When things go wrong, as they can do, what matters to me is how the hotel deals with the situation.
Last September, I surprised my wife on our Wedding Anniversary with a night at Radisson Blu and tickets to see "The Lion King" at Birmingham Hippodrome. Unfortunately, the hotel receptionist made a mistake when I checked-in that caused my credit card company to send me a "security alert" about a possible fraudulent transaction.
I can only thank and commend JENNI MOORE at the hotel for the manner in which she addressed the problem.
To compensate for the inconvenience I was caused, Jenni offered me a return visit to the hotel that we took when we returned to Birmingham for a concert at the Symphony Hall last week,
Jenni's deal saved us £80 for the room, and included a welcoming bottle of wine (worth £18) plus complimentary breakfasts, which we throroughly enjoyed.
We stayed in Room 501 ... a spacious Business Class corner room on the fifth-floor. Although not perched that far above the busy Holloway Circus roundabout, the bed is so comfy that we both enjoyed a really good night's sleep.
- Official Description (provided by the hotel):
- The Radisson Blu Hotel in Birmingham soars above the cityscape in an impressive 39-storey structure near the business district, convention centre and shopping complexes. The large 170,000 square foot John Lewis and the new grand central station on New Street are just a 3-minute walk from the hotel. The hotel also has NCP parking facilities directly behind on St. Jude's Passage. The 211 contemporary rooms and suites showcase modern accents and furnishings and provide amenities such as Free high-speed, wireless Internet. Experience the unique twist on the classic British Brasserie in on-site Collage restaurant. From sumptuous steaks and smoked haddock kedgeree to a classic British cheeseboard, enter the world of Collage where the theatre of service and unforgettable dishes are the order of the day. Enjoy a cocktail or beer at our Lobby bar or the Collage bar. Keep fit in the 18th-floor fitness centre, where skyline city views enhance your workout experience. The hotel's flexible meeting facilities surround up to 130 attendees with generous meeting spaces and equipment ... more less
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- Also Known As:
- Radisson Blu Hotel, Birmingham Hotel Birmingham
- Radisson Birmingham
- Birmingham Radisson
- Radisson Sas Birmingham