We stayed in this accommodation last night. The centre is fairly new and clean and tidy but we spent a horrendous night being woken on the hour by a screaming baby. When we raised this at check out (we hadn't called reception because there isn't much to be done at 3am onwards!) the overstretched receptionist, who was trying to check out a long queue of people on her won, told us that we should have raised it when it happened. I asked what they could have done at 3am and was told that they would have addressed this with the guests (although what they could have done to force the baby to be quiet I am not sure??) in question and that this couldn't have been foreseen! The baby was not far from a new born (we saw the family at breakfast) and so it was fairly unlikely that they would have slept through the night... we did say this and suggest that a better solution would have been to have put the child in a room which wasn't directly above other paying guests. The centre was by no means at capacity so this could easily have been arranged but the lady wasn't even listening and was doing something else so not even sure she took in the feedback! In addition, the breakfast room was hugely under staffed and virtually everything had run out. The replenishment f food and drinks was slow and as so many people were waiting, ran out almost as soon as it was placed down.
Could be very nice place but they really need to work on their staff to customer ratios and have a robust and realistic complaints policy put in place. Even if you aren't interested, at least give the impression that you are!
- Official Description (provided by the hotel):
- A stylish city centre hotel, based on the Aston University campus in Birmingham. Located within the Aston Business School building, the hotel offers 163 four star standard bedrooms, a mix of single, double, twin rooms and suites, all ensuite with free WiFi, LED televisions and all of the comforts you would need when you're away from home. The hotel is perfectly situated for Birmingham and Midland attractions with the city centre within walking distance and other Midland regions close by. The hotel is approximately 20 minutes' walk from New Street, Moor Street and Snow Hill train stations, 9 miles from Birmingham Airport and less than a mile from Junction 6 of the M6. Pay and display parking is available onsite. As part of Birmingham's largest residential conference centre, the hotel is ideal for business travellers. Hotel guests also have free use of the adjacent Woodcock Sports Centre, housing Birmingham's oldest swimming pool within a stunningly restored Victorian sports centre. An extensive gymnasium, squash courts and fitness studios are also available. ... more less
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- Also Known As:
- Aston Business School Conference Centre Hotel Birmingham
- Aston Birmingham
- Birmingham Aston