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“Good accomodation, sparcely staffed & poor complaints policy”

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Conference Aston Hotel
Ranked #60 of 118 Hotels in Birmingham
GreenLeadersGold level
Reviewed 15 December 2013

We stayed in this accommodation last night. The centre is fairly new and clean and tidy but we spent a horrendous night being woken on the hour by a screaming baby. When we raised this at check out (we hadn't called reception because there isn't much to be done at 3am onwards!) the overstretched receptionist, who was trying to check out a long queue of people on her won, told us that we should have raised it when it happened. I asked what they could have done at 3am and was told that they would have addressed this with the guests (although what they could have done to force the baby to be quiet I am not sure??) in question and that this couldn't have been foreseen! The baby was not far from a new born (we saw the family at breakfast) and so it was fairly unlikely that they would have slept through the night... we did say this and suggest that a better solution would have been to have put the child in a room which wasn't directly above other paying guests. The centre was by no means at capacity so this could easily have been arranged but the lady wasn't even listening and was doing something else so not even sure she took in the feedback! In addition, the breakfast room was hugely under staffed and virtually everything had run out. The replenishment f food and drinks was slow and as so many people were waiting, ran out almost as soon as it was placed down.
Could be very nice place but they really need to work on their staff to customer ratios and have a robust and realistic complaints policy put in place. Even if you aren't interested, at least give the impression that you are!

  • Stayed: December 2013, travelled as a couple
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Thank Lisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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356 - 362 of 482 reviews

Reviewed 13 December 2013

This hotel, also known as Conference Aston, was a surprise in a positive way. It is very modern, has all the facilities of a 4star hotel. The buffet breakfast is on par with your Hiltons ect. All staff were friendly and helpful.

The location is within 10 mins walk of centre and 2 mins walk from restaurants and fast food outlets.

At first you wonder where you are as the hotel is in the middle of Birmingham University but when inside, it is very impressive and you would think you were in a 4 star+ hotel.

Well worth a stay and very reasonably priced for standard of hotel (Trivago). Double queen room, bed & buffet breakfast for 2 on a Thursday night was £47.00.

  • Stayed: December 2013, travelled on business
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Thank Bigyinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2013

  • Stayed: November 2013, travelled on business
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Review collected in partnership with Easytobook.com
Thank Mary-Catherine M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 1 December 2013

I was expecting something akin to student accommodation so was pleasantly surprised. The appearance and size if the room was good. The facilities were hotel standard, for example I had an iron and board, TV, separate study area, tea and coffee and biscuits. Everything needed for my one night conference stay.

  • Stayed: November 2013, travelled on business
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Thank nettlebed6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2013

Facilities aren't bad, however communication between reception and food is lacking as was told dinner was between 7 and 9 when it was actually booked for our group at 7. Catering staff very polite and helpful, reception staff on the other hand rude. One walked away when confronted about having to pay a £50 deposit, which would be fine if everyone had to pay it but it turned out to be a minority of the group and as most would understand £50 is a lot when you cannot access it. Room was also cold, heating only on in the morning and evening, no option to turn it on in the day. Average stay but wouldn't stay again.

  • Stayed: November 2013, travelled with family
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Thank Martha1595
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2013 via mobile

Just attended a 2 day conference here. The conference facilities are ok, quite modern but the workshop rooms are small and are on different levels, quite difficult to find.

The room was modern with everything u expect but the bed is a 3/4 so not a full double even in a queen room not particularly comfy but ok for a night

Catering wasn't great the evening meal for 100 was curry- no other option so not great if like me you don't eat spicy food. Lunch buffet disappointing quality but breakfast good

Wouldn't stay here again through my own choice but adequate for a work event

  • Stayed: November 2013
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Thank fairy1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BuncePS, Public Relations Manager at Conference Aston Hotel, responded to this reviewResponded 19 November 2013

Thank you for your feedback, I am sorry to hear that your experience did not meet your expectations. We have passed your feedback to our events team to ensure that our meeting rooms are allocated to suit the size of the meeting. Our recent refurbishment has been completed and we are working on new directional signage following feedback from our guests, to ensure that our smaller meeting rooms are as accessible as possible.

I've also passed your comments to our reception team and housekeepers as all of our Queen Rooms offer a double bed, only our Prince Rooms have three quarter size beds. We will ensure that our communications are followed up immediately so they are accurate on checkin to avoid any further dissatisfaction. This is certainly not our usual standard and can appreciate that it would be disappointing to not check into a double room as you'd been expecting.

We have also taken your feedback onboard regarding the lunch and evening meal, we aim to advise on menus prior to events arriving to ensure that the guests attending have something they are able to enjoy. If we are able to welcome you back to the hotel, or as part of a conference, please do not hesitate to ask a member of our restaurant team if our menus do not cater for your dietary requirements. Where conference menus have been chosen in advance, we will always endeavor to provide an individual meal for anyone who is unable to eat from the chosen menu, especially where menus may be curry themed as we appreciate spicy food is not to all tastes.

Thank you again for your feedback, I hope that if we can welcome you back in the future, that your experience is more representative of our usual high standards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2013

Just checked in for 4 nights and will check out tomorrow.
Small room. Small Bathroom. Small Wardrobe. Built on a budget.
Room too hot and window opens about 1/2 inch.
Room smells strongly of paint.
Corridor smells of cooked cabbage.
Very expensive for what it is.
Premier Inn is 3 minute walk away and is much better.
Campanile is 4 minute walk away and is much cheaper.

Room Tip: Go Somewhere else
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  • Stayed: October 2013, travelled on business
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Thank T0mSykes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BuncePS, Public Relations Manager at Conference Aston Hotel, responded to this reviewResponded 19 November 2013

Thank you for your comments. I am sorry to hear that your experience did not meet your expectations within the hotel and that the room did not provide adequate space for your stay. We have checked with our reception team and we endeavor to respond to any issues that our guests may encounter as quickly as possible to avoid any further impact on their experience. We do have larger rooms available with larger wardrobes and bathrooms, I'm sorry to hear that we were unable to move you to one of these rooms to ensure your stay was more comfortable. Our Prince Rooms are our single rooms, which we have worked to design as effectively as possible within the space available.

Our guest's health and safety is paramount, so to ensure this, our windows are set to open by a limited amount, a standard adopted by most hotels; we have now made additional fans available for our guests to help during warmer periods.

We have passed your comments onto our housekeeping team regarding the bedrooms and corridors to monitor. Whilst we have tried to ventilate the hotel areas, some of the paint smells may have been more prominent due to the recent completion of their refurbishment. We have also investigated the cooked cabbage smells with housekeeping and our chefs, as we are somewhat perplexed as to where this may have come from, again, this may have been the result of the recent completion of building works - We have monitored this and have not received any further comments.

I sincerely hope that your stay was not inconvenienced too much by having to move to a different hotel, I appreciate your experience was not as hoped, but should we be able to welcome you back in the future, if you encounter any problems, please let our team know and we will work to rectify things straight away for you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Conference Aston Hotel

Address: The Aston Triangle | The Aston Triangle, Birmingham B4 7ET, England (Formerly Aston Business School Conference Centre)
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Birmingham
#22 Luxury Hotel in Birmingham
#39 Business Hotel in Birmingham
Price Range: £62 - £131 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Conference Aston Hotel 4*
Number of rooms: 163
Official Description (provided by the hotel):
A stylish city centre hotel, based on the Aston University campus in Birmingham. Located within the Aston Business School building, the hotel offers 163 four star standard bedrooms, a mix of single, double, twin rooms and suites, all ensuite with free WiFi, LED televisions and all of the comforts you would need when you're away from home. The hotel is perfectly situated for Birmingham and Midland attractions with the city centre within walking distance and other Midland regions close by. The hotel is approximately 20 minutes' walk from New Street, Moor Street and Snow Hill train stations, 9 miles from Birmingham Airport and less than a mile from Junction 6 of the M6. Pay and display parking is available onsite. As part of Birmingham's largest residential conference centre, the hotel is ideal for business travellers. Hotel guests also have free use of the adjacent Woodcock Sports Centre, housing Birmingham's oldest swimming pool within a stunningly restored Victorian sports centre. An extensive gymnasium, squash courts and fitness studios are also available. ... more   less 
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Also Known As:
Aston Business School Conference Centre Hotel Birmingham
Aston Birmingham
Birmingham Aston

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