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Conference Aston Hotel
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Reviews (514)
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Reviewed 23 January 2014

Spent three nights here for a training course. Excellent venue, bright and clean with all the facilities you need. Although it is in the centre of Birmingham it was quiet and no disturbance from outside noise unless you open the window, which could be an issue in summer. Bedroom was spacious and had all the usual facilities including TV, tea/coffee making and room safe. I found the pillows hard but didn't ask for an alternative so unsure if any were available. The staff were very helpful and provided all the facilities needed in the training room. Plenty of refreshments available including sweeties! Meals were good - buffet breakfast and lunch and waitress service in the evenings. A limited menu but all the food was good. Would certainly book again.

  • Stayed: January 2014, travelled on business
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Thank BernieD610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2014

Nicely decorated room with a good bathroom. Sadly the walls are thin and when we stayed young people were being very loud in the corridor,banging doors , calling to each other etc well beyond 3.00 am. So a rubbish night's sleep. Shame as it could be good, but apparently this is a common problem at weekends according to a member of staff we complained to!

  • Stayed: October 2013, travelled with family
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Thank aligloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2014

odd set up - resembled and felt like a sports hall reception when we checked in. raised eye brows at this stage. they pre authorise your card for the cost of the stay plus a further £50. odd again i thought. got to the room and was surprised ...... in a good way .... very prem inn feel. room has everything you need. clean tidy etc. location was ideal for what we wanted. 5 minutes walk and you're in the centre of birmingham. Also there's a tesco less than a minutes walk. we didnt have breakfast in the hotel and didn't explore the dinning area. due to the feel of the reception.
would we stay again !?!?!?!?! think we would

Room Tip: parking - you can only book this on line - i tried to call and book but was told we cant book over the phone. another odd thing about this hotel
  • Stayed: December 2013, travelled as a couple
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Thank summerfruit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 December 2013

Checked in the Hotel , soon after 14:00 pm friendly receptionist - Room clean and fresh - however space is limited.

Could still develop better Guest Relations Areas.

Food , good but could be better

Overall good stay:

Hope to see you soonest

  • Stayed: December 2013, travelled on business
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Thank Tarry27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2013

We stayed in this accommodation last night. The centre is fairly new and clean and tidy but we spent a horrendous night being woken on the hour by a screaming baby. When we raised this at check out (we hadn't called reception because there isn't much to be done at 3am onwards!) the overstretched receptionist, who was trying to check out a long queue of people on her won, told us that we should have raised it when it happened. I asked what they could have done at 3am and was told that they would have addressed this with the guests (although what they could have done to force the baby to be quiet I am not sure??) in question and that this couldn't have been foreseen! The baby was not far from a new born (we saw the family at breakfast) and so it was fairly unlikely that they would have slept through the night... we did say this and suggest that a better solution would have been to have put the child in a room which wasn't directly above other paying guests. The centre was by no means at capacity so this could easily have been arranged but the lady wasn't even listening and was doing something else so not even sure she took in the feedback! In addition, the breakfast room was hugely under staffed and virtually everything had run out. The replenishment f food and drinks was slow and as so many people were waiting, ran out almost as soon as it was placed down.
Could be very nice place but they really need to work on their staff to customer ratios and have a robust and realistic complaints policy put in place. Even if you aren't interested, at least give the impression that you are!

  • Stayed: December 2013, travelled as a couple
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Thank Lisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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