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Premier Inn Birmingham Broad Street (Brindley Place) Hotel
Ranked #13 of 117 Hotels in Birmingham
Certificate of Excellence
Northampton, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Premier binn”
1 of 5 bubbles Reviewed 20 May 2012

Last time we ever book with premier inn the customer service is absolutely rubbish - no respect for anyone with a disability and do not trust their own staff !!!! BAD

  • Stayed April 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank W9SAS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly L, Social Media at Premier Inn Birmingham Broad Street (Brindley Place) Hotel, responded to this review, 24 May 2012
Thank you for reviewing your recent stay at our hotel.

At Premier Inn we always strive to provide customers with a comfortable stay, and I apologise that on this occasion your stay was less than relaxing. Your experience was far below our usual high standards, but be assured that the incident will be investigated to ensure it does not happen again. We do hope that your refund reaffirmed to you our commitment to ensuring our guests enjoy their stay.

Thank you again for your review; we sincerely hope to welcome you back to Premier Inn in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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696 reviews from our community

Traveller rating
    348
    221
    84
    26
    17
See reviews for
163
225
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127
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (98)
Date | Rating
  • Danish first
  • English first
  • Italian first
  • Any
English first
Brighton, United Kingdom
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 14 May 2012

This was top notch value for a central city hotel with no extra charge for parking!!! Add to that a very good breakfast, warm service from all staff and clean, if basic, rooms. All this made our brief visit to see Jerry Seinfeld at The NIA a great night out!!!

  • Stayed May 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lavieenrose50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kalsoom, Manager at Premier Inn Birmingham Broad Street (Brindley Place) Hotel, responded to this review, 20 May 2012
Dear Chelseafan,

Thank you for staying with us at Brindley Place Premier Inn, Im glad you found our facilities to be good with free on site parking. Our All you can eat breakfast is very enjoyable and I am delighted you enjoyed yours.

I am pleased you enjoyed your overall stay with us and that my team added the extra touch to your very short time in Birmingham, hope you really enjoyed Jerry Seinfield and hopefully we will see you again soon.

Kind Regards
Shanna Mills
Reception Team Leader
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Exeter, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 May 2012

Great staff...lovely breakfasts, clean rooms and comfy beds...Many thanks!

  • Stayed May 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mookielagoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kalsoom, Manager at Premier Inn Birmingham Broad Street (Brindley Place) Hotel, responded to this review, 20 May 2012
Hi Mookielagoo,

Thank you for staying with us, I will pass on your feedback to my team at site, and I am more than pleased you found our breakfast to be loverly and your bedroom clean and comfortable bed.

We look forward to having you stay with us again soon.

Kind Regards
Shanna
Reception Team Leader
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bracknell, United Kingdom
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 14 May 2012

We stayed here for a concert at the NIA - free parking is a bonus, easy walk to the concert venue and the staff were wonderful - friendly, professional and available - recommended

  • Stayed May 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kandy z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kalsoom, Manager at Premier Inn Birmingham Broad Street (Brindley Place) Hotel, responded to this review, 20 May 2012
Dear Kandy Z,

Thank you for choosing to stay with us, Im glad you found our location to be of convienience to the venue you were attending.

I am also happy that we can provide free parking for our guest especially been a city centre location.

I am very pleased you found my team to be frindly aswell as professional I will pass your great feebdack on.

We look forward to having you stay with us again sometime soon.

Kind Regards
Shanna
Reception Team Leader
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedford, United Kingdom
Level Contributor
141 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 3 May 2012 via mobile

Perfect location for a city mini break being just off Broad Street but without any noticeable noise from there. Room to a good standard with only real issue being a rather noisy fan from the kitchen two floors below which was sadly quite noticeable at night. Also, the room only had one plug which would not really
be enough for a business traveller.

At £39pn though the room was fantastic value and an excellent location to explore a wonderful city.

  • Stayed May 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jw1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kalsoom, Manager at Premier Inn Birmingham Broad Street (Brindley Place) Hotel, responded to this review, 20 May 2012
Dear JW1983,

We appreciate you taking time to leave feedback about your stay with us Brindley Place Premier Inn, I am happy you found the hotel to be in a nice location for you to exlore Birmingham.

I would however like to apologise you had some disturbance with noise during your stay.

Premier Inn as a brand do offer excellent value for money and you can stay with us for as little as £29.

We would love to have you stay with us again so you could have an Excellent overall experience.

Regards
Shanna
Reception Team Leader

We look forward to having
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Somerset, UK
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 24 April 2012

I think the location and the price are the perfect combination, for this hotel. If what are you looking for is a visit the NIA, Symphony Hall etc...absolutly great!!! very close to ammenities and you do not pay parking!
The staff they are very good, and they will try to do the best for you to enjoy the stay.
family oriented; just please if you take kids ask for a family room on the ground floor, trust me other guest will appreciate this gesture, kids are wonderful, but when you want to sleep nothing worst than the banging on the ceiling! of those beautiful feets... if you are tired and just want to have a nice sleep, you will understand me...thank you.
There is loads of places to visit near by restaurants, cinema, shopping mall etc...
The price... I was so lucky, I check the premier inn.com site and they have premier saver rate non cancellable but if you are sure you will go, then booked! otherwise the other rate bit more expensive but you can cancel. just in case...
I can say the breakfast was gorgeous! mmmm...
Very happy guest, and I am sure that if you let the staff know they will sort it out your needs, like they did with me and my family and we had a great stay.

Room Tip: if you want to sleep well, ask for a top room and please do not bang the doors! If you are with fam...
See more room tips
  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Annyvette72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kalsoom, Manager at Premier Inn Birmingham Broad Street (Brindley Place) Hotel, responded to this review, 20 May 2012
Hello Annyvette 72,

Thank you for choosing Brindley Place Premier inn for your visit in Birmingham, it is very rewarding both for myself and the team to have great customer feedback.

I am delighed you found our location and price to be perfect for you, We do have a very friendly team on board and I will be sure to pass on your feedback.

Our breakfast is great value for money and we offer a wide range of hot and cold selection again I am happy you found it to be satisfactory.

We look forward to having you stay with us again soon and dont forget to visit premierinn.com to take advantage of our best available rates.

Kind Regards
Shanna
Reception Team Leader
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 16 April 2012

Great staff great hotel,great food great location, good staff great location

  • Stayed April 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank topmost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kalsoom, Front Office Manager at Premier Inn Birmingham Broad Street (Brindley Place) Hotel, responded to this review, 17 April 2012
Dear Guest,

Thank you for staying with us at Birmingham Broad Street Brindley Place, I am happy you found your stay to be really enjoyable and I will be sure to pass on your comments to me team.

We look forward to seeing you again soon.

Kind Regards
Shanna Mills
Reception Team Leader
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Birmingham Broad Street (Brindley Place) Hotel

Property: Premier Inn Birmingham Broad Street (Brindley Place) Hotel
Address: 80 Broad Street, Birmingham B15 1AU, England
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Restaurant Wheelchair access
Hotel Style:
#5 Romantic Hotel in Birmingham
#7 Family Hotel in Birmingham
#32 Business Hotel in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Birmingham Broad Street (Brindley Place) Hotel 3*
Number of rooms: 58
Official Description (provided by the hotel):
This superb city centre hotel is situated in the heart of Birmingham Broad Street, a few minutes walk from the Icc, Nia, National Sea Life Centre and a 15 minute walk from the iconic Bullring. Ideally located for business and leisure guests with easy access to local attractions and motorways. Our Birmingham Broad Street (Brindley Place) hotel has everything you'd expect, incredibly comfy beds in every room and onsite breakfast serving 'All You Can Eat' Premier & Continental breakfasts. Directions: Exit M6 (J6), turn on to Aston Expressway (A38) Follow signs to the City Centre, ICC and NIA and on to Broad Street. Turn right on to Sheepcote Street. Take 2nd left at roundabout into Essington Street. Hotel is on the left. To get to the car park please use Sat Nav postcode B16 8AL. Car parking charge is 5.00GBP per 24 hours. ... more   less 
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Also Known As:
Premier Inn Birmingham Broad Street (Brindley Place) Hotel Birmingham

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