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“above the expected”

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Premier Inn Birmingham Nec/Airport Hotel
Ranked #29 of 118 Hotels in Birmingham
Reviewed 15 April 2012

stayed one night to attend concert at lg arena staff very friendly helpfull nothing too much trouble what a refreshing changefrom other chain hotels we have stopped in. room very clean warm and comfortable huge high bed as advertised again very comfortable and bathroom well equipped good shower too.ate evening meal and breakfast again well cooked and enjoyable with very little waiting time considering they were busy only gripe was our room 318 was above the air conditioning fans outside and we could here them untill sleep finally got to us only to be woken from 05 30 onwards by the constant banging of the corridor door outside our room as other guests made their way to the lift to check out
we would stay here again but definatley not in room 318

Room Tip: stay away from lift access areas and do not stay in rooms 316 or 318
  • Stayed: April 2012, travelled as a couple
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Thank pjtravellergloster72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (2,012)
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1,761 - 1,767 of 2,012 reviews

Reviewed 13 April 2012

Very nice hotel next to the NEC. Staff are very friendlyt and helpful. Shame they still do not offer free wi-fi.

Room Tip: Perfect if you are going to the NEC
  • Stayed: April 2012, travelled with family
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3  Thank HKFOOD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2012

Usual Premier Inn fare. Shower, for an over the bath type, was better than most. By that I mean, it was powerful, and you could move the shower head around.

Breakfast was a buffet type. Again, Premier Inn is either a buffet or ordered at the table, generally the ordered at the table one's turn out slightly better food, but this, it has to be said was passable.

The best thing about this hotel was the friendliness of the staff. Everyone I happened across was courteous, polite and helpful. Top marks for them.

  • Stayed: March 2012, travelled on business
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1  Thank PJSmart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2012

I admit that I have never stayed in a premier inn before and, to be honest ,wasn't expecting much. If I had boooked it when I first looked could have had a room for £29, but I didn't . DOH!
We had a family room and also took the dinner and breakfast package at £22 per adult. Our arrival was smooth and friendly and our room was comfortable and spotless. The dinner in the restaurant was pub grub which we expected and was good quality with good portion sizes.
The room whilst not luxurious had everything we needed to have comfortable night. The bathroom was spotless and the shower was powerful.
The breakfast was an all you can eat buffet and puts the buffets in some more "upmarket" hotels I have stayed in to shame.
The staff without exception were very friendly, efficient and could not have been more helpfull
If this is the standard of the rest of then chain then i wouldn't hesitate to stay there again
Well done premier inn

Stayed: March 2012
2  Thank FalkirkBairnStu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2012

My first Premier Inn, chosen for convenience to NEC. It was fine - very clean, friendly staff (particularly cleaning staff and restaurant), reasonable food, large room. If I'd paid £29, I might even have given it 5*. But I paid £106.50 for B&B and the contrast with the amazing hotel we'd found in Stratford-upon-Avon the night before was too just too great. Individual, boutique, top-of-the-range quality for £110 B&B and that was the rack rate, not a special deal.

Premier Inn offers bland convenience, with the absolute minimum of services and supplies. Everything is set up to minimise their costs. And customers should return the 'compliment' by only staying there if the rate they are offered is sufficiently low. Once demand pushes up the price, find somewhere better, it should not be hard.

  • Stayed: March 2012, travelled with family
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1  Thank Cornish Wanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly L, Social Media at Premier Inn Birmingham Nec/Airport Hotel, responded to this reviewResponded 5 April 2012

Many thanks for your review. At Premier Inn we endeavour to offer the best value quality stay and we consistently monitor our rates to ensure we are competitively priced, your feedback is very much appreciated and please be assured that your comments have been passed on to our Marketing Team. Thank you once again for taking the time to contact us.

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Reviewed 28 March 2012

We have stayed at this hotel for a few days each February for the last few years. On previous occasions we have been entirely satisfied with our stay. This year we were dissappointed with both the reception and bar staff we encountered because of their abruptness and rudeness. The hotel was up to its' usual standard of comfort and cleanliness. We were missing a comfy chair in our room and the housekeeper we asked to get one for us was very helpful and sorted this out for us immediately. Slept very well in the very comfy bed.

Room Tip: Ask for a room at the front of the hotel away from the truckers park.
  • Stayed: February 2012, travelled as a couple
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1  Thank C H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly L, Social Media at Premier Inn Birmingham Nec/Airport Hotel, responded to this reviewResponded 5 April 2012

Thank you for your review. At Premier Inn it remains our main objective to deliver a high standard of and service, I sincerely apologise that on this occasion we failed to do this. Please be assured your comments have been noted and will be followed up with the Customer Service Team at our Head Office. Thank you once again for taking the time to leave your review.

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Reviewed 28 March 2012

From the moment we arrived this hotel shone...literally! The hotel was spotlessly clean. The food was good. The staff very attentive and helpful. Lots of car parking spaces. Excellent value. Will certainly return.

  • Stayed: March 2012, travelled with family
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2  Thank Eve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Birmingham Nec/Airport Hotel

Address: Bickenhill Parkway | National Exhibition Centre, Birmingham B40 1QA, England
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#30 Family Hotel in Birmingham
#40 Romantic Hotel in Birmingham
Price Range: £48 - £127 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Birmingham Nec/Airport Hotel 3*
Number of rooms: 247
Official Description (provided by the hotel):
Attending a show or an exhibition? Stay at our fantastic location close to Birmingham's NEC Arena ... more   less 
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Also Known As:
Premier Inn Birmingham Nec/Airport Hotel Birmingham

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