Spent 3 nights here on business for a large show at the NEC.
Spacious clean rooms. Efficient staff on the check-in desk.
The standard of service and food in the restaurant is, I'm afraid to say it, probably the worse I've ever experienced in a chain hotel. After the 2nd night we cancelled our table reservation and ate out.
First night I ordered Salmon and house salad.... 40 minutes after ordering it came with cold chips and mushrooms instead of salad! I was so hungry I couldn't be bothered to complain so just ate the salmon. Next night I ordered a glass of wine to come with my meal, wine came about 20 minutes after I'd finished eating. So I then ordered dessert to go with the glass of wine, an hour, still later no dessert. Ridiculous.
This hotel needs to get it's act together for corporate trade. Dreadful service might possibly be forgotten or less important for people using it as a stopover before a holiday flight, but when you're away from home working long days at exhibitions, a decent meal and reasonable service is not much to ask for the price being paid. We will look for an alternative base next year.
- Official Description (provided by the hotel):
- Attending a show or an exhibition? Stay at our fantastic location close to Birmingham's NEC Arena ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Premier Inn, Evoline ltd and Cancelon so you can book your Premier Inn Birmingham Nec/Airport Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Premier Inn Birmingham Nec/Airport Hotel Birmingham