ordered a basic breakfast sandwich before flying as I have a dairy allergy and cant eat the food on the plane. it was suposed to consist of sausage egg and bread. ordered it especially without butter (why do they still feel they need to put this on a fried food sandwich anyway?) due to the allergy. They took the order made it specially and when they brought it to me in a near pitch black room where all food looked the same (seriously that dark) the guy said 'one sausage and egg sandwich - no butter' as he put it before me. i ate one quarter of it before i realised it was full of butter after all that! Eventually the manager came and fully accepted responsibility but I was still ill for the whole of my hols - thanks guys! look at your lighting and your proceedures!
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