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“Unfriendly staff” 1 of 5 bubbles
Review of SACO Birmingham - Brindleyplace

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SACO Birmingham - Brindleyplace
Certificate of Excellence
London, United Kingdom
Level Contributor
64 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“Unfriendly staff”
1 of 5 bubbles Reviewed 14 February 2011

Great apartments, great location. The only thing that lets SACO down is some of the staff who make you feel unwelcome. Suranne on reception comes with extra helping of attitude and for that reason and wouldn’t recommend SACO.

  • Stayed November 2010, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Lawyer28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JennieGM, Manager at SACO Birmingham - Brindleyplace, responded to this review, 21 February 2011
Dear Lawyer 28,

Thank you for your review, feedback is essential for our continuous improvement. I am really sorry that our service did not meet with your expectations on this occasion. We pride ourselves on delivering exceptional customer service so we are really keen to see where things have slipped up. If you could you provide me with some more details of your experience, I will do my very best to investigate and come up with a suitable resolution, and ensure that this does not happen again. My email address is jenniebuckley@sacoapartments.co.uk I really hope that this will not put you off using SACO serviced apartments again.

Yours sincerely

Jennie Buckley
Area Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

165 reviews from our community

Traveller rating
    118
    31
    5
    4
    7
See reviews for
39
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42
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • Any
English first
wales
Level Contributor
45 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 2 December 2010

we enjoyed staying here, all facilities were excellent, friendly staff, lovely bed, great view, handy for the area and easy to walk into town; some noise outside down at street level but as expecte for a saturday night

  • Stayed November 2010, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank pobol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JennieGM, Manager at SACO Birmingham - Brindleyplace, responded to this review, 6 March 2015
Dear Guest,

Thank you for taking the time to leave such a lovely review of SACO Birmingham.

We are delighted you enjoyed your stay with us and lookf orward to your future visits.

Kind regards
Marie Williams
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
95 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 26 November 2010

I stayed here in one of the 2 bedroomed apartments and was very impressed with the standard, the cleanliness and the attention to detail.
The lounge area was like a home from home and the kitchen had everything you need.
The beds were very comfortable also.
The view over Broad St was wonderful, and it was so close to all of the bars and restaurants, yet it was nice and quiet.
Wish i could have stayed longer!
The staff couldnt have been more helpful, they were very friendly and nothing was too much trouble.
Def recommend staying here.

  • Stayed December 2009, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GKellyBirmingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JennieGM, Manager at SACO Birmingham - Brindleyplace, responded to this review, 6 March 2015
Dear Guest,

Thank you for taking the time to review SACO Birmingham.

We are delighted you enjoyed your stay with us and we hope to see you when you next visit Birmingham.

Kind regards,
Marie Williams
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 11 November 2010

Many thanks to Saco, Brindley Place for a fab weekend in Brum !

Marie was outstanding in booking us in and looking after us, as were all the Saco staff......

The apartment is great, clean and modern - well equispaced and SO near to the action.

Never stay in a hotel if you don't have to - chose Saco !!

  • Stayed November 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TimHerbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JennieGM, Manager at SACO Birmingham - Brindleyplace, responded to this review, 6 March 2015
Dear Guest,

Thank you for taking the time to review SACO Birmingham.

We are delighted you enjoyed your stay with us and we hope to see you when you next visit Birmingham.

Kind regards,
Marie Williams
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 17 July 2010

With my job, i tend to stay in apartments and hotels. These apartments are something really special. Bright, clean and very modern. Helpful,pleasant staff and lots of space in the actual living area.Perfect for the business person who wants to cater for themselves and feel more at home.Also good for a family who want to spend leisure time in Birmingham.These apartments are in a great location and close to some lovely bars and restaurants. Also within walking distance of the Sealife centre and the Icon Gallery.Also for the lone traveller, the security is very good.

  • Stayed July 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank kimmydpink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JennieGM, Manager at SACO Birmingham - Brindleyplace, responded to this review, 6 March 2015
Dear Guest,

Thank you for taking the time to review SACO Birmingham.

We are delighted you enjoyed your stay with us and we hope to see you when you next visit Birmingham.

Kind regards,
Marie Williams
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
wales
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 December 2009

Were impressed straight away with the apartment, great central location, no problem with noise, staff were lovely, apartment was very spacious, modern, providing everything we needed for a comfortable, luxury stay. I look forward to staying here again.

  • Stayed December 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BeriWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JennieGM, Manager at SACO Birmingham - Brindleyplace, responded to this review, 6 March 2015
Dear Guest,

Thank you for taking the time to review SACO Birmingham.

We are delighted you enjoyed your stay with us and we hope to see you when you next visit Birmingham.

Kind regards,
Marie Williams
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Billingshurst, United Kingdom
Level Contributor
216 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
5 of 5 bubbles Reviewed 13 October 2009

The Saco apartments at Livingbase are something a bit different to your normal hotel accomodation.

We stayed in the 2 bedroom apartment, which offered 2 double bedrooms, one with en-suite bathroom and one with a shower room right outside the bedroom.

It had a fully equippped kitchen (dishwasher, oven, sink, cleaning products, toaster, kettle, microwave) and had a dining table for 6.

The open plan area continues to the lounge which had a very nice sofa, 28" widescreen TV, DVD player with 5.1 surround sound system including BIG subwoofer and the room opened onto the balcony which offered distant views accross the Birmingham landscape.

The whole apartment was very clean and the staff were more attentive than any hotel I have been to (they take you up to your apartment and show you around).

Everything in the apartment was in good working order generally, though my shower did get stuck on scalding hot and needed some force to turn down....that was about it.

You had a fob to get you in and out of the building and room and the reception desk was manned all the time.

Another advantage is you get 24 hours of parking in the brindleyplace car park for £8 as opposed to £14 so a weeks parking would be £56 instead of nearly £100.

Location is great but is reasonably noisy, the windows keep most of it out the week but I think weekends it might be a bit much.

Cost wise at weekends the costs are fairly typical, in the week it was the same for the apartment as for a single double room in the adjacent Novotel or City Inn.

  • Stayed September 2009, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TheCorm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JennieGM, Manager at SACO Birmingham - Brindleyplace, responded to this review, 6 March 2015
Dear Guest,

Thank you for taking the time to review SACO Birmingham.

We are delighted you enjoyed your stay with us and we hope to see you when you next visit Birmingham.

Kind regards,
Marie Williams
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SACO Birmingham - Brindleyplace

Property: SACO Birmingham - Brindleyplace
Address: 3 Brunswick Square | Brindleyplace, Birmingham B1 2HR, England
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #7 of 38 Speciality Lodging in Birmingham
Price Range (Based on Average Rates): ££
Hotel Class:4 star — SACO Birmingham - Brindleyplace 4*
Number of rooms: 35
Official Description (provided by the hotel):
Livingbase is home to 35 luxury serviced apartments, all of the apartments have spectacular views over the city and are decorated to the highest standard. The style of accommodation ranges from studio through to double height duplex suites. Each apartment consist of fully fitted kitchen, living/dining areas, luxurious bedrooms with separate bathroom. ... more   less 
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