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“Waste of space... In a good way”

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Holiday Inn Express Birmingham - Star City
Ranked #82 of 118 Hotels in Birmingham
Reviewed 23 November 2013

Booked into this hotel for two nights in June this year. Location was not great, a bit far away from shops etc, entrance a bit dated. Book in quick and efficient. Room, a twin, well it had a huge king sized bed and a very flimsy single bed, more like a z - bed, I actually tried to turn over in the middle of the night and the whole bed tipped, it was so light. Room was very big, a lot of wasted space actually. If this is a family room, there is enough room for a unit for making tea etc, the kettle etc is perched on a shelf barely big enough to hold it all. Bathroom was nice, good sized shower cubicle. The room was actually more than adequate. The complimentary breakfast was excellent, despite it being busy, food was hot, varied and plentiful. There was a choice of hot and cold food. Top marks for breakfast. Reception staff were kind and helpful. Hotel is worth the money.

  • Stayed: June 2013, travelled with friends
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Thank LisaFife_Scotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this reviewResponded 9 December 2013

Dear LisaFife_Scotland,

We appreciate you taking the time to write a review of our hotel. I am happy to read that you had a smooth check in and enjoyed the breakfast that was served. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. I am sorry if you found some aspects of our room layout less than satisfactory. Your feedback will be taken into consideration for necessary improvements.

Thank you for staying with us and we all hope to have an opportunity to serve you again.

Sincerely,

Zelyn N
Case Manager
IHGCare

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Reviews (458)
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243 - 249 of 458 reviews

Reviewed 22 November 2013

This was until recently a Hampton by Hilton I'm told.

Good Point

Very pleasant young lady at reception on arrival

Bad points

Small 4:3 (!) TV with few channels and no radio
Very uncomfortable bed
Un-controllable heating which made bedroom far too hot and stuffy
Poor quality area for breakfast with a strange (damp?) smell, small cereal bowls which resembled ashtrays

So 1 star for the hotel plus 1 for the member of staff.

IHG should think long and hard about allowing the HIE sign above a hotel which does not meet IHG standards

  • Stayed: November 2013, travelled solo
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Thank fivestarfrankie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this reviewResponded 8 December 2013

Dear fivestarfrankie,

Thank you for taking a moment to share your experience and concerns We are happy you like the staff service. Please accept my apologies for your less than satisfactory stay and apologize that our room amenities and breakfast choices fell below your expectations. Rest assured that these concerns will be looked into. I do hope when business or pleasure brings you back to the area, you will allow us the opportunity to exceed your expectations.

Sincerely,

Zelyn N
Case Manager
IHGCare

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Reviewed 12 November 2013

Free secure night parking, clean room, adequate lighting, showers rather than baths. Small lift to upper floors and the hospitality tray was rather minimal but replenished by reception on request. Some of the decor was a bit tired but well maintained. Although it was all quite anonymous and standardised, especially the breakfast, the hotel was redeemed by friendly and helpful staff, especially those on reception who were knowledgeable and informative about the area

Room Tip: There are quiet ground floor rooms. It's very difficult to find the way in by car on a first vis...
  • Stayed: November 2013, travelled on business
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1  Thank bodag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2013

Not the best view out of an hotel but however if you want value for money with a good location next to Star City then this is the place to stay. There is ample free car parking at the front of the hotel and Star City is a 2 minute walk door to door. We found the staff to be very helpful and they could not do enough to assist in improving your stay. E.G. Providing directions, helping with food requirements, etc. The rooms are spacious and clean and it had everything you need for a short stay, TV, hairdryer, comfortable chair, desk chair, etc. The big plus was the bathroom which was spotless and there was an excellent large shower. With regards to the location near to Star City I was surprised how quiet the room was. Breakfast was adequate and it was constantly being re stocked. Hot food was limited (sausage, beans, scrambled egg,) but there were pastries, fresh fruit, yoghurts, toast, juice, etc. Again overall, excellent value for money and we would stay at this hotel again. We were visiting Aston Villa FC which was only a 1-2 mile trip away, hence great location.

  • Stayed: November 2013, travelled as a couple
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Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2013

The Holiday Inn Express brand is in my view the best of the budgets, with possibly only Premier Inn managing to come near, but failing in my view due to inconsistency.
The HIX brand is really, really consistent. Good sized room, clean bedroom and public areas, good work area, and all wrapped in a good price.
The disadvantage of this consistency is of course that you could when checking into a HIX be at any HIX, anywhere!
There are small differences within the brand and in my view I'm afraid this is one of the lesser hotels. The public areas are dark, bar area dull, rooms in need of a refurbishment. But, still clean, cheap, with cheerful staff and the standard HIX breakfast.
Lets be clear here, the HIX brand is never going to be chosen for a romantic stay, it's a great economic choice for business during weekday and family at weekends, and this is undeniably convenient for Star City, which is just a quick walk across a pelican crossing from that entertainment area. It may not be one of the best HIX in the UK, but the brand is so consistent that it's still a good choice. There's good value to be had here and I would stay again if I was in the area...

  • Stayed: October 2013, travelled on business
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1  Thank Bob P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this reviewResponded 23 November 2013

Dear fortyboohoo,

Thank you for your review and for enumerating the good, the bad and the opportunities to improve. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry for the shortcomings you have experienced during your stay with us. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare

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Reviewed 23 October 2013

Free parking, free wifi, free breakfast - all the things you want when booking a decent budget hotel! I've found that you generally get exactly what you expect when staying at one of their hotels - rarely found a problem with them and have stayed at HIX properties around the UK and overseas. Warm welcome, clean, efficient, helpful. The only negative of this property was the somewhat small TV in the room - ironically, on the rare occasion that we actually spent the evening in the room relaxing - definitely need to consider bigger TVs!!

  • Stayed: October 2013, travelled with friends
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Thank KerryKC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2013

We stopped off here on our drive south to break the journey with an overnight stay. Our room had everything that we needed from TV to ironing board, shower toiletries, tissues etc. The room was clean, comfortable and quiet despite being near to a busy road/junction. Staff at Reception were really helpful. The only downside was breakfast which was a bit basic and limited.

  • Stayed: September 2013, travelled as a couple
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Thank Edinburghgrecofile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Birmingham - Star City

Address: Cuckoo Road, Heartlands Parkway Nechells, Birmingham B7 5SB, England (Formerly Hampton by Hilton Birmingham Star City)
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#48 Romantic Hotel in Birmingham
Price Range: £50 - £98 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Birmingham - Star City 3*
Number of rooms: 90
Reservation Options:
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Also Known As:
Hampton By Hilton Birmingham Star City Hotel Birmingham
Birmingham Blueberry Hotel

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