I visited this establishment on Tuesday 30 October 2012 with a group of friends and colleagues from work as part of a leaving do for another colleague. It is an establishment we, as a group, have visited before so thought it would be the ideal place for this “get together”. The setting within the pub itself is very friendly and inviting and a suitable venue for such a gathering.
When we arrived we were greeted by the very friendly bar staff and served immediately. As we had arrived early our table was not ready and we were asked to wait until the whole group had arrived. This was acceptable to us who had arrived early as it gave us a chance for a chat and catch up.
Once we were seated in the restaurant, on a table suitable for a group, it was square so conversation was easy, with very comfortable chairs covered in a sheep skin through we began to review the menu and although the majority of the party had already got drinks a couple, who were late, did not and asked a member of staff for their order. This had to be requested two or three times before the actual drinks arrived.
The choice on the menu was very extensive and we were please to see a selection of items from the “Choice of the Day” section. The majority of us thought that these meals started at £10.95 for two courses but when the bill arrived it was actually two courses from £10.95, so be aware at this writing is very small and as mentioned this caught a lot of us out.
I was one member of the party who chose a meal from the “Choice of the Day” section, and this meal was gammon, egg and chips. I was very annoyed after ten minutes of placing my order to be approached by a Waitress who told me the kitchen had no eggs left. How can a restaurant run out of eggs??? This was especially disconcerting to other members of the party as some of them had ordered poached egg and asparagus for starter, apparently this was not affected and nor was any other meal with eggs in the ingredients.
When my meal did arrive I was very disappointed not to see a “proper” piece of gammon but rather two small pieces of what can only be described as thick ham pieces.
I was not the only one to be disappointed with their meal as one of my colleagues received completely the wrong food. Although the Waitress did apologise and admit the error was hers this shouldn’t have happened.
The last straw on this whole visit was the fact that when the bill arrived we were appalled to notice that the bread, that had been given to us by the Waitress – not asked for, was charged. We were not asked if we wanted the bread so just assumed that it was free of charge.
The other thing that really annoyed us was the gratuity tip being added - with no mention of this being on the menu. I know we have the right to refuse to pay it but it was deemed easier just to pay. I do think it should be mentioned some where on the menu that a gratuity will be added to the bill, especially if you are in a large party.
I and my colleagues generally feel that with exception of the people present the whole experience was tarnished and we do not think it is somewhere we would consider visiting again for a long time.
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