I had stayed in this hotel before so I was looking for a non-eventful stay again. In some ways I got it. I had a small double room with excellent air conditioning. The gym was adequate and the breakfast standard for hotels. However, three incidents marred my stay. First, once I discovered that they did not have skimmed milk, I asked them to order me some for the next day. Apparently I was told that my request was passed to the head chef who "forgot" to place the order. Second, a waitress brought some hot milk to me in a jug without a handle and was surprised when I asked her to put the milk in a jug with a handle. But this next event could have come straight from Fawlty Towers. I asked for an early morning call which did not come. When I went down to complain, I was told by the duty manager that he had made the call personally and that I missed it because a) I was asleep or b) I was in the toilet. I suggested that the phone might not be working, a suggestion that was greeted with derision by the manager. But I was correct. When I rang down and the manager accepted this he said "well that's an apology from me for you not getting your call and an apology from you for suggesting that I hadn't made the call!!!" Actually, all I said was that I did not get the call. It transpired that the line was at fault which could not be fixed,I was told, until the following week. I was kindly offered a room change from a trainee who could have taught Basil a thing or two about customer relations, but I declined and that some trainee came up to my room the next morning and physically knocked on my door to wake me up. What a star!
- Official Description (provided by the hotel):
- Hallmark Hotel Birmingham Strathallan is centrally located and easy to get to. The hotel is close to Birmingham city centre and offers plenty of free parking on site. Free WiFi is available throughout the hotel. The Hallmark Hotel Birmingham Strathallan has 135 bedrooms including 53 brand new City Double bedrooms. The hotel also has lots of great facilities including a brasserie, bar and lounge, a small gym for hotel guests, 7 air-conditioned meeting rooms for up to 170 delegate and function rooms for weddings up to 170 guests. BT Sport is now available in the bar/lounge area. ... more less
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- Also Known As:
- Menzies Strathallan, Birmingham Hotel Birmingham
- Menzies Strathallan Hotel Birmingham