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Reviewed 16 February 2017

We have just returned from a fabulous stay at this amazing hotel.We had an excectutive room on the 10th floor and it was perfect in every way with a bottle of chilled proseco and also access to the excecutive lounge with free drinks and canapés. The food served at breakfast and again at dinner was first class both in taste and presentation all the staff we met we're very friendly and curtious espcially the young concierge called Dawn she could not do enough for us it was a real pleasure coming in and out of the hotel .

Room tip: Room 1002 on the 10 th floor was very quiet and spacious!!!!
Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank wendy p
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Levi Bailey, General Manager at Park Regis Birmingham, responded to this reviewResponded 7 November 2022

Dear Sir/Madam........Thank you for taking time and leaving us your review.

Kind Regards
Levi Bailey
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2017

I wanted to like this hotel, I really did. But it didn’t work out that way.

The first thing that struck me as odd is that reception is on the 4th floor, with a small concierge desk on the ground. No big deal, but odd. Once in reception I was impressed at the large open spaces, of reception itself, and the bar and restaurant area too. It’s very well set out and the internal decoration incredible, opulent even. Full marks to the interior design team.

Check in was swift and helpful enough, and the lift to my floor quick. As soon as I set foot in my room I realised how cold it was, and I set to getting the heating on. Nothing. I fiddled with the controls and was sure I had it set correctly, but still no heat or “whoosh” or hum from any fan. A quick call to reception advised me to reset the room electrics by pulling my room key out, waiting a short time and trying again, but to no avail. A second call to reception informed me they’d get the maintenance man to come and have a look, so I waited for him, in the cold.
It was at this point I noticed the noise from the traffic on the main road outside, which despite this being a new hotel the noise was quite bad, albeit at rush hour. It did quieten down later, thankfully.
The maintenance man didn’t turn up and after ten minutes I made my third call to reception, to be told he had apparently made alterations at some control panel. Thanks for letting me know ! As there was no discernible difference to the room temperature, reception agreed he would call in person, which was what I thought he was supposed to do I the first place. I eventually realised that the vent at the top of the wall was becoming warmer, but not enough to heat the room properly. At this point, the helpful, friendly maintenance man arrived, and informed me that the heating WAS on, it would just take a while to heat the room ! At this point it had probably been about an hour since I arrived and the room was marginally warmer, but not yet comfortable. “It’ll heat up eventually” he cheerily informed me. Well, thanks for that.

I then went for some dinner, leaving my room to heat up. Apparently. My employer has a standard £25 allowance for evening meals in hotels, regardless of type or location. This should be enough for a two course meal, with soft drinks, in theory. Maybe elsewhere, but not in this hotel ! A very pricey menu, with mostly unappealing items in my view. The only items I fancied, I couldn’t afford via my allowance. So bar menu then. Cheaper, but also very poor selection, the burger being the only thing I actually wanted to eat. When I ordered, the server asked for my room number, then said I can’t, as I hadn’t authorised any extras. I don’t have to says I , I have an allowance. “No, you don’t” came the reply. After a bit of toing and froing, screen shots of my reservation on my phone, I was eventually asked to email my original booking to reception. I’ve never needed to do this in dozens of hotel bookings over the years. The burger was OK after all that, and I noticed two other table of single business travellers were also eating burgers, presumably all they could afford and want to eat on their allowance, too.

My bed wasn’t particularly comfortable, and although the bathroom is nice and spacious, my loo faced a wall and I ended up with my face pressed against it when using said facility. Very poor design, they should have go the reception designer to design the bathroom layout !

Breakfast was the usual hotel offering.

So poor communication, cold room, ineffectual heating, overpriced unappealing food offerings, noisy room, and uncomfortable loo. But the reception/bar/restaurant area is stunning !

Won’t be staying again.

Date of stay: February 2017
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank Chris1922_13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Levi Bailey, General Manager at Park Regis Birmingham, responded to this reviewResponded 7 November 2022

Dear Sir/Madam........Thank you for taking time and leaving us your review.

Kind Regards
Levi Bailey
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2017

Just a swift visit but a fantastic modern hotel with views over the city from various bars and restaurants, room was clean and modern parking was a breeze next to the hotel staff were very helpful with recommends of where to visit and see.

Date of stay: November 2016
Thank Scott H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Levi Bailey, General Manager at Park Regis Birmingham, responded to this reviewResponded 7 November 2022

Dear Sir/Madam........Thank you for taking time and leaving us your review.

Kind Regards
Levi Bailey
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2017

The hotel is new and situated right on Broad street by Five Ways island with car parking. We arrived and were greeted heartily by the front of house , check in was completed and the room ready. We were on the ninth floor with a great view of the city. A bottle of Prosseco was waiting for us and once settled we headed up to the eleventh floor to the executive suite, very well appointed with Bose music and a large TV . Plenty of soft furniture and a separate toilet and shower all immaculately clean and well presented. Free tea coffee ,soft drinks chocolate and crisps. Nice touch but the lounge is unoccupied during the day however access is controlled by your room key.
I booked a table in the Japanese/ Fusion restaurant on the sixteenth floor again very well appointed and the view across the city from the sky lounge bar was fantastic.
Service was excellent and the waiter very helpful with the selection and accompaniments . The food was good but not stunning but very acceptable in such wonderful surroundings.
Breakfast was buffet style and very good indeed, it had snowed over night and the concierge offered us a hotel umbrella once he realised we were walking into town nice touch as we had not thought to ask. This really defined the hotel every where we went the staff were very friendly and could not do enough to make our stay pleasant. That evening we went to the executive lounge and this time there was an attendant and she lived up to the standard of service we found through out the hotel , served us canapés and wine / beer or spirits. Very pleasant way to spend early evening prior to hitting broad street for dinner. ( see another review). Breakfast next day as first excellent. Overall a fantastic location , very high quality and well maintained rooms but best of all was the excellent customer service . Well done Park Regis your staff are a credit to you.

Room tip: Higher the better and get a room with Executive lounge access and late check out
Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Salmonfisher100
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Levi Bailey, General Manager at Park Regis Birmingham, responded to this reviewResponded 7 November 2022

Dear Sir/Madam........Thank you for taking time and leaving us your review.

Kind Regards
Levi Bailey
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2017 via mobile

We stayed here at the weekend to celebrate a 40th birthday. We had 5 rooms between 10 ladies and each room was well equipped, clean and different. The staff are so friendly and the food was great. We had breakfast and Canapés included in our stay and a spa treatment. It has free wifi which was reliable and the 4 lifts that all worked. The rooms where really big with big showers. However on the morning of checkout the water wasn't warm so the hotel extended our checkout. Great service and very accomandating!
The only slight negative was that I found my bed wasn't very firm but as they were twin rooms my friends bed was and so I guess they keep various firmness of mattress. They also have a pillow menu where you can order your type of pillow!

Date of stay: February 2017
Trip type: Travelled with friends
Thank Anj81
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Levi Bailey, General Manager at Park Regis Birmingham, responded to this reviewResponded 7 November 2022

Dear Sir/Madam........Thank you for taking time and leaving us your review.

Kind Regards
Levi Bailey
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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