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“Shocking”

The Beeches Hungry Horse
Ranked #305 of 2,443 Restaurants in Birmingham
Certificate of Excellence
Cuisines: American, European, Indian, Mexican, Pub
Restaurant details
Reviewed 3 weeks ago

Service was terrible with customers complaining constantly including one had been given a pie still frozen they took it away and never brought a replacement while his family finished their meals he then stood at the bar for 20 mins waiting for a refund. I left before my son's dessert arrived as taking too long, staff are working very hard but all too young with no experience and it shows. I will never eat here again

    • Value
    • Atmosphere
    • Service
    • Food
Review collected in partnership with Greene King
1  Thank nellie2018844
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 9 of 396 reviews

Reviewed 4 weeks ago via mobile

Service was awful, waited 20 minutes to be served.
Staff are rude, food is inedible and to top it off, there was dog pooh in the children’s outside play area. Never again!!!

1  Thank Claired30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Vile place highly dissatisfied
Full of youngsters, always causing trouble. It always kicks off in their...bar staff are rude and unhelpful one of the bar staff even started on me for no reason and have been know to start on other people too. Wouldn't recommend!!

1  Thank Megan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2018

Good food and drink, staff were welcoming and were very helpful with my dietary requirements, will definitely visit again!!!!!

    • Value
    • Atmosphere
    • Service
    • Food
Review collected in partnership with Greene King
Thank RJohnson1221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colette S, General Manager at The Beeches Hungry Horse, responded to this reviewResponded 13 June 2018

Thank you for your kind review we look forward to seeing you again

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2018 via mobile

After traveling 200 miles to visit my family, I wanted to take my family out so I thought let’s go to there local....... Well I wish we would’ve gone to there other local a mile away, from the moment we arrived we were greeted with hostility, table we chose to sit at was full of dirty plates and glasses we asked a waitress to clear the table for us which she did, we went to the bar to order...... We waited and waited and waited no acknowledgement from any of the 2 staff members and then come the most vilest staff member ( I’m guessing she was management as she was in plain clothes)I have ever occurred in the hospitality industry.... Her first words “what do you want” not the greeting I was expecting especially when we had been waiting so long to be served... food and drinks ordered lager tasted like, well safe to say I think your lines need a good clean...... Food safe to say hot holding is your key thing nothing is cooked to order, no courtesy check despite not being overly busy, we all left most of our food, I would’ve complained but if it took us so long to get served and the rudeness of the staff member would there of been any point!!!! Will definitely NOT BE GOING BACK OR RECOMMENDING...... Kitchen staff need training on how to cook and management need training on guest service cycle

7  Thank Karlenesimms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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