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“Very poor service”
Review of Cocked Hat

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Cocked Hat
Ranked #22 of 39 Hotels in Coventry
Coventry
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Very poor service”
Reviewed 29 July 2013

Had to wait 10 minutes to place an order and then a further 55 minutes for food to arrive! Whilst my meal was good, my wife's was dry after probably being kept warm for a long period. Wouldn't recommend to anyone, and certainly, we'll not be returning.

  • Stayed July 2013, travelled with family
    • Value
    • Service
Helpful?
Thank ajmsa1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spirit P, Guest Relations Manager at Cocked Hat, responded to this review, 2 August 2013
Dear ajmsa1,

Thank for taking the time to provide us with your review.

I would like to apologise that we failed to meet your expectations at the Cocked Hat in regards to the service you received. I can confirm that I have passed on your concerns to the management team who would like to investigate your feedback. We have sent you a direct message to discuss this further.

Kind regards

Fayre & Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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292 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Bradford, United Kingdom
Level 6 Contributor
325 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 16 July 2013

My husband, myself and my son stopped here on Sunday night to break up a long journey. We had previously visited the hotel and new what to expect. The staff are very friendly and helpful in the hotel. Our room this time was on the opposite side of the corridor and seemed bigger in size than previously. It was very clean and in good condition in terms of decoration. It was extremely hot so we slept on top of the bed with the window open. There is traffic noise from the nearby road but it didn't bother me too much. My son's single room was also very satisfactory.

The only negative point of our stay was the evening meal we had in the restaurant. We ordered a shared starter that came quickly but it was missing one of the elements advertised (chiken wings). My husband was annoyed this wasn't mentioned at the time of ordering. Things then got even worse as we had to wait an hour and a half for our main courses. There appearred to be some kind of melt down going on in the kitchen as food was coming out only to be returned. Again the situation wasn't handled very well and nobody came to explain or apologise for the delay. The food when it did arrive was okay, but my husband had gone a bit beyond hunger!

We would stop at this hotel again because it is very good value for money and in a location that suits us. I hope the situation in the restaurant was a one off glitch!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TriciaBishop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coventry
Level 4 Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 13 July 2013

Food is lovely as well as desserts, staff are friendly and helpful, always find a waitress willing to help, toilets are always clean and it's good value for money.

Location is on the outskirts of the town, car park is big enough when the resturant is busy.

  • Stayed June 2013, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Cat Fleur P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bradford, United Kingdom
Level 5 Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 8 July 2013

We chose this hotel for a stop-over on the way home from holiday. We were greeted by a very pleasant receptionist but our double room was very small and although clean was in desperate need of an uplift - some minor maintenance was definitely needed (the window handles were both broken and the toilet seat was not fitted properly). Our room was very claustrophobic and hot, really not big enough for 2 people. On the plus-side, there is a pub attached to the hotel for evening meals and breakfast. The breakfast was very good and included in our room-rate - this was cooked to order and a vegetarian full beakfast offered as standard which was great! We ate at the pub in the evening and the food was excellent - good choice and value. Overall the hotel's best asset is its staff all of whom were very friendly, pleasant and helpful.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris-and-Liz-B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spirit P, Guest Relations Manager at Cocked Hat, responded to this review, 11 July 2013
Dear Chris-and-Liz-B,

Thank for taking the time to provide us with your review.

I would like to apologise that we failed to meet your expectations at the Cocked Hat in regards to the service you received. I can confirm that I have passed on your concerns to the management team who would like to investigate your feedback. We have sent you a direct message to discuss this further.

Kind regards

Fayre & Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Shields, United Kingdom
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 June 2013

Stayed at the Cocked Hat as we were going to see Bruce Springsteen at the Ricoh arena. Met by the lovely receptionist who could not do enough to help, organised taxis to the the arena and generally made sure we were looked after. The rooms were fine, breakfast next morning was individually cooked and we could not fault the service of the staff. Very good value for money, only was it was very hot, not the hotels fault just our strange summer weather, as rooms were on ground floor not apply about sleeping with windows open.
Would happily return here.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Annie751
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoodNightInns, Guest Relations Manager at Cocked Hat, responded to this review, 24 July 2013
Dear Annie751,

Thanks for taking the time to provide your review, we are pleased to hear you enjoyed your stay and that the staff were able to help make you stay enjoyable. We hope to see you again in the future.

Regards
Good Night Inns
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coventry, United Kingdom
Level 5 Contributor
52 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 31 May 2013

had yet another good value night at the cocked hat took two people for their first visit they were very impressed too I haven't visited the cocked hat for about a year but this visit was as good as the first time we had a meal here not long after it opened its nice to see standards have not dropped like some other 2 for 1 establishments I could mention it was very busy but the meals came within 10 minutes well cooked and served by very pleasant friendly helpful staff would recommend a visit

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank mick w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenilworth, England
Level 5 Contributor
66 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 21 May 2013

Having recently moved to the area; we made the fatal mistake of going out at 7pm on a Saturday night for a meal! Chaos, there are so few places on the outskirts of Coventry that you can book for, so 45 minute waiting times were unacceptable. Pleasantly surprised at the Cocked Hat to only wait 10 minutes. Would recommend going here later i.e. after 8pm once the early evening crowd thins out. Very well priced - 2 course meal for 2 was only £19. My "King" prawn cocktail starter was probably optimistically named (just because it says "King" Prawns on the Iceland packet doesn't mean they are King Prawns), and a dollop of bottled pre-made sauce was a disappointment; however my husband loved his chicken popcorn, and both main courses were excellent (my Steak salad and my husband's mixed grill). For a cheap meal, and very good helpful staff can't really beat it.

  • Stayed May 2013, travelled as a couple
    • Value
    • Service
Helpful?
1 Thank wildechilde123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cocked Hat

Property: Cocked Hat
Address: Rugby Rd | Binley Wood, Coventry CV3 2AX, England
Region: United Kingdom > England > West Midlands > Coventry
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #22 of 39 Hotels in Coventry
Price Range (Based on Average Rates): £
Hotel Class:3 star — Cocked Hat 3*
Number of rooms: 25
Reservation Options:
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Also Known As:
Cocked Hat Hotel Coventry

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