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“Avoid ordering online from them though Just Eat etc”
1 of 5 bubbles Review of Bengal Spice

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Bengal Spice
Ranked #383 of 568 Restaurants in Coventry
Price range: US$20 - US$27
Cuisines: Asian, Indian, Thai
Dining options: Dinner, After-hours, Reservations, Seating, Serves Alcohol, Waitstaff
Restaurant details
Dining options: Dinner, After-hours, Reservations, Seating, Serves Alcohol, Waitstaff
Coventry, United Kingdom
Level Contributor
3 reviews
3 restaurant reviews
“Avoid ordering online from them though Just Eat etc”
Reviewed 24 August 2014

I sent Bengal Spice an order through Just Eat and they manually accepted it only to call me back a couple of minutes later to tell me that their Delivery Driver had broken down, then in the next breathe he told me that the Delivery Driver had in fact gone home. When I asked them to assist me with getting a refund, the guy told me that i'd need to take it up with Just Eat. I am sure that the restaurant are supposed to initiate a process to assist and otherwise I have to wait 5 days to escalate it with Just Eat. The restaurant have made clear that they won't help me. Given that it was 01:15am and they close at 2am, it's clear to me that they couldn't be bothered to deliver 2 miles away.

Very quick to take my money and manually accept my order before refusing me. They should have declined the order to begin with. Appalling service, the guy clearly couldn't care less. I don't have a lot of money.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
Helpful?
Thank beanie799
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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38 reviews from our community

Visitor rating
    11
    7
    7
    3
    10
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Coventry, United Kingdom
Level Contributor
5 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“very good food”
Reviewed 23 August 2014

Great food, good service. first time been there. cant complain. I would recommend it to everyone....

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Daniel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coventry, United Kingdom
Level Contributor
48 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“No Response!”
Reviewed 12 August 2014

We have been here before and although the staff and the restaurant were poor the food was lovely. I really fancied the curry I had again so we decided to order as a takeaway instead, after waiting about 40 minutes Just Eat called and said that the restaurant is not accepting the order and wont answer their phone!

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank jade_barrett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
“Awful”
Reviewed 29 July 2014

Was disgusted. Ordered over the phone. After 45mins had a call back to say food still not cooked die to no chef and would be a further wait. Was no apology. Spoke to the manager who has poor telephone manners. Wouldnt recommend!!!!

Visited July 2014
Helpful?
Thank K4ndyt18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
26 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
“Joke”
Reviewed 29 July 2014 via mobile

Ordered food for 6 people on 29th July.after waiting over an hour for our delivery we phoned the place only to be met with denial and total apathy from the guy in the phone.totally pissed off we ordered from a place slightly closer that turned out to be over £10 cheaper.will never bother with you ever again

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Jonathan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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