I paid to treat my parents to a break for my mother's birthday. I paid for an executive suite and was told their would be a flat screen TV and jacuzi bath in their room. I explained they were elderly and asked if a special effort could be made for them as it was a birthday treat! My parents were put in a room that was dirty , floors were not clean and the TV was a very old fashioned one. Their room overlooked the laundry dept! The evening meal was a BIG disapointment, as there was no choice . It is advertised as a 3 course carvery meal . Thje only meet offered was beef with carrots peas and potatoes. The food was tasteless and cold. Carpets were thread bare in the building and ash trays were bursting with cigarete ends. Tables were left dirty and overloaded with plates and dirty glasses etc ec !! The outside of the building was cluttered with litter and dog faeces! It smelt of urine!! The staff were unkempt and displayed very little manners and interest in the presentation of the hotel and its service. The only plus was that the bed in my parents room was reasonably comfortable. My parents never used the Jacuzi as it was not clean. The food and presentation was a disgrace. They were hungry because the food was not very apetising and would most definitely never return or recommend this hotel to anyone. I am very disapointed as my parents birthday treat ended up being a nightmare!!! Thanks for the rip off Royal Court!! You should be ashamed of your selves. I would like to be reembursed but hey , I can't imagine you would have any conscience to give it back..
A very unhappy and disgusted customer!!! Ms G
- Official Description (provided by the hotel):
- This beautiful Grade II listed Coventry Country House Hotel is set in 11 acres of landscaped gardens and parkland, approximately 3 miles from Coventry City Centre. The original manor house, built in 1894 by the car manufacturer William Hillman, has been tastefully extended over the years to become the largest hotel in Coventry. ... more less
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- Also Known As:
- Royal Court Hotel Coventry