We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“"Welcome to the Wedding"”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Macdonald Ansty Hall
Ranked #5 of 39 Hotels in Coventry
GreenLeadersSilver level
derbyshire
Level Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“"Welcome to the Wedding"”
Reviewed 11 November 2013

Nice looking from the outside, car park a little rough (hard-core with rotten timber markers) and all the disclaimers a little worrying!

Open the only front door and wham straight into a wedding, no room unoccupied on the ground floor, made my way uneasily through to the worn reception desk and checked in .
Decided to pay cash as previous trip advisor accounts stated £3 card charge, plus £1 charity donation, nothing wrong with charity but I like to decide when and where.

That will be £131.00 please, before even seeing the room! decided to avoid discussion amongst my new tightly packed wedding friends and pay up. I then enquired if booking breakfast was possible as late rooms reservation was room only, certainly sir, just another £50! For two adults and two cereal eating young children? Struck me as being a tad expensive to say the least. Enquired after doing a deal to be told you have booked through late rooms so its "company policy".

Room 17 nice, and cleanish. Bathroom a bit tired and dirty (see photos) but was the best available on late rooms and in the main house not the 'go outside and turn left annexe'.

Came back down to the bar , ordered a pint of Amstel , £4.10 and put on room tab, went back twenty mins later and re-ordered to be told no card pre-auth and therefore no tab, I pointed at the empty glass and enquired after who had paid for that one then ?. Then went onto my tab?

Bit embarrassing, but know where near as embarrassing as dinner!

The family arrived at tea time, wedding in full swing. I felt sorry for the happy couple and guests with clearly not invited hotel residents 'gate-crashing' their big day. Surely some kind of warning/provision should have been made to all parties?
Drinks with the wedding party sat in the 'communal lounge' followed, declining the offers of canapés from waiters assuming we were at the wedding, we ordered from the pricey menu, a few minutes later the waiter re appears and asks that I settle the bill for Dinner !!!

Embarrassed in front of family, wedding guests and onlookers alike I went through to a slightly less crowded reception desk to point out that not only had I not eaten or indeed even being seated in the restaurant but had it escaped them that I was a resident of the Hotel, clearly stopping the night and already handed over £131.00 in cash. The response, "company policy"!!

These words echoed throughout our stay.

I had to hand over a card to enable our dinner order to proceed.


Waking next morning after what only can be described as the worst night’s sleep we discovered that our king size 'zip and link' two single beds had a good and a bad mattress, mine nearest the door and bathroom had clearly not stood the test of time as had a most uncomfortable dip just to the left of centre.

Jumping into the shower, plenty of hot water and a well used bar of soap left by the previous occupant., see photo!

Next morning the polite but powerless duty manager offered 20% off the bill, I enquired after the general manager to be told it was his day off. On the busiest check out of the week? I paid a further £103.00 , Just over £234.00 in total with no breakfasts.

Having left the duty manager in no doubt as to my level of dissatisfaction we checked out and took the kids to McDonalds for breakfast.

I delayed posting this account to enable the General Manager to respond to my concerns, no response received.

The good stuff, restaurant staff fantastic, food quality pretty good , bar staff warm and engaging.

In conclusion- 'Company policy' needs urgent review.

Room Tip: Main House , if you have too !
See more room tips
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hotel-guest45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio C, General Manager at Macdonald Ansty Hall, responded to this review, 15 November 2013
Thank you for your review. I would firstly like to thank you for your very positive comments regarding the staff, quality of food and standard of accommodation. However, I was most concerned to read your further comments and would like to confirm that an immediate e-mail of reply was sent at 12.32 on Monday 11th November.

In line with hospitality industry practice, in the case of a guest wishing to settle an account in cash or by debit card, a credit card would be requested to be placed on the system only. We are happy to accept the preferred method of payment at check-out with no charge made to the credit card.

I would also like to confirm that the nibbles served in the lounge are served as a Macdonald Core Standard when evening drinks are ordered and were not canapés from the wedding.

Passionate and committed to delivering the highest standards of service, quality and customer care I do hope that we will have the opportunity of welcoming you back to Ansty Hall again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,247 reviews from our community

Traveller rating
    609
    387
    161
    60
    30
See reviews for
227
476
20
323
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (167)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Dibden Purlieu, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 November 2013 via mobile

We stayed at this hotel for 3 nights recently and the quality of staff employed is exceptional. The rooms are spacious and clean, plus the grounds and gardens are very well kept.
Highly recommended for a quiet break.

Stayed November 2013, travelled with friends
Helpful?
Thank Ken B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio C, General Manager at Macdonald Ansty Hall, responded to this review, 13 November 2013
Thank you for your kind comments, we are pleased you enjoyed your stay with us, and found the food, the service and the hotel well worth a visit., which is shown by the number of guests that are coming back for a return visit, time and time again. We look forward to extending you a warm welcome back in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coventry, United Kingdom
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 November 2013

We recently stayed at the hotel for two nights as part of a friend's wedding anniversary. From start to finish the staff were fantastic & could not do enough for us, and the food was all excellent.
Would definitely recommend this hotel both for a lunchtime / evening meal and also for a function.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank clarkenb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio C, General Manager at Macdonald Ansty Hall, responded to this review, 13 November 2013
Many thanks for your review. I was delighted to note that you enjoyed your stay with us, and found the a great overall experience, I note your comments regarding our Breakfast, and food, we pride ourselves with our quality and provenance of our food which has been rewarded by the AA awarding us 1 Rosettes. I do hope that you we will have us the opportunity of being service to you again and offering you a warm welcome back to Macdonald Ansty Hall
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 November 2013 via mobile

Absolutely amazing hotel they can't do enough for you. All the staff are very attentive and nothing is too much trouble, our wedding day ran very smoothly from start to finish.
We couldn't fault a thing. The food was exceptional and all of the guests thought it was simply amazing location for our wedding. We would like to thank all of the staff who helped make our day so special.

Stayed October 2013, travelled as a couple
Helpful?
Thank FoxEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio C, General Manager at Macdonald Ansty Hall, responded to this review, 13 November 2013
Thank you for your review. I will of course pass on your comments to the team. As you have experienced, they are very passionate and committed to delivering the highest standards of service, quality and customer care, and make a special day memorable. We look forward to extending you a warm welcome back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
68 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 3 November 2013

We hosted a family reunion at Ansty Hall for 13 guests and were all very impressed with every aspect of the stay. It's the staff that make the difference here - from a cheerful welcome at reception to a very smooth and attentive service at dinner. If you're lucky enough to encounter Scott in the bar and Elio in the restaurant, your occasion will be memorable. The drinks are a bit pricey but no more than you might expect in a hotel. We'll just have to save a bit more for next year's reunion!

Room Tip: It's worth the upgrade to a room in the house.
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TotesMagrotes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio C, General Manager at Macdonald Ansty Hall, responded to this review, 13 November 2013
Many thanks for your review. As you have experienced, we are very passionate and committed to delivering the highest standards of service, quality and customer care which is shown by the number of guests that are coming back for a return visit, time and time again. We look forward to extending you a warm welcome back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coventry, United Kingdom
1 review
Reviewed 2 November 2013

What a lovely venue for a wedding . From start to the end was perfect , staff, rooms, food very good . Our son and his lovely new wife had a wonderful day. Would highly recommend the Ansty Hall for any occasion

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio C, General Manager at Macdonald Ansty Hall, responded to this review, 13 November 2013
Thank you for your kind feedback and comments, it his always a pleasure to receive and share our guests comments.As you have experienced, we are very passionate and committed to delivering the highest standards of service, quality and customer care which is shown by the number of guests that are coming back for a return visit, time and time again. We look forward to extending you a warm welcome back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
54 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 November 2013

We arrived with friends at this hotel to a great welcome. The staff were very friendly and really could not do more for you. This carried on for the whole 3 night stay. Full marks go to ALL the staff. Nothing too much trouble. Very central for the Midlands.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paulsand186299
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio C, General Manager at Macdonald Ansty Hall, responded to this review, 6 November 2013
Dear Sir, Madam. Thank you for your kind and great feedback. As you have experienced, we are very passionate and committed to deliver the highest standards of service, quality and customer care and are really pleased that you experienced this through out your stay. The team and I look forward to extending you a warm welcome back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Coventry hotels
2.5 mi away
Coombe Abbey Hotel
Coombe Abbey Hotel
#3 of 39 in Coventry
2,804 reviews
7.3 mi away
Best Western Plus Coventry Windmill Village Hotel Golf & Spa
1.3 mi away
DoubleTree by Hilton Coventry
Show Prices
Show Prices
Show Prices
6.6 mi away
Village Hotel Coventry
Village Hotel Coventry
#7 of 39 in Coventry
2,076 reviews
5.6 mi away
Ramada Hotel & Suites Coventry
1.6 mi away
Holiday Inn - Coventry M6, Junction 2
Show Prices
Show Prices
Show Prices

Been to Macdonald Ansty Hall? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Macdonald Ansty Hall

Property: Macdonald Ansty Hall
Address: Main Road, Coventry CV7 9HZ, England
Region: United Kingdom > England > West Midlands > Coventry
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Coventry
#2 Luxury Hotel in Coventry
#4 Romantic Hotel in Coventry
#5 Family Hotel in Coventry
#6 Business Hotel in Coventry
Price Range (Based on Average Rates): £
Hotel Class:4 star — Macdonald Ansty Hall 4*
Number of rooms: 62
Official Description (provided by the hotel):
Macdonald Ansty Hall is a grade II listed Georgian mansion dating back to 1678 and set in 8 acres of grounds in the rolling Warwickshire countryside. 62 bedrooms, restaurant, meetings and conferences for up to 140 delegates, corporate activities, weddings, family events, banquets, festive events. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Odigeo, Ebookers, TripOnline SA, Traveltool, S.L.U., HRS, Cancelon, Evoline ltd and HotelQuickly so you can book your Macdonald Ansty Hall reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Macdonald Ansty Hall Coventry
Macdonald Ansty Hall Hotel Coventry

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing