Nice looking from the outside, car park a little rough (hard-core with rotten timber markers) and all the disclaimers a little worrying!
Open the only front door and wham straight into a wedding, no room unoccupied on the ground floor, made my way uneasily through to the worn reception desk and checked in .
Decided to pay cash as previous trip advisor accounts stated £3 card charge, plus £1 charity donation, nothing wrong with charity but I like to decide when and where.
That will be £131.00 please, before even seeing the room! decided to avoid discussion amongst my new tightly packed wedding friends and pay up. I then enquired if booking breakfast was possible as late rooms reservation was room only, certainly sir, just another £50! For two adults and two cereal eating young children? Struck me as being a tad expensive to say the least. Enquired after doing a deal to be told you have booked through late rooms so its "company policy".
Room 17 nice, and cleanish. Bathroom a bit tired and dirty (see photos) but was the best available on late rooms and in the main house not the 'go outside and turn left annexe'.
Came back down to the bar , ordered a pint of Amstel , £4.10 and put on room tab, went back twenty mins later and re-ordered to be told no card pre-auth and therefore no tab, I pointed at the empty glass and enquired after who had paid for that one then ?. Then went onto my tab?
Bit embarrassing, but know where near as embarrassing as dinner!
The family arrived at tea time, wedding in full swing. I felt sorry for the happy couple and guests with clearly not invited hotel residents 'gate-crashing' their big day. Surely some kind of warning/provision should have been made to all parties?
Drinks with the wedding party sat in the 'communal lounge' followed, declining the offers of canapés from waiters assuming we were at the wedding, we ordered from the pricey menu, a few minutes later the waiter re appears and asks that I settle the bill for Dinner !!!
Embarrassed in front of family, wedding guests and onlookers alike I went through to a slightly less crowded reception desk to point out that not only had I not eaten or indeed even being seated in the restaurant but had it escaped them that I was a resident of the Hotel, clearly stopping the night and already handed over £131.00 in cash. The response, "company policy"!!
These words echoed throughout our stay.
I had to hand over a card to enable our dinner order to proceed.
Waking next morning after what only can be described as the worst night’s sleep we discovered that our king size 'zip and link' two single beds had a good and a bad mattress, mine nearest the door and bathroom had clearly not stood the test of time as had a most uncomfortable dip just to the left of centre.
Jumping into the shower, plenty of hot water and a well used bar of soap left by the previous occupant., see photo!
Next morning the polite but powerless duty manager offered 20% off the bill, I enquired after the general manager to be told it was his day off. On the busiest check out of the week? I paid a further £103.00 , Just over £234.00 in total with no breakfasts.
Having left the duty manager in no doubt as to my level of dissatisfaction we checked out and took the kids to McDonalds for breakfast.
I delayed posting this account to enable the General Manager to respond to my concerns, no response received.
The good stuff, restaurant staff fantastic, food quality pretty good , bar staff warm and engaging.
In conclusion- 'Company policy' needs urgent review.
- Official Description (provided by the hotel):
- Macdonald Ansty Hall is a grade II listed Georgian mansion dating back to 1678 and set in 8 acres of grounds in the rolling Warwickshire countryside. 62 bedrooms, restaurant, meetings and conferences for up to 140 delegates, corporate activities, weddings, family events, banquets, festive events. ... more less
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- Also Known As:
- Macdonald Ansty Hall Coventry
- Macdonald Ansty Hall Hotel Coventry