I booked this place through another online booking site four week s before my visit to Coventry for a sporting event with my two daughters. Within two hours of booking my card had been cloned - full marks to First Direct who were on the ball, declined all the attempted charges by a company in India, cancelled the card and issued me a new one.
I spoke to the hotel once I had a new card and gave them the benefit of the doubt (big mistake!) - I explained what had happened and they agreed that I could pay on arrival. The day before arrival they then called me to say that the card used for the booking had been declined - I explained once again and the young man who called (who interestingly spoke with an Indian accent??) also said I could pay on arrival.
At around 4:30pm on the day of arrival (just as we were leaving the venue in Coventry to check in), the called me to say that there had been a mistake and they were now overbooked so we couldn't stay there. I asked what I and my two teenage daughters were supposed to do and they agreed to call round and see if they could find us somewhere else. They then called back to say that our best option was to go to the Days Hotel elsewhere in town at a cost of £110!!!
I eventually got a room at the Premier Inn near the venue which apart from the exorbitant walk-in cost of £115, guaranteed a good night's sleep and friendly helpful staff (which they were - the staff were shocked to hear what had happened and bent over backwards to help us).
NEVER STAY AT THIS HOTEL if you value your credit card (from other reviews I guess I'm not the only victim) OR if you actually want somewhere to stay.
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- Also Known As:
- Hylands Hotel Coventry