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“Not a great hotel”

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Premiere Classe Coventry Hotel
Ranked #32 of 39 Hotels in Coventry
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Not a great hotel”
Reviewed 18 August 2013

I had to work in coventry for the week the reception area/restaurant area is the best part its clean and modern however I was a bit taken a back when I got to the room. I understand for a budget hotel you don't get much in decor but green carpets with white and peach walls with bad paint job isn't a great start. There were marks on the carpet and a lollipop stuck to the floor. The chair was broken, no soaps in bathroom. Above the bath the ceiling and walls had black mould and the tiles were covered with a yellow scum. Not nice at all! I went to reception to ask about the shutter and was told well you either get shutter or curtains. Your shutter is broke so you have curtains rather than fix them??? Which by the way they were all torn. Then I was told mine was one of the best rooms so thought it was pointless complaining about the rest of it. The room wasn't cleaned the whole week I was there. I had to request fresh towels. I was the only girl there at one point surround by work men which I wouldn't suggest and was woken up most nights. One morning I thought id try a cooked breakfast which they managed to make in the time I made a tea which will give you some idea of the quality. Not a nice place at all Maybe if your on a stag/ hen do otherwise avoid!!! Oh I think that lollipop might still be there though!!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank louloubug88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager_coventry, General Manager at Premiere Classe Coventry Hotel, responded to this review, 11 November 2013
Thank you for your taking the time to post your review.

Thank you for your feedback and please be reassured that we take these feedback and these issues have been addressed with the head of department. We are always looking to improve our guest experiences and your feedback has been useful.

If we can welcome you back to our hotel in the future please do contact us directly coventry@premiereclasse.com for the best available deals.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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175 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Norwich, United Kingdom
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 July 2013

I was looking for a budget hotel and found one. I was curious to see what you got for a shade over £30 and, to be honest, I got what I paid for. Everything worked in the room. The access from outside was unexpected and, because it was hot, it was stuffy. The cooked breakfast at £3.90 was good value, even if it was cold. All in all, it was value for money but I'm not sure I would use it if I wasn't on my own.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank William B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager_coventry, General Manager at Premiere Classe Coventry Hotel, responded to this review, 11 November 2013
Thank you for your taking the time to post your review.

Thank you for your feedback and please be reassured that we take these feedback and these issues have been addressed with the head of department. We are always looking to improve our guest experiences and your feedback has been useful.

If we can welcome you back to our hotel in the future please do contact us directly coventry@premiereclasse.com for the best available deals.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Medway
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 July 2013

We stayed there for one night. I am on a Gluten Free diet and they went to lots of trouble to ensure that I had a good breakfast. I was really impressed.
Although the place looked a little tatty and the carpet was a little marked, the rest of the room/bathroom was spotless and comfortable.
I wish them all the very best for the future.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lifetothefull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager_coventry, General Manager at Premiere Classe Coventry Hotel, responded to this review, 11 November 2013
Thank you for your positive review. We are pleased you enjoyed your stay.

Thank you for your feedback on our guest amenities. We are always looking to improve our guest experiences and your feedback has been useful.

If we can welcome you back to our hotel in the future please do contact us directly coventry@premiereclasse.com for the best available deals.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 June 2013

this is the most run down disgrace of an hotel i have never stayed in! we was put in this hotel as a last minute deal. and even for the price is too dear for the deal you get when attending this hotel. firstly you are greeted by caravans and stray dogs running around the place, the reception area is possiby the cleanest part of the hotel, do not be fooled by this. the rooms are unsafe - my door did not even need the plastic key card to get in, you could open from outside - so unsafe. my friends room had ants in the bath and the desk, another had a black damp roof in the bath and the room smelt of wee. instead of curtains you have shutters (shop shutters that you have to put down yourself) maybe if your unlucky like our group you will get windows that dont even lock! the bedcovers had dirty marks like these had not been washed for weeks. we stayed all of 5 mins before traveling 100 miles back home ! I would never recommend this hotel to anyone!!! the hotel and rooms are disgusting.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Emmaa_21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager_coventry, General Manager at Premiere Classe Coventry Hotel, responded to this review, 11 November 2013
Thank you for your taking the time to post your review.

Thank you for your feedback and please be reassured that we take these feedback and these issues have been addressed with the head of department. We are always looking to improve our guest experiences and your feedback has been useful.

If we can welcome you back to our hotel in the future please do contact us directly coventry@premiereclasse.com for the best available deals.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
hull
Level Contributor
50 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 17 June 2013

I stayed here for 7 months, yes that long!! Had a contracting Job nearby and this place was ideal, at different stages I had between 3 to 8 rooms ( up to 15 people at one stage) and they always took care of us. Ok the rooms are tired but you cannot get anything like it for the price, premier inn is about 30 quid a night dearer. And if you've come to see a show or something then I suggest you stump up and stay there, but for contractors this is as good as it gets for the money

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bigneilo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager_coventry, General Manager at Premiere Classe Coventry Hotel, responded to this review, 11 November 2013
Thank you for taking the time to write your review following your recent stay. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, United Kingdom
Level Contributor
145 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 11 June 2013

Stayed on business in June 2013. It's located next to a McD on the outskirts of the City. Paid £39 plus a very reasonable £3.90 for a perfectly acceptable breakfast.
Hotel rooms are tired but sheets and bathrooms are clean. they do the best with what they have! It's a bit like driving a serviceable Ford Sierra from the 1980's. It all works but it can never be as nice as a new Mondeo.

As long as you expect run down (but clean) and you know that if pay £39, it isn't going to be the Hilton just around the corner which charges at least that much for breakfast, internet and parking.

No worse that a tired Travelodge but no-where near as good as a new Premier inn.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Guroo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager_coventry, General Manager at Premiere Classe Coventry Hotel, responded to this review, 11 November 2013
Thank you for your taking the time to post your review.

Thank you for your feedback and please be reassured that we take these feedback and these issues have been addressed with the head of department. We are always looking to improve our guest experiences and your feedback has been useful.

If we can welcome you back to our hotel in the future please do contact us directly coventry@premiereclasse.com for the best available deals.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 17 May 2013

Room was freezing, dark & dismal, heating appalling. There was a very wet large patch of carpet near the wardrobe that left my feet soaked as I didn't expect that! Cleanliness left a lot to he desired, door was very insecure. I left before the evening was over, disgraceful place.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LDU1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager_coventry, General Manager at Premiere Classe Coventry Hotel, responded to this review, 11 November 2013
Thank you for your taking the time to post your review.

Thank you for your feedback and please be reassured that we take these feedback and these issues have been addressed with the head of department. We are always looking to improve our guest experiences and your feedback has been useful.

If we can welcome you back to our hotel in the future please do contact us directly coventry@premiereclasse.com for the best available deals.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premiere Classe Coventry Hotel

Property: Premiere Classe Coventry Hotel
Address: 4 Wigston Road | Walsgrave On Sowe, Coventry CV2 2SD, England
Region: United Kingdom > England > West Midlands > Coventry
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #32 of 39 Hotels in Coventry
Price Range (Based on Average Rates): £
Hotel Class:2 star — Premiere Classe Coventry Hotel 2*
Number of rooms: 47
Official Description (provided by the hotel):
Situated on the outskirts of Coventry City Centre and within walking distance of the nearby shopping centre and entertainment complex, we are also ideally situated for the Ricoh Arena, home of Coventry City Football Club. Your Première Classe Coventry Hotel is located just 10 miles from The National Exhibition Centre and within easy reach of Coventry and Birmingham International Airports. The Hotel is just 1 mile from J2 of the M6, and is close to all major routes into Coventry, Rugby, Leceister and Warwick. Première Classe Hotel Coventry offers an ideal location for leisure and business quests. ... more   less 
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Also Known As:
Campanile Hotel Coventry

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