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“Worst hotel & breakfest”

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Premiere Classe Coventry Hotel
Ranked #32 of 39 Hotels in Coventry
Nottingham, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Worst hotel & breakfest”
1 of 5 bubbles Reviewed 20 November 2013

Now I new for the price I wasn't expecting much. But I have to say its the worst hotel I've ever been, and recommend you choose a different hotel.
me and a work colleague were attending a training course in the area.
Arrival was fine, we were greeted nicely and the receptionist was pleasant.
I got to my room, the kettle in there was dirty and had a lovely dead fly in it. The room was dusty, the bathroom looked like it needed a good clean and the grouting replacing. The general cleanliness could of been better. it may be a budget hotel but surely a clean room is basic standard?
How ever I did find the beds were nice, and I had a good sleep. the next morning I had booked the breakfast for our stay, while booking it said cooked and on the back of the room door it also said cooked breakfast, and wasn't expecting a 20 min wait for a plate with just a single sausage and one hash brown! for a breakfast less than £5 and no detailed information what can u expect. More information would of been nice so if I would of know I wouldn't have booked. However when paying I informed the receptionist and it was taken off the bill, but was told that "its a new thing" and that all staff haven't been trained yet, Surely you should train your staff before rolling out a new product/service?

I also Have no email conformation after booking and I would expect to at least be given a Reference booking number via email or phone once you've left the hotel website. As a company we required a VAT receipt, and finding it very difficult to obtain one.

Overall, sorry I don't recommend this hotel, seems to be missing basic standards than Should really should expect.

Room Tip: Don't book here
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lasershape
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager_coventry, Manager at Premiere Classe Coventry Hotel, responded to this review, 21 May 2014
Dear Valued Guest,

Thank you for taking the time to provide us with your feedback. At the Premiere Classe Hotel Coventry we are continuously striving to improve in all aspects and your feedback is important to us.

The housekeeping team's training have been reviewed and the issues that you raised about the room's cleanliness have been addressed.

We offer a continental buffet with scrambled eggs, sausages, baked beans and hash brown. I am sorry to hear that on this occasion our breakfast did not meet your expectations.

We hope to have the chance to welcome you back to our hotel again, to provide you with a stay that meets all your expectations. Please contact a member of our friendly team 02476 622 311 to book your next stay with us personally.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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169 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Coventry, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 17 November 2013

Nothing explicitly negative, definitely nothing to brag about though. I would consider another stay but for no other reason than a stopover, definitely more of a cheap one last resort.

An interesting clientèle seemed to be attracted.

Lighting and atmosphere in general felt very dim.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellerCV6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager_coventry, Manager at Premiere Classe Coventry Hotel, responded to this review, 21 May 2014
Dear Valued Guest,

Thank you for taking the time to provide us with your feedback. At the Premiere Classe Hotel Coventry we are continuously striving to improve in all aspects and your feedback is important to us.

Your comments have been taken on board and the outside lighting have been changed with brighter ones.

We hope to have the chance to welcome you back to our hotel again, to provide you with a stay that meets all your expectations. Please contact a member of our friendly team on 02476 622 311 to book your next stay with us personally.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carlisle, United Kingdom
Level Contributor
103 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 bubbles Reviewed 8 November 2013

This is a motel not a hotel. The rooms are in a block away from the reception. Not much to say about this place, the rooms are very small and as basic as you can get. But, they are clean, warm and have tv, tea and coffee and free wifi. Its cheap and cheerful and ok for one or two nights.
We would stay here again but would check out the prices at The Premier Inns in case they have deals on.
The location is excellent here, two minutes off M6 junction 2. Asda, Tesco MUCK Donalds, Burger King, restaurants, cinema, bowling and even bingo are all within walking distance so you wont be shorts of things to do or places to eat.
Two nights cost us £70.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlabamaRon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager_coventry, General Manager at Premiere Classe Coventry Hotel, responded to this review, 11 November 2013
Thank you for your positive review. We are pleased you enjoyed your stay.

Thank you for your feedback on our guest amenities. We are always looking to improve our guest experiences and your feedback has been useful.

If we can welcome you back to our hotel in the future please do contact us directly coventry@premiereclasse.com for the best available deals.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lockerbie, United Kingdom
1 review
4 of 5 bubbles Reviewed 30 September 2013

After reading some of the reviews i wondered what i was coming to, But plesantly surprised, Rooms basic but clean, Staff were so friendly and couldnt do enough for you! Very enjoyable stay and would definatly return if ever in Coventry again

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager_coventry, General Manager at Premiere Classe Coventry Hotel, responded to this review, 11 November 2013
Thank you for your positive review. We are pleased you enjoyed your stay.

Thank you for your feedback on our guest amenities. We are always looking to improve our guest experiences and your feedback has been useful.

If we can welcome you back to our hotel in the future please do contact us directly coventry@premiereclasse.com for the best available deals.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pembrokeshire, United Kingdom
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 23 September 2013

after reading a few reviews about the hotel and about the local area i was a bit worried, but the room was plenty big enough for me and my partner, it was clean, bathroom was clean, close to shops and a pub. the bad bits were minor, only one plug socket, only 1 tea bag, and the window shuters (like on the outside of a closed shop) was a bit wierd. breakfast, we sat there for 45mins and still nothing exept tepid milk and a few corn flakes. we had to leave and the man who was cooking/doing checkins was very appologetic, but still tried to charge us for 2 all you can eat breakfasts when all we had was a very very small apple juice and a very very week coffee. so avoid breakfast!! i would stay again though. i had a great nights sleep :)

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank xtoexragx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager_coventry, General Manager at Premiere Classe Coventry Hotel, responded to this review, 11 November 2013
Thank you for your positive review. We are pleased you enjoyed your stay.

Thank you for your feedback on our guest amenities. We are always looking to improve our guest experiences and your feedback has been useful.

If we can welcome you back to our hotel in the future please do contact us directly coventry@premiereclasse.com for the best available deals.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed 17 September 2013

It's probably more of a motel lodge than a hotel, it's cheap & well positioned but is never going to be mistaken for the Ritz.
It's handy for the UHCW hospital with the no.s 1 & 703 stopping right outside plus a McDonald's next door (this is either a good or bad thing depending on you). It is split in two with the main reception, bar and cafe area in one building & rooms in a separate two storey building. I quite liked my room 7. True, there was a little black damp in one corner above the bath, but the bed was large and comfortable, the TV was fine, the shower was perfectly reasonable and there was a kettle with accompanying milk and tea/coffee. The wardrobe had hangers, the towels were clean and the curtains shut out the light. I would have liked a socket nearer the bed and there were the odd contractor knocking about outside on their phones but for me, it's cheap and we'll located, reasonable rooms and helpful staff. Just don't expect the Ritz.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank insectseige
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager_coventry, General Manager at Premiere Classe Coventry Hotel, responded to this review, 11 November 2013
Thank you for your taking the time to post your review.

Thank you for your feedback and please be reassured that we take these feedback and these issues have been addressed with the head of department. We are always looking to improve our guest experiences and your feedback has been useful.

If we can welcome you back to our hotel in the future please do contact us directly coventry@premiereclasse.com for the best available deals.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
duns
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 9 September 2013

My wife and i stayed here for four nights from 5-9 sept 2013 and having booked and paid i read reviews which filled me with dread. I phoned hotel and spoke to the manager who assured me that it wasnt as bad as some of the reviews made out. We booked in at reception to be met with a friendly receptionist. Upon opening the room we were pleasantly surprised to find a good room which, Although small was clean and comfortable with a good clean bed. The bathroom was clean with a good shower and bath in it (the comment by louloubug88 about the yellow scum was funny as it was part of the tile pattern and not a sign on poor housekeeping.) The room was done every day by housekeeping with clean towels giving every day. Breakfast was decent with choice of cereals and fruit juice, toast, croissants and a cooked breakfast which was served HOT everytime. Overall we paid £142 for four nights B&B which was great value compared to the likes of Travelodge. We will certinly stay here again if back down this way.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank andysdogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager_coventry, General Manager at Premiere Classe Coventry Hotel, responded to this review, 11 November 2013
Thank you for your positive review. We are pleased you enjoyed your stay.

Thank you for your feedback on our guest amenities. We are always looking to improve our guest experiences and your feedback has been useful.

If we can welcome you back to our hotel in the future please do contact us directly coventry@premiereclasse.com for the best available deals.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premiere Classe Coventry Hotel

Property: Premiere Classe Coventry Hotel
Address: 4 Wigston Road | Walsgrave On Sowe, Coventry CV2 2SD, England
Region: United Kingdom > England > West Midlands > Coventry
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #32 of 39 Hotels in Coventry
Price Range (Based on Average Rates): £
Hotel Class:2 star — Premiere Classe Coventry Hotel 2*
Number of rooms: 47
Official Description (provided by the hotel):
Situated on the outskirts of Coventry City Centre and within walking distance of the nearby shopping centre and entertainment complex, we are also ideally situated for the Ricoh Arena, home of Coventry City Football Club. Your Première Classe Coventry Hotel is located just 10 miles from The National Exhibition Centre and within easy reach of Coventry and Birmingham International Airports. The Hotel is just 1 mile from J2 of the M6, and is close to all major routes into Coventry, Rugby, Leceister and Warwick. Première Classe Hotel Coventry offers an ideal location for leisure and business quests. ... more   less 
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Also Known As:
Campanile Hotel Coventry

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