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“Coventry Hell Hotel”

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Coventry Hill Hotel
Ranked #37 of 39 Hotels in Coventry
Reviewed 4 June 2014

National Holiday trip to the Cotswolds (Warwick Castle) stayed 3 nights ...Started off from the northwest .Two Drivers Bernard and Peter ... very pleasant drivers apart from peters jokes;-o haha ..went to Stratford upon avon on the way down which was good...arrived at hotel ..well what a ugly hotel ..booked in no problem .. staff very pleasant ... only two lifts ..wasnt a problem didnt mind waiting...evening meal buffet style. boring starters some kind of watered down soup and tuna mayo with salad (boring) and i also had a frozen plaice :( .. dont seem to be a restaurant manager . staff dont keep a eye on stocking up on food also plates seen loads of guests asking.. room ok ..clean and tidy we were on floor 5 facing the A45 Birmingham road ..very noisy ..best part of the trip was actually not being at the hotel.. didnt expect a 5* what we paid however the hotel failed on customer service.. My Rating for this Hotel.. 4/10 .. National Holiday Drivers 8/10 Value 8/10 Staff 7/10 cleanliness 7/10 would i go back to the Coventry Hill Hotel its a big No from me.. National Holidays i go regular on your trips however you really do need to sort these Britania Hotels out.

Room Tip: avoid rooms facing the A45 very noisy
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  • Stayed: May 2014, travelled as a couple
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2  Thank linda446
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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686 - 692 of 1,246 reviews

Reviewed 29 May 2014

For one night only was OK but the bathroom was tired, with broken shelf tiles and the handle to get out of the bath had lost some of it's metal coating. The beds were comfortable and being on the 8th floor, if I remember rightly it was quiet for the night.

  • Stayed: May 2014, travelled on business
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3  Thank Michael A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2014

Very cheap. What meals we had where OK. except one evening they ran out of food and residents had to wait another 30 minutes for dinner. This meant them eating at about 2030hrs at night. Often had to wait at breakfast for plates, but the selection of food was good and the fried eggs coudn't be faulted.
We ate out on two evenings at the Harvester Pub nearbye. The meals there where excellent.

The rooms are basic but ours was clean although other guests had complained. No heating in the bathroom.

The beds where firm and this we both enjoyed.

I looked out of the window one morning and thought it was foggy but on closer inspection the windows needed cleaning.

Lack of shower gel and soap.

But for the price I cannot complain.

  • Stayed: May 2014, travelled as a couple
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1  Thank mwbcats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

Went with National Holidays to Cambridge/Broadway, from Sun-Wed. Now, this incl. over Bank Hols, so NO STAFF could be seen at all. Sunday eve, they ran out of food, by 7:45pm. Some people had to wait a further 15 mins to get something. B.H Mon. ran out of fried eggs and toast for breakfast. Tues wasn't too bad. NO entertainment for each evening, only on a Monday, Wed & Fri. All i can say is, DON'T GO over a Bank Holiday, or a weekend. Poor Customer Service. The food needs to be better, whether Quality Hotels are cheap or not. Surely they have standards to keep up. Will NOT be staying in that hotel again. Will book elsewhere, and with a different touring company, rather than National Holidays......Sorry. PS: Bins at the back of the hotel, could be screened off, instead of being overflowing with rubbish and old matteressess. It will just welcome rats.

Room Tip: It's ok, if you want to stop off, for 1 night or 2.
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  • Stayed: May 2014, travelled with family
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2  Thank Jo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

I have just returned from staying at this hotel with National Holidays. I have to say it was not the best experience. The rooms were quite nice and clean with daily room service and clean towels but it was the meal times that were just chaotic ! I have stayed here before on another holiday but it was nothing like this. They ran out of some of the food on the night we arrived and we had to keep asking for things that had run out like milk, bread , plates. I t just seemed like no one knew what they were doing, there was no guidance from management the guests just had to look after themselves. Everything was so disorganised and that is down to poor management. It is about time National Holidays took a good look at this hotel because they are taking people there and guests are just not getting a fair deal. Myself and my family would never stay there again. I don't expect 5 star treatment for the price we paid but I do expect to be able to get the food that is on the menu and not be told they have run out and it shouldn't be up to the guests to have to keep telling the staff that things had run out, they should have been on hand to see for themselves. Just really poor service and they need to shape up.

  • Stayed: May 2014, travelled with family
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3  Thank Mrs Anne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

By the title you can guess the hotel was better than anticipated due to reading reviews. Do not get me wrong when we arrived I could not believe the look of the outside. It looks as though it needs to be pulled down. However I was surprised when entering the reception. All communal areas were clean and our room was spotless. We were on the third floor. We carried out the "four in a bed" inspection and it almost passed but for the bathroom. The bathrooms , although clean and the towels changed everyday, could do with updating and so could the windows. The hotel food was average. We were on a three night stay touring the Cotswolds . Overall a good holiday.

Room Tip: We stayed on the third floor.
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  • Stayed: May 2014, travelled with friends
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3  Thank granka565
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2014

my wife and i stayed at this hotel for a weekend back in march,the room was dirty,blood on the carpet ,and on returning home,a few weeks later found out i had scabies,it destroys you ,i ended up at an A&E dept at 2 in the morning because i couldnt sleep,the hotel are denying this but we have not been anywhere else,so take care if you stay here

  • Stayed: March 2014, travelled as a couple
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5  Thank lesley_burby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Coventry Hill Hotel

Address: Birmingham Road Rye Hill | Allesley, Coventry CV5 9QE, England
Region: United Kingdom > England > West Midlands > Coventry
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #37 of 39 Hotels in Coventry
Price Range: £28 - £64 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Coventry Hill Hotel 3*
Number of rooms: 192
Official Description (provided by the hotel):
The Britannia Coventry Hill Hotel is a modern hotel offering a spacious reception area, fantastic restaurant and comfortable rooms. It is situated close to the A45, which connects Coventry and Birmingham and is located just 9 miles from Birmingham Airport. If you are looking for Coventry Hotels close to the airport, this is the perfect choice. ... more   less 
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