I am writing today to express my total disappointment with our stay at this hotel. Having travelled all over both the UK and Europe staying in many hotels, I have to say this is the most disorganised, ill run hotel that we have ever come across! Untrained, ill informed and most unhelpful staff, the only staff we came across with any idea of running a hotel was Lisa & Graham – all I can say about these two people are that if you didn’t have them your hotel would fall apart very quickly, they are a credit!
Being my parent’s 50th Golden Anniversary I decided to arrange a surprise weekend for them with 8 other members of our family. We arrived on Friday 12th February and the following morning arranged for us all to meet for breakfast at 9.30am (breakfast being served until 10.30am). When we arrived in the restaurant my brother asked for the 10 of us to breakfast together – the room was half empty with most tables made up but he was told this wasn’t possible as the tables had been laid up for dinner! My parents being disabled had sat down at a table for four (as we were not permitted to sit together) and the waitress shouted at them “you can’t sit there – it is already laid up for dinner!” why I ask? And how dare the waitress speak to my parents with such an abrupt manner! Once seated all in different areas of the restaurant we were not told how you serve, where anything was available etc, so we made our own way only to find that there was no milk to be had on the cereal table, no juice in the dispensers and breakfast plates were 8” side plates (perhaps they afraid we would have too much food?) the toast was cold & untoasted and to add insult to injury there was no fresh tea, coffee or milk on the drinks table, when I asked for tea the waitress huffed and puffed only to reply “it’s on the table!” Totally dismayed with such a disastrous meal we left the restaurant.
Having previously booked a table for 10 on Saturday night we were seriously thinking of cancelling but thought as it was a cavery meal (and St. Valentines) they would pull out all the stops (especially since the tables were laid up by 9.30am!) We arrived at 7.30pm for our meal, seated in a freezing cold conservatory (when the restaurant was almost empty – about 6 other tables were occupied) When we asked the waitress to turn off the air conditioning we were told that it wasn’t on it was in fact an air vent which went directly outside (it was -3° outside!) my guests were freezing! The waitress came back and was asked to bring a wine list, being 10 members we would have ordered at least 5 bottles of wine together with beer, liqueurs and brandy but we were told by the waitress you have to go and get your own! I have never ever been in a restaurant where we were told such a bazaar thing! She said “starters – melon or soup?” When we were working out how many soups & how many melon (it was not rocket science – there were 10 guests & two choices?) she rudely said “NO only one at a time!” thinking she meant she was going to go around the table one at a time taking the order we had a shock when after getting the first two orders she went away to get these, after doing this five times the last two were eating their meal after the first two had finished (they obviously couldn’t wait as the room was so cold and the soup was served in cold dishes it was going rapidly cold) We all took the funny side saying that it was exactly like ‘Fawlty Towers – including Manuel!’
Main meal was work’s canteen style – just mediocre. I really can’t say it was nice at all, most guests just picked at it. So here comes desert – we had a choice of Chocolate gateaux or Strawberry gateaux, having three diabetics at the table we asked if it was possible to have a cheese board but was told the kitchen didn’t have any cheese! I have never heard of such a thing – even every domestic kitchen would have some cheese in the fridge! Coffee & tea arrived, not served but in self service jugs, again just like a work’s canteen - I couldn’t drink my tea as it had been made in a coffee jug and tasted of a mixture of tea & coffee! Totally dismayed we asked to speak to the duty manager only to find that another table had already requested his presence, I must admit I did feel sorry for him, it was coming from all directions.
Leaving the restaurant we went to the bar only to find it was freezing in there – my parents had to go up to their room to get a coat, this just about finished our night off, my party started to split up by 10.30 as everyone was so cold.
So you could say 'Never Again!'
- Official Description (provided by the hotel):
- Right in the heart of the City, the Britannia Coventry Hotel adjoins the famous Coventry Cathedral, a tourist favourite. Formerly a DeVere Hotel, located right in the heart of Coventry city centre with department stores and designer shops close by making this a fantastic choice out of all the hotels in Coventry to base your short stay break from. ... more less
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- Also Known As:
- Coventry Britannia Hotel