Me, the other half and a friend came for the first time the other night, after saying we would like to try it for ages. WE can only say we were massively disappointed, and shocked at the state off the food that came out. It didn't even seem that busy of a evening.
Let's start with the starters. After waiting awhile to order, we order nachos to share, and BBq ribs. The nachos tasted nice, but getting to end they were actually stuck to the plate. The ribs were for a friend who states they tasted nice but to me they looked really chewy.
We were then left with dirty, empty plates for at least 20 minutes before they were cleared.
Then we got to mains. The lads had a mixed grill each, 1 steak blue, the other medium with no black pudding, and I had a steak. On the menu it states that you could have a choice of potato, this was not given to us.
When we then got the meals, the steak which I had was ok at best, I requested medium to well but it was more to well done, this steak was really chewy to the point I struggled to cut the steak with a steak knife. I also had peas on my plate, which had some white stuff, definitely wasn't butter, but just ignored it and left them. When my half eaten plate was taken away I asked what it was to be told that it was the starch of the peas as they boiled over.
The two mixed grills were the worrying meals. Both of these mixed grills had fried eggs on which were raw. The steaks were mixed up, so when the one who asked for blue sent his back. Got his new "blue" steak which was unbelievably undercooked, this steak must of only been on the hot plate for 5 Seconds as it was still cold, complained again and all the did was put the same steak back onto the grill. They recooked the blue steak to the medium that was requested.
One of the plates had new potato's on, which were described as tasting like they had been cooked numerous times.
Unfortunately while they were recooking all the pieces that had been very badly undercooked. The rest of the food was just left on the side to get cold, so by the time the rest of the food was finally cooked to a standard that is edible without getting ill, the rest was stone cold.
Unfortunately the lads refused to eat their dinner. When the waitress' came over to take the plates away there was no apology for the state of the food. We then sat around for at least 40 minutes before anybody even dared to give us eye contact let alone come over with a bill, when the bill was finally given to us we were told that the mixed grills had been taken off the bill. Again with no apology given for the terrible food.
To me if somebody has a complaint you do your best to make sure that they are seen to with every need and you make sure you can do nothing more for them.
Unfortunately this wasn't the case, instead of trying to resolve the issues we had they ignored us and went to every other costumer and avoided us as much as possible.
So to me I advise that no matter how much it sounds like a good place to go or how eager you are to try this place, avoid it as much as possible! For the sake of your health because if it hadn't been for the fact we spotted these issues early we would have been really ill. The "chef" that was on duty that night needs looking into as much as possible because no "chef" would ever put food out that was in the state the food we received+).
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