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“Okay Hotel - Staff questionable” 3 of 5 bubbles
Review of Holiday Inn - Coventry M6, Junction 2

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Holiday Inn - Coventry M6, Junction 2
Ranked #7 of 39 Hotels in Coventry
Certificate of Excellence
Leicestershire, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Okay Hotel - Staff questionable”
3 of 5 bubbles Reviewed 6 August 2014

Stayed here over night for a wedding
The hotel looks nice for the price
Food was lovely and the bar was average price

However the staff (which really does define a hotel stay) were probably the worst hotel staff i have en-counted
The waiters serving the meal for the wedding were fantastic but the rest of the staff were questionable

The bar man on shift seemed more interested than looking on his phone than serving the crowded bar
even the bar manager didn't seem interested in helping when the bar was heaving

the cleaners were just plain rude, they passed us in a corridor barged us with a trolley and not even a 'sorry, or excuse me' was issued (Not to mention one person we were stopping with had items go 'missing' after they had serviced the room.

Would probably stop again if i had to but i would personally avoid due to the staff.

  • Stayed June 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank JMercer92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darren C, General Manager at Holiday Inn - Coventry M6, Junction 2, responded to this review, 11 August 2014
Dear JMercer92,

Thank you for taking the time to review our hotel. I am extremely disappointed that your time with us was not as we would have expected it to be. I would be very interested to know who the team members were so I can address the issues myself. We pride ourselves on delivering a great guest experience and I am shocked to hear that this has not been delivered in your case and would like to address those issues.
If you could contact me at the hotel so we can discuss this further that would be very appreciated.

Once again please accept my personnal apologies to you.

Yours Sincerely
Darren Cooke General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (116)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
Kingston-upon-Hull, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 3 August 2014

just stayed at holiday inn with national holidays, really nice and clean hotel, food beautiful, would stay again , breakfast as much as you want with great selection, bar priced as you would expect, but good value and great place to stay , thankyou

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank johnbrewitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darren C, General Manager at Holiday Inn - Coventry M6, Junction 2, responded to this review, 11 August 2014
Dear johnbrewitt,

Thank you for taking the time to review our hotel. I am very pleased that your stay with us was an enjoyable one. I will pass on your kind comments to those departments as our team always enjoy hearing from satisfied guests.

We do hope to serve you again in the future.

Yours Sincerely
Darren Cooke General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
bowler201082
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 29 July 2014

Use the hotel occasionally for meetings, stayed last night ant a typically excellent experience. Nothing seems to be too much for the staff to keep guests happy. Warm friendly welcome followed by attentive service throughout your stay. Really good holiday inn, thank you.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bowler201082
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darren C, General Manager at Holiday Inn - Coventry M6, Junction 2, responded to this review, 31 July 2014
Dear bowler201082,

Thank you for your kind review. We are pleased that you found us exceed your expectations. We do pride ourselves on delivering the best guest experience to all our guests and thank you for your kind words.

We hope to serve you again soon in the future.

Yours Sincerely
Darren Cooke General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coventry, United Kingdom
1 review
5 of 5 bubbles Reviewed 28 July 2014

I needed somewhere easy to find, safe parking, comfortable, professional which provided great coffee and service for informal staff meetings. This ticked all the boxes. Julie and Saurabh are a credit to establishment and help make all my meetings hassle free. I can't praise either staff member highly enough.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Service
Helpful?
Thank Karen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darren C, General Manager at Holiday Inn - Coventry M6, Junction 2, responded to this review, 31 July 2014
Dear Karen F,

Thank you for reviewing our hotel. We are pleased that you found it to be all you expected and more. Our staff do pride themselves on delivering the best customer service and this has shone through with your interaction of Julie and Saurabh.

We look forward to seeing more of you.


Yours Sincerely
Darren Cooke General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Caistor UK
Level Contributor
54 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 27 July 2014

We booked a few months ago as we were attending a wedding on the Friday. We were warmly welcomed at reception, encouraged to join the regards scheme to qualify for free WiFi (we stayed at HI Nottingham earlier this year but were not told about it!) and then went to our room. It was spotlessly clean, comfortable and well equipped. The hotel is situated close to the M6 but set in extensive grounds with a children's play area, picnic tables, a Spa centre and lots of green space. We were in London last weekend and stayed at a rival chain and, whilst comfortable, was a tad stingy with the little touches. Breakfast was excellent with a wide choice and plenty to encourage small members of our '3room ' party. The air con was efficient and very welcome as temperatures were over 22 at night. Waiting staff were happy to push tables together to accommodate us. We would not hesitate to stay again. Thank you for a very pleasant stay.

Room Tip: Our party had rooms on all three floors,all were fine.
See more room tips
  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank CASTORIANS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darren C, General Manager at Holiday Inn - Coventry M6, Junction 2, responded to this review, 28 July 2014
Dear Castorians,

We are so pleased that you enjoyed your stay with us and hope that the wedding was a success, and thank you for taking the time to write about your experience. We do pride ourselves on our hotel and are very pleased to here that your guest experience was an enjoyable one. I will be sure to pass on your wonderful comments to the team.

We hope to see you again in the future.

Yours Sincerely
Darren Cooke General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Banbury, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 27 July 2014

We have stayed here many times over the years and always ask for a room on the "bunny side" as it is usually quieter. We had a lovely room, the check in staff was very helpful and gave us a free upgrade. It was quiet, cool and dark, the best sleep I've had for weeks. The staff are always very good, my only criticism is the food. The restaurant and bar menu used to be very good, but now the menu is mainly spicy and full of meat dishes. As I do not eat meat and don't like spicy food I had to resort to a cheese sandwich, which although nice was not really what I wanted. Please put omelettes back on the menu!
We will be back soon.

Room Tip: Ask for a room at the back, or over the rear car park.
See more room tips
  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank L M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darren C, General Manager at Holiday Inn - Coventry M6, Junction 2, responded to this review, 28 July 2014
Dear L M,

Thank you for taking the time to write about your experience with us at the Holiday Inn Coventry. We do take all our guest comment on board and I will be sure to discuss the menu options with the chef. I am pleased that you enjoyed your stay and that we could accommodate your needs regarding your room.

Thank you for staying with us and we do hope that we see you again soon.

Yours Sincerely
Darren Cooke General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 23 July 2014 via mobile

Well what a nice change to have a business meeting with very welcoming service Julie is a excellent waitress who has a very good manner and way with all customers from the very first time I had a meeting in the hotel she has always had a smiling face. Julie keep up the good work

Stayed July 2014
Helpful?
Thank Terry J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darren C, General Manager at Holiday Inn - Coventry M6, Junction 2, responded to this review, 28 July 2014
Dear Terry J,

Thank you for taking the time to comment on your experience in our bar/lounge. Julie is an asset to the hotel with her welcoming smile and sense of humour she does make people smile. We hope you continue to have your meetings here at the hotel and Julie will always be on hand with a welcoming smile.

Yours Sincerely
Darren Cooke General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn - Coventry M6, Junction 2

Property: Holiday Inn - Coventry M6, Junction 2
Address: Hinckley Road, Coventry CV2 2HP, England
Phone Number:
Region: United Kingdom > England > West Midlands > Coventry
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Coventry
#10 Family Hotel in Coventry
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn - Coventry M6, Junction 2 3*
Number of rooms: 158
Official Description (provided by the hotel):
Located in the heart of England the Holiday Inn Coventry M6 J2 is a spacious purpose built hotel with air conditioning and high speed internet access. The hotel is situated on the outskirts of the historic city of Coventry. It enjoys a prime location benefiting from the motorway networks of the M6, the M1 and the M69. The Holiday Inn Coventry is only a 15 minute drive from Birmingham Airport and also a 15 minute drive from the Birmingham National Exhibition Centre (NEC). Coventry City Football Club's stadium, the Ricoh Arena, is just an 8 minute drive. They have hosted concerts like Oasis and Take That, the Rugby EDF Energy Cup Semi-Finals and the Midlands Motor Show. Also located beneath the arena is the 36m Isle of Capri Casino offering gaming and entertainment. The hotel is a perfect base for exploring Coventry and Warwickshire. Just a short drive from the hotel you can visit the historic castles of Kenilworth and Warwick, the stately homes and gardens at Stoneleigh Abbey and Coombe Abbey. For the motor enthusiast there is Silverstone and Mallory Park motor racing circuits, Coventry Transport Museum and the Heritage Motor Centre all within easy reach. Back in the hotel after a day exploring indulge yourself in our Spirit Health Club with Swimming Pool, before dining in our contemporary restaurant. ... more   less 
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Also Known As:
Holiday Inn - Coventry m6, Junction 2 Hotel Coventry
Coventry Holiday Inn

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