Went here recently, after several visits before, with a group of friends. Ordered starters and mains, these seemed to come in dribs and drabs so we were waiting a little while for everyone to get their meals. This I could except as it was fairly busy, but a friend ordered a steak, again waited a while after we all had ours and it eventually arrived. She had asked for rare and this definitely wasn't. It was what I would call well done so mentioned it to the waitress. She said she would replace it but by this time my friend didn't want to wait even longer so said no she wouldn't have another and the waitress said she would knock 20% off. We were expecting this to mean she wouldn't pay for her main meal but in fact this meant 20% off her meal, about £2.50! She eventually after al lot of arguing said she would go to 25%, about £3! We were really disgusted in this as it would have meant our friend would be eating on her own if she had accepted their offer to cook her another steak..really not what you want when you have gone out to eat together!
Anyway for the sake of £10 off the bill they have lost all our custom, we won't be returning and we paid exactly the bill to the penny, so the tip they would have got from us equalled what they should have knocked off the bill..so it cost us no extra, they gained no extra but lost all pour custom. Great customer service!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.