My family and I have visited this hotel over a number of occasions to book my daughter's wedding reception for May 2015. We discussed the Special Offer package of £2995 with them at length, making notes of what was included. I was very pleased with the deal as it came just inside our budget. We called the hotel to arrange a day to pay the deposit and found that the Events Manager was no longer there. To our horror we were told by her replacement that the offer is not valid for our booking as it is a saturday wedding and it was going to cost over a thousand pounds more. We assured the General Manager that we had visited the hotel on a number of occasions and had discussed the package with the former Events Manager in great depth and that an error had been made by their staff. Our budget did not extend to this amount and we would not have kept re-visiting the hotel if it was that expensive. The hotel will not honour the special offer price and, therefore, we have decided to go elsewhere. They have asked for written proof which we do not have. We are furious at the shambolic handling of the situation and have lost faith in their ability to manage our daughter's wedding.
- Official Description (provided by the hotel):
- We have the most luxurious rooms available for weekend breaks and business stays in the Birmingham, Coventry, Solihull and the NEC area. Unlike most luxury hotels we also boast golf courses, a health club and a leisure club. You will find that unlike most hotels you will have the opportunity to relax, play sport and dine in fine style. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Plus Windmill Village Hotel Golf And Leisure Club
- Windmill Village Coventry