Checked into a room which was quite dark, however, no problem to change to a room overlooking the golf course. The facilities were good, however I was surprised there was no safe available and as there was no A/C a fan would have made for a more comfortable night's sleep. Food was good, however service in the cellar bar was slow and although there seemed to be a number of staff, the attention to detail was missing. Golf course was in excellent condition and very enjoyable. We were unfortunate on the second night to be on the same floor as a hen party; the bedroom doors are spring loaded and unfortunately this caused a great deal of noise, the walls are very thin and conversations were overheard until 3am!
I would like to thank you for your comments concerning your recent stay these will be passed through to the whole team, I would like to apologise for slow service in our bar area and can assure you this will be looked at to ensure we improve.
We are glad you enjoyed your golf and hope to see you again very soon.
Just spent a weekend at the hotel in a party of 6 to celebrate my cousin's hen party. The staff were friendly & welcoming, they even allowed us to have a late check out on one of our rooms. We had booked several spa treatments which were very relaxing & were totally pampered by the staff. One downside was that the pool temperature was cold & we were told that it would take 24 hours before it could be turned up. The food was good except they ran out of the beef option on the Saturday night which was a shame especially when we had asked 4 separate people to take our food order! Another downside was that they don't have a cocktail menu in the restaurant or the cellar bar! There were also 2 weddings on the Saturday so it was very busy. Overall we had a great time in wonderful surroundings and would definitely go back again!
I would like to thank you for your comments concerning your recent stay, its is great to read you enjoyed your Spa weekend with your friends, your comments will be passed through to the whole team.
We look forward to seeing you again soon.
We stayed over the weekend and had a lovely spa break . It was a little lively at nighttime because of the wedding. But this only added some atmosphere that some hotels lack .
Would stay again . Staff were lovely too.
It was great to read your comments that you enjoyed your stay here so much, we always wish for guests staying to have a great time and I am gald we were able to offer this to you.
We do hope to see you again very soon.
Arrived quite late and was checked in efficiently. Room was large and very clean as was the bathroom. Had a room service supper which arrived quickly and was reasonably priced. Breakfast was a little more haphazard as they were busy and seemed short of staff and cutlery ! The cold items on the buffet needed replenishing - it was an average breakfast at best.
I would like to thank you for your comments concerning your recent stay these will be passed through to the whole team, I can assure you your comments concerning breakfast will be looked at to ensure our service is improved.
We do hope you will visit our Hotel again soon.
Interesting to read LMP2014's comments, as we were a party of six who, I think, were the golfers who asked her husband to join us on the golf course. Our wives enjoyed their respective treatments and we enjoyed the golf. Our package was inclusive of food, accommodation, spa treatments and the two rounds of golf. To that end we thought it good value; however I must agree wholeheartedly with LMP2014 with regard to the flux of having two weddings at the same time and the almost chaotic scenes in the Cellar Bar. There was clearly a lack of management control and, what appeared to be, an acute lack of staff to cater for the guests. Whilst the accommodation was comfortable and clean, the food was grossly overpriced and certainly not good enough to warrant those sort of prices. The staff were not particularly welcoming and obviously feeling the strain of having to cater for two wedding parties plus hotel guests. Would I return? Probably not.