We stayed at Brooklands Barn for 3 nights and were very disappointed. During our stay, our bed was never made, the room wasn’t hoovered, the bin wasn’t emptied (despite being full and overflowing), the tea tray wasn’t replenished because we had our own tea bags and bottled water, the bathroom products weren’t replenished and worst of all, the bathroom and toilet were never cleaned. After 3 days it was disgusting and no cleaning products were left in the room so we couldn’t even clean the bathroom and toilet ourselves. On the evening of the 2nd day we went to the Co-op in Arundel especially to buy some costing £8 so we could clean it ourselves. Completely unacceptable, we were paying £100 a night. They did come into the room each day because they left clean cups (though one day they were baby cups and another day were chipped). The room shared an entrance door with the room next door and despite us locking the shared door, the other guests left it unlocked which comprised our security which was a particular worry as Ford Open Prison is up the road. They never told us about the shared entrance. Our room had just an indoor lock on it and all our things were inside. There was no breakfast which we didn’t realise. The walls are thin and we could hear everything going on in the room next door. We didn’t like having to pay as soon as we arrived. After being told to move our car as soon as we arrived, we were allocated a parking space by the owner in the courtyard near our room, but on the 2nd day, the owner’s husband told us other guests were arriving and to move our car to the car park behind the other block. The courtyard was full of his BMW’s which he could easily have moved to the other car park which was next to the back door of his house in order to make way for paying guests. The car park he wanted us to park in wasn’t near our room and it was pitch black at night because there was no lighting and he expected us to walk all the way back to our room in complete darkness. Instead we found a spot in the courtyard in between his two garages where we were not blocking anything. This obviously annoyed him because in the morning he opened one of each of his garage doors and rested them against our car. We had to move these doors away from our car to get it out. When we got home we saw our car was scratched on both sides where his garage doors had been leaning against our car. His sports car was in one of the garages but as only one door was open he wasn’t taking it out. He was working in the other garage with only one door open. We handed him the key as we were leaving and he looked at us like we were trespassers on his property. Do not even think about staying here.
- Official Description (provided by the hotel):
- Brooklands is a 19 century barn conversion and we offer self catering accommodation with panoramic views of the Arun Valley and Arundel Castle. We have a private indoor heated swimming pool, with private gardens and parking with free wifi, quality linen and towels and Temple Spa toiletries are all provided, for an exclusive relaxing stay. ... more less
- Also Known As:
- Brooklands Arundel, West Sussex