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“Not Recommended - Room Not Cleaned During 3 Day Stay and Owners Rude”
Review of Brooklands

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Brooklands
Ranked #9 of 17 Arundel B&B and Inns
Radlett, United Kingdom
1 review
common_n_hotel_reviews_1bd8 15 helpful votes
“Not Recommended - Room Not Cleaned During 3 Day Stay and Owners Rude”
Reviewed 10 May 2011

We stayed at Brooklands Barn for 3 nights and were very disappointed. During our stay, our bed was never made, the room wasn’t hoovered, the bin wasn’t emptied (despite being full and overflowing), the tea tray wasn’t replenished because we had our own tea bags and bottled water, the bathroom products weren’t replenished and worst of all, the bathroom and toilet were never cleaned. After 3 days it was disgusting and no cleaning products were left in the room so we couldn’t even clean the bathroom and toilet ourselves. On the evening of the 2nd day we went to the Co-op in Arundel especially to buy some costing £8 so we could clean it ourselves. Completely unacceptable, we were paying £100 a night. They did come into the room each day because they left clean cups (though one day they were baby cups and another day were chipped). The room shared an entrance door with the room next door and despite us locking the shared door, the other guests left it unlocked which comprised our security which was a particular worry as Ford Open Prison is up the road. They never told us about the shared entrance. Our room had just an indoor lock on it and all our things were inside. There was no breakfast which we didn’t realise. The walls are thin and we could hear everything going on in the room next door. We didn’t like having to pay as soon as we arrived. After being told to move our car as soon as we arrived, we were allocated a parking space by the owner in the courtyard near our room, but on the 2nd day, the owner’s husband told us other guests were arriving and to move our car to the car park behind the other block. The courtyard was full of his BMW’s which he could easily have moved to the other car park which was next to the back door of his house in order to make way for paying guests. The car park he wanted us to park in wasn’t near our room and it was pitch black at night because there was no lighting and he expected us to walk all the way back to our room in complete darkness. Instead we found a spot in the courtyard in between his two garages where we were not blocking anything. This obviously annoyed him because in the morning he opened one of each of his garage doors and rested them against our car. We had to move these doors away from our car to get it out. When we got home we saw our car was scratched on both sides where his garage doors had been leaning against our car. His sports car was in one of the garages but as only one door was open he wasn’t taking it out. He was working in the other garage with only one door open. We handed him the key as we were leaving and he looked at us like we were trespassers on his property. Do not even think about staying here.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
15 Thank Paul_Karen23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklandsbarn, Owner at Brooklands, responded to this review, 4 January 2013
The photos that were included in this review are very misleading.
We offer self catering accommodation and this does not include daily housekeeping or breakfast, which I made clear at the time of the booking.
Security has never been compromised, the bedrooms are all supplied with yale locks and the property is secured with gates.
We offer ample car parking to the rear of our property which we and all our guests use and their are security lights all around our property.
We are sorry that they were expecting hotel service. We pride ourselves in offering comfortable self catering accommodation in a peaceful and relaxing environment which we take pride in and want our guests to enjoy.
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53 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Arundel
1 review
Reviewed 3 July 2010

We spent a very pleasant week in No 11 Tamar Valley Lodges at Honicombe Manor. We found the lodge to be very comfortble clean and inviting. No11 has resently been refurbished with new bathrooms and furnishings. The lodge provides everything a family could need for a stay in the area. We used the site as a base for discovering the Tamar valley and Dartmoor which it is ideally situated for. Tavistock is a short drive away and supplies everthing you might need including an enclosed Market and plenty of restuarants. The Tamar Valley is beutiful and a great area to spend some time.

The owners dont subscribe to the onsite pool facilities instead they are members of the China Fleet Club at Saltash about 10 miles away from the site. This provides the geusts staying at No11 with reduced entry to the club. Our kids really enjoyed a day spent swimming and playing in the flumes. There are plenty of local attractions my wife particularly enjoyed the donkey sanctuary next door to Honicome a place to while away a few hours.

To sumarise an excellent location and excellent lodge, we have held a family get to gether in No10 owned by the same private owners in the past and experienced a simularly enjoyable stay. Highly recomended.

  • Stayed June 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ghenstean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 June 2010

I stayed here with 12 friends (and a young baby) for 3 nights and I agree with other comments that the owners were 'in your face'. When we arrived we must have had a lecture for over 30 mins from one of the owners about what to do and not do (we have been staying in a cottage for 6 years and in the past we have only had a welcoming letter and hamper from the owner rather than a list of house rules! Infact the owner must have come into the cottage about 4 times in the first hour that we were all there!
Also the kitchen was disgusting as if it had never been cleaned - we had to ask for some cleaning products so that we could clean it before we cooked anything. Even the insides of the cupboards had a thick line of grime on them! We even found a dirty plate in the cupboard full of brown stains!! I am not sure what hygeine standards this kitchen would pass for it to be used as a B&B!
The size of the kitchen was actually disproportionately smaller compared to the rest of the house so be warned when trying to cook for a large group!
Also the owner had already filled 1 of the 2 fridges with her own food so we had to ask her to empty that fridge as 1 fridge was never going to adequate for 12 people!!
The whole place was not cleaned very well as there were cobwebs everywhere!
5 of the 6 rooms were a good size with en-suite (although 2 were in an out building), the last bedroom was tiny and could just about squeeze a double bed in it. Would not go back as there are much nicer cottages for the same price!

  • Stayed May 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
4 Thank Betty070
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklandsbarn, Owner at Brooklands, responded to this review, 4 January 2013
We are very sorry that you were disappointed. I would like to point out that at the time of your stay the guest accommodation was in a different part of the building than it is now. The current guest accommodation has two kitchens, one of which is brand new and the other is a modern very spacious white kitchen with modern Bosch appliances.
We endeavour to constantly maintain our property to a high standard to ensure that we offer the best we can for our valued guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Netherlands
Level 5 Contributor
60 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 25 September 2009

We stayed here for 5 days. Our first room was, to us, very noisy. ( you could hear people stumbling about around you in the other rooms). After complaining about that we were given the first available free room, which was a much quieter room. There is also plenty of space outside your room to hang around. Good breakfast, full English if you like. Friendly staff. And, a real plus for some, a (heated) swimming pool. For those who do not want to swim, there's digital TV.
Situated near Arundel, (you can see the castle from the B&B) a lovely place to visit. Also close to Brighton and Amberly (Working Museum).

  • Stayed September 2009, travelled with family
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank Arno V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Herefordshire
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 June 2009

This is the second time that we have visited Brooklands. Claire and Pauline really looked after us and made our stay special. We enjoyed taking a swim before breakfast and sitting out on the terrace enjoying the lovely views towards Arundel and across the Arun Valley. Brooklands is ideally suited to families and offers flexible accommodation as needed.
We also met some lovely people who were also staying at the guest house.

Thank you - see you next year
Jim & Sarah

  • Stayed May 2009, travelled with family
    • Value
    • Location
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Helpful?
1 Thank BlatHerefordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 April 2009

nice place but i found the people who ran it a bit "in your face"; ok if you're an extrovert but if like me you are not, you can feel alot of pressure to talk / answer questions... not very relaxing.

  • Stayed April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank choosy_traveller07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklandsbarn, Owner at Brooklands, responded to this review, 4 January 2013
We appreciate your point of view because it would have been my mother that you met and she no longer lives on site, so this is no longer of concern :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berlin
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 September 2008

We stayed here for a weekend while attending two friends' wedding nearby. It is an old barnhouse which has been done up in a tasteful modern way. The reception area is bright and airy and looks out through large windows to the courtyard at the back. The above average cooked breakfast is served in this open area. There's also a nice looking pool but we (sadly) didn't get the chance to try it out.

The B&B is a couple of miles from Arundel train station, in a quiet spot in the countryside. If you haven't got a car you'll need to use taxis to get into and out of Arundel. We enjoyed our stay and would consider going back.

  • Liked — Nice quiet spot
  • Disliked — Distance from train station
  • Stayed August 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank schotte300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Brooklands

Property: Brooklands
Address: Brooklands Brooklands Priory Lane, Arundel BN18 0BG, England
Region: United Kingdom > England > West Sussex > Arun District > Arundel
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #9 of 17 B&Bs / Inns in Arundel
Number of rooms: 6
Official Description (provided by the hotel):
Brooklands is a 19 century barn conversion and we offer self catering accommodation with panoramic views of the Arun Valley and Arundel Castle. We have a private indoor heated swimming pool, with private gardens and parking with free wifi, quality linen and towels and Temple Spa toiletries are all provided, for an exclusive relaxing stay. ... more   less 
Also Known As:
Brooklands Arundel, West Sussex

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