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drsgbaker
Tignes, France
Accessible room was NOT accessible
2.0 of 5 bubblesReviewed 17 Nov 2021
If you need an Accessible room this hotel is NOT for you.

I booked 2 double rooms for a short break (4 nights) for myself and my 88 year old mum.

As my mum has mobility issues, I booked an Accessible room for her (she cannot use a bath).

When we checked in we were dismayed to see that her bathroom was not in any way accessible. A bath with a shower over it and no grab rails around the toilet - the only thing you could use to help yourself up from the loo was a boiling hot towel rail.

The only Accessible bit about the room was the size of the doorways. Furniture had been placed in access ways. The single beds were spaced in such a way that the gap was not big enough to get a wheelchair in between and there was either furniture or a wall in the way of accessing beds from the other side.

We immediately went down to reception to ask if there were any rooms with just a shower to be told that all of their rooms have a shower over the bath.

Since my mum couldn't use the bathroom we had no option but to check out the following day (being as it was late we stayed one night). Initially we were only refunded 2 nights (not happy) but, on the advice of the reception staff, contacted management and were refunded the 3rd night as well.

It was a really bad start to a break that my mum had been so looking forward to - she hadn't been away for 5 years.

Upsides - the staff were helpful and kind, my room was fine, the breakfasts were very good and the disabled toilet downstairs was Accessible. It's a shame that this accessibility has not been extended into any of the rooms.
Date of stay: October 2021
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18 - 23 of 293 reviews
Reviewed 31 October 2021

We stayed here in order to meet up with friends. Basic hotel. Similar to Premier inn or Travelodge. Clean but definitely needed some TLC in places. Breakfast extra at £7 a person per night. On both mornings food was dry and/or overcooked. In hindsight would have been better to grab breakfast from the McDonalds next door. Staff were ok but not as friendly as many other hotels I have stayed in.

Date of stay: September 2021
    • Value
    • Rooms
    • Service
Thank stevejen2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 October 2021

I booked this as a stop over to end our holidays and visit Arundel Castle. What a big mistake. The hotel smells of stale smoke on arrival in reception and throughout the corridors. Once we got to our rooms the smell in our double room made me gag, it was as if 20 wet towels that have not dried properly we’re hanging around, the smell of damp is awful. The rooms are tired and need a good clean / decorate. I would not stay again as hardly slept due to noise from other guests and being unable to air the room due to noise outside. The worst hotel I have stayed in for years.

Date of stay: October 2021
Trip type: Travelled with family
Thank vics1982
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 October 2021 via mobile

Needs redecorating and a good clean and revamp, basic accomodation. The triple room smelt damp when we arrived.
Could see a basic clean was done but difficult to clean with paint peeling and mould, /rust in bathroom. Wouldn't stay here again unfortunately. On the plus side the staff were friendly and professional, and the breakfast was ok.

Date of stay: October 2021
Trip type: Travelled with family
1  Thank DianaC3939
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 October 2021

We had a great stay. Staff were excellent, considering dealing with ongoing damp issue complaints with the ground floor rooms.
Excellent breakfast for the cost.
Rooms were clean and spacious.
Situated behind McDonald’s, so not a picturesque view and some queuing issues.
Walking distance to Arundel town centre.

Room tip: Some of the ground floor rooms had damp and mould issues.
Date of stay: October 2021
    • Value
    • Sleep Quality
    • Service
Thank Travellinglight12345
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 August 2021 via mobile

Really impressed at the efficiency of staff cleanliness and facilities. Full stocked bar and ice available for your room
Lots of space, great tv with netflix
Mcdonalds and subway deliveries and 24 hour hot drinks, sweets and snacks via deliveroo for just 35p delivery!!
Yummy all you can eat buffet breakfast for just £7pp GREAT!

Date of stay: August 2021
Trip type: Travelled as a couple
Thank Pink33x
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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