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“Appearances can be deceptive”
Review of Norfolk Arms Hotel

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Norfolk Arms Hotel
Ranked #2 of 7 Hotels in Arundel
Reviewed 27 March 2014

A historic coaching inn in the middle of a beautiful little town; the decor and fabric of the building could easily put guests off. The whole place is in need of some TLC; the public areas are better than the rooms, (based on our experience); our room was really in need of attention - wall-paper was pealing, paintwork battered, the bathroom needed a complete make-over - just what colour was the suite? The bed was hard and the pillows were, well, poor. Our room was on the second floor, accessed by a spiral staircase, (no lift), so access could be an issue. Views were limited, but in part, that is unavoidable given the geography of Arundel ... and yet, and yet. The staff were really friendly and welcoming; our room was warm and quiet. The food on both nights was really good, choice was limited, but the quality of the food made up for most of our initial misgivings. Breakfast was a little limited, but the quality was fine. Location could't be faulted. Right in the centre of Arundel, with castle and Cathedral both in walking distance, as were various eateries and bars etc. Free parking, some under-cover too! For a short break, the hotel was fine - and with a little effort, could really be a winner

Room Tip: If mobility is an issue, ask about which room you are in before-hand - rooms at the rear are quiete...
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  • Stayed: March 2014, travelled as a couple
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1  Thank Lincolntripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorfolkArmsHotel, General Manager at Norfolk Arms Hotel, responded to this reviewResponded 3 April 2014

Dear Lincolntripper,

Thank you for staying with us recently, it is good to read that the Norfolk Arms Hotel was able to offer comfort, location and especially – a happy team! Although the hotel is somewhat tired, the positive is that we are a completely unspoilt traditional coaching inn – so many lose their identity as the years roll on.

I do hope we will see you again in the non too distant future.

Kind regards
Elizabeth d’Apice
General Manager

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1,116 - 1,122 of 1,122 reviews

Reviewed 25 March 2014

I stayed on night in a single bedroom. One of the pillow case was not clean and with hair on it. The bed was terrible: I ended up pulling the mattress on the floor to be able to fall asleep. Stains of humidity on the ceiling. You sleep basically in the High street as there is no doubly glazing. So I would say that £50 is expensive to sleep in the floor even if it was my company paying for it.

  • Stayed: March 2014
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Thank Sleepless_in_Arundel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorfolkArmsHotel, General Manager at Norfolk Arms Hotel, responded to this reviewResponded 27 March 2014

Dear Guest,

I am sorry you were not comfortable during your stay with us, beds are very subjective to the individual, and as you will have seen from the previous review to yours, those guests found theirs comfortable. As we are a Georgian Coaching Inn regulations prevent us from having double glazing - and your room has the lovely old mullioned windows which would not be enhanced by secondary glazing. The upside of an old hotel is that in 200 years time we will still be here, whereas a modern hotel with state of art double glazing today will be non existent in 200 years time and probably not even a distant memory.

Hotels do like our guests to be comfortable - whilst it would have been late at the point you went to bed, I am sure, that had we had availability and known of your discomfort we would have endeavoured to find you an alternative room.

Kind regards
Elizabeth d'Apice
General Manager

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Reviewed 24 March 2014

Good hotel ,good wifi ,good rooms ,price is ok around many places to eat ,great parking
Breakfast ok . No noise ,sleep ok ,beds good.stay again next time when we around
The interior in antique furniture and objects ,walking distance near castle and other places to visit

Room Tip: Dont know back rooms are ok
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  • Stayed: February 2014, travelled on business
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Thank Petrus Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorfolkArmsHotel, General Manager at Norfolk Arms Hotel, responded to this reviewResponded 25 March 2014

Dear Petrus Z,

Thank you for staying with us recently and for taking the time to review your stay with us. I am delighted to read that you were so comfortable and we hope that we will see you again before too long.

Kind regards
Elizabeth d'Apice
General Manager

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Reviewed 24 March 2014

We got this hotel on a package deal and having read the mixed reviews on this hotel, I was expecting a really dated and unclean room, however was pleasantly surprised. The room was nice, and the bed in particular was VERY comfy and large. The bathroom was dated, but everything was in working order and clean.
The reception rooms were slightly dated, but they try their best to keep it acceptable and clean. The service was incredible, all the staff were helpful and professional. The breakfast was really nice as well - a cooked breakfast was specifically made for you, rather than left in a buffet getting old.
The location is FANTASTIC, couldn't ask for anything better - and you get free parking. You also get free wi-fi.
Was VERY good value for money, and would recommend if you're on a tight budget.

  • Stayed: March 2014, travelled as a couple
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Thank Kimjtwee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorfolkArmsHotel, General Manager at Norfolk Arms Hotel, responded to this reviewResponded 25 March 2014

Dear Kimjtwee,

Thank you for staying with us, I am so pleased that your stay was such a success - it just goes to show, you should never believe everything you read! We are really lucky with the hotel, although we are somewhat behind the times, the Hotel has loads of character, and I have a super team who are well deserved of your praise!

I hope we will see you again.

Kind regards
Elizabeth d’Apice
General Manager

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Reviewed 9 August 2017 via mobile
Google Translation

Stayed: August 2017, travelled as a couple
Thank Sara A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NicolajDibben, Manager at Norfolk Arms Hotel, responded to this reviewResponded 10 August 2017

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Reviewed 29 August 2016
Google Translation

Room Tip: hinten raus ist ruhiger
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  • Stayed: August 2016, travelled as a couple
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Thank jaciris63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2016
Google Translation

  • Stayed: July 2016, travelled as a couple
    • Sleep Quality
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Thank Patrick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Norfolk Arms Hotel

Address: 22 High Street, Arundel BN18 9AB, England
Region: United Kingdom > England > West Sussex > Arun District > Arundel
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
Ranked #2 of 7 Hotels in Arundel
Price Range: £70 - £172 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Norfolk Arms Hotel 3*
Number of rooms: 34
Official Description (provided by the hotel):
Parking is charge at £5.00 per night ... more   less 
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Also Known As:
Norfolk Arms Hotel Arundel, West Sussex

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