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“decent hotel”
Review of Norfolk Arms Hotel

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Norfolk Arms Hotel
Ranked #3 of 7 Hotels in Arundel
London, United Kingdom
Level Contributor
206 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“decent hotel”
Reviewed 21 April 2014 via mobile

A comfortable stay in this old hotel. Some of the decor was a little worn, but our room was comfortable, with plenty of space and a decent bathroom (could have done with more light in the bath/shower area, though). Decent breakfast, though not the best, the sausages from the local butcher being the highlight. Friendly staff.

Stayed April 2014, travelled as a couple
Helpful?
3 Thank Johntimelord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorfolkArmsHotel, General Manager at Norfolk Arms Hotel, responded to this review, 23 April 2014
Dear Johtimelord,

Thank you very much for staying with us at the Norfolk Arms Hotel recently, its always good when we are able to meet guests expectations and I do hope that we will see you again before too long.

Kind regards
Elizabeth d'Apice
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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984 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (192)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Isle of Wight, United Kingdom
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 19 April 2014

The Norfolk Arms is right in the centre of Arundel. A former coaching inn, it is a historic and interesting building with staff who just could not do any more to make you feel welcome. The waitress was humming merrily as she bustled around; reception answered all questions with a smile and endless patience, the restaurant service was polite and efficient. Nothing was too much trouble and they really made our stay.

In addition, we had a clean, comfortable room in the annex block at the back of what must have once been the former stable yard. This block nestles right against the outer bank of the Castle and the advantage is it was quiet. The room was clean, adequately furnished / supplied and the twin beds were comfortable. Everything worked, nothing was broken - always an important issue for me at any hotel because it shows care about the guests.

The excellent English breakfast is freshly cooked for you - no limp bacon curling slowly under a hot lamp somewhere - and there is a good selection of cereals and other goodies for those that prefer that option. the restaurant also serves in the evening. There is a well stocked bar with a delightfully friendly and engaging barman, This is just across from a large comfortable "salon" where you can take tea looking out over the passers by.

The car park at the rear is large enough, partly under cover and accessed through the former coaching arch. It is free to guests and it is extremely useful to have this in a popular small town to visit like Arundel with limited parking when busy. The main hotel, 30 seconds walk away from the annex across the yard, is on the very quaint High Street, so you are in the centre of everything as soon you step onto the pavement. Booksellers, antique shops, restaurants, pubs, art shops and others are plentiful nearby, together with the Farmer's Market (3rd Saturday every month). The castle entrance, town museum and River Arun are less than five minutes away; the Cathedral 10 minutes up the hill. The hotel is ideally placed to expore the town.

We will certainly be returning to this historic and friendly place with its wonderful staff.

Room Tip: The HIgh Street is not that busy, but because we were in the annex we did not see a room in the main...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dolomede
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorfolkArmsHotel, General Manager at Norfolk Arms Hotel, responded to this review, 23 April 2014
Dear Dolomede,

Thank you very much for coming to stay with us at the Norfolk Arms Hotel – I am delighted that you had such an comfortable and enjoyable visit and all that we offered at the Hotel met with such approval – it’s really good to read such positive comments and the team really appreciate it, as all too often if there is a negative it will be pointed out rather than the good things.

We really look forward to seeing you both again.

Kind regards
Elizabeth d’Apice
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Austell, Cornwall
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 16 April 2014

An old property with many fascinating features - including the uneven floors! The room was clean and comfortable, although some of the decor is a little dated (especially some of the coloured bathroom suites). The staff were friendly and helpful and there was a good choice at breakfast.

The location is excellent for discovering Arundel, being in the centre of this town/city. There are many restaurants within a few minutes walking distance, however, I would recommend you pre-book one if you have a preference.

Room Tip: We had room 7 which was huge and on the first floor so not really much of a view. Our daughter had...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorfolkArmsHotel, General Manager at Norfolk Arms Hotel, responded to this review, 17 April 2014
Dear Linda B,

Thank you for staying with us at the Norfolk Arms Hotel and I am delighted to read that your
family were so comfortable and enjoyed the eccentricities of our lovely old hotel. We are a great base from which to explore the south downs - perfect for a family holiday!

I hope that we will see you again soon.

Kind regards
Elizabeth d'Apice
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Poole, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 April 2014

Great location right on the High street. Large free car park on site.Reception staff were warm and welcoming. Check in was quick and efficient. The room was quiet, large and clean. Bathroom amenities were great and could not be faulted. Bed was comfortable and we slept well. Breakfast was help yourself style with juice, cereals, toast, cheese, ham, fruit and yoghurt followed by a full english breakfast that was cooked to order with quality ingredients. This is a quirky traditional style of hotel with lots of original features that adds to its charm. We would stay there again.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maxvel0city
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorfolkArmsHotel, General Manager at Norfolk Arms Hotel, responded to this review, 14 April 2014
Dear Maxvel0city,

Thank you for staying with us recently, I am so pleased that you found the Norfolk Arms Hotel such a good experience, that you were so comfortable, enjoyed our central location, free parking and to top it all, that the team were so friendly. I do hope you do not leave it too long before returning, there are so many lovely places to visit in the area - and as you know, one stay is not sufficient to cover them all.

We look forward to seeing you again soon

Kind regards
Elizabeth d'Apice
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Retford, United Kingdom
Level Contributor
48 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 7 April 2014

Called Saturday afternoon 5th April. Sign outside says Tea and slice of cake £2.50. No staff in attendance but eventually found a man who was talking on the phone and enquired where to go within the hotel to be told
sorry we have a wedding on and have run out of cake./!!! Unbelievable.

Stayed April 2014, travelled as a couple
Helpful?
3 Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorfolkArmsHotel, General Manager at Norfolk Arms Hotel, responded to this review, 8 April 2014
Dear Robert B


I am not sure if you actually stayed with us or were just visiting Arundel, however I can fully appreciate your disappointment regarding the tea and cake which is incredible value, even at the £2.65 which we advertise outside. I expect the probable reason you were initially unable to find a team member to assist you was due to the fact that we were all dedicated to serving our wedding guests. I am sorry you were told we had run out of cake as this is a very rare occurrence, I suspect, we were just unable to accommodate you at that particular time and we should of course have made that clear. Happily Arundel has dozens of tea shops, so I know that although you were unable to enjoy our tea, you will not have gone hungry. We do take reservations for traditional afternoon teas so please do call us to ensure our availability.
Regards
Elizabeth d’Apice
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dorking, United Kingdom
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 30 March 2014

Our room wasn't in the hotel we had room no 105 and it was a very nice room very good value .it was kept very clean hot water all the time,we were very comfortable. Breakfast was ok it came with our deal I don't think I would have paid the price they were asking.Dinner was a bit of a let down ordered steak then told they had run out there were only 2 other people eating but I must admit what we had was ok..The staff were absoloutly brilliant everyone of them they could not do enough for you.We will stay there again if we can.we thought the hotel it's self was nice the breakfast room was great.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Val19430
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorfolkArmsHotel, General Manager at Norfolk Arms Hotel, responded to this review, 3 April 2014
Dear Val19430

Thank you for staying with us – it is good to read that you had such a comfortable stay and especially the comments with regard to the team – I am very lucky. As a point of interest, the breakfast room was originally built as a billiards room – a far cry from the modern dark and dingy snooker clubs! I hope we will see you again,.

Kind regards
Elizabeth d’Apice
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kent uk
Level Contributor
76 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 28 March 2014

The hotel is very well placed being convenient for all Arundels amenities, the hotel was built in the late seventeen hundreds and at a cost of over seven thousand pounds and retains many of the original features if a little tarnished now.
Our room was in a building in the courtyard at the back of the hotel which looks like it was converted from some other use, the room was clean, roomy and adequately furnished, we had no issues with the room albeit the bed was extremely soft which may well suit some people.
We had breakfast included in our room price and if we had one issue it would be about the breakfast experience the hotel charges £13.95 each and to be quite honest if we had paid this separately we would have felt ripped off as the quality and options are fairly limited, we never ate in the hotel restaurant as there were many options outside the hotel.
There is good parking at the back of the hotel, there is no charge made for this they just take your registration so you do not get clamped, the entrance to the car park is via the mews entrance at the front of the hotel.
Would we go back if returning to Arundel probably yes, on the whole pretty good value.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kensington76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorfolkArmsHotel, General Manager at Norfolk Arms Hotel, responded to this review, 3 April 2014
Dear Scotcherwatts,

Thank you for staying with us and for taking the time to post your review – it is amazing what you could build for £7K! The hotel with free wifi and parking is extremely good value, and I hope that we will see you again before too long.

Kind regards
Elizabeth d’Apice
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Norfolk Arms Hotel

Property: Norfolk Arms Hotel
Address: 22 High Street, Arundel BN18 9AB, England
Region: United Kingdom > England > West Sussex > Arun District > Arundel
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
Ranked #3 of 7 Hotels in Arundel
Price Range (Based on Average Rates): £
Hotel Class:3 star — Norfolk Arms Hotel 3*
Number of rooms: 33
Official Description (provided by the hotel):
Parking is charge at £5.00 per night ... more   less 
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Also Known As:
Norfolk Arms Hotel Arundel, West Sussex

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