We stayed here as a couple this weekend, after reading on Trip Advisor that it was the best accommodation in Arundel. Sadly this is no longer true. We had a room in the main hotel - we got lost trying to find it and were told by a member of staff we came across that staff had been told to show guests where rooms such as ours were - not even sign-posted! When we entered the room, we were very disappointed. Any character had been firmly removed from the room and it looked like it hadn't been decorated since the 1980's.
The window was a wooden sash window - which wouldn't have been a problem, except that it was rotting and covered in black mould. The net curtain also had a fair amount of mould on it too. This is not down to the hotel needing refurbishment, it means that basic maintenance and cleaning has not been carried out! I also agree with the previous reviewer who said that the rooms on the 2nd floor were too hot to sleep in.
The staff were great - bar staff (you know who you are) kept us entertained, and the reception and waiting staff were always eager to please.
As we live locally, we caught a local taxi home and the taxi driver told us that the new group that now own the hotel, took in on a fair while ago, so that is not really an excuse.
To be honest we were disappointed in the hotel which should have had loads of character and charm, but poor maintenance etc let it down. You should be thankful that you have such good staff that people can put up with it - though they shouldn't have to!
- Official Description (provided by the hotel):
- Parking is charge at £5.00 per night ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, TripOnline SA, Expedia, Ebookers, LateRooms, HotelsClick, 5viajes2012 S.L., Evoline ltd, HotelQuickly and Cancelon so you can book your Norfolk Arms Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Norfolk Arms Hotel Arundel, West Sussex