Hmm. I'm not a particularly negative person (I like to think) but I really cannot find anything good to say about this place. It was dreadful. Spectacularly poor in every way. Let me explain:
Location: next to council estate in a warehouse.
Price: very expensive and as the accompanying adult with a group of kids, you have to pay for entry to 'spectate'. Erm, I'm not spectating, I am actively looking after my children. Still gotta pay though...
The playframe: is filthy. Seriously - when was the last time this thing was cleaned? It smells. It has cobwebs. I ran amok with the anti-bacterial hand gel but still felt 99.99% of the bugs the hand gel killed weren't enough. You cannot put young kids in this to play. It needs a deep clean, urgently.
Food & drink: everything is deep fried. They would deep fry a slush puppy if they could charge more for it.
Toilets: filthy, smelly and floors are wet. Kids have to take their shoes off for the play frame, fair enough. These are kept (bowling alley style) at reception. So when the kids ned the loo, off you pop - and the floors are wet with (I think we know what). So you head to reception to ask for the shoes so they can wearthem to the toilet. This request is met with both concern and derision. "Shoes?!" the receptionist exclaims. "You need to leave the shoes here. They aren't to be worn inside". You explain (at length) about the need for shoes/wellies/waders for the toilets. The staff look at you as if you are mental. You take deep breaths, and send your four year old in to the loo's wearing your size ten converse. Good luck in there, son.
Staff: Oh dear. So you are running a facility for KIDS. It is a play frame, designed solely to attract KIDS and take money from their parents. So who do you recruit? Bubbly, child friendly, enthusiastic hosts to make your kids have a great time? Well, that's what I would do. Or most sensible people. But not the owners here, oh no. They seek out a group of people who, as far as I can see, detest the young visitors to the building. The staff I encountered varied from apathetic about where they were and what they were doing at best, and downright rude and intimidating to the children. Woe betide a child who wants to speak to another child in the queue for the trampoline... STOP SPEAKING, SIT STILL OR GO TO THE BACK OF THE LINE she bellows at my confused four year old. When I ask about her methods, she snaps "it's very busy here". Erm, yes, I understand that. Now don't shout at other people's children. And perhaps seek a new role where you are not customer/child facing? I think we would all be happier...
Summary: dreadful experience from top to toe. I don't expect much from a kids play centre but the basics (cleanliness, friendliness, usable toilets) are lacking here. Head to Play in Worthing instead. Much better all round.
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