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“An Ugly Duckling, not a Swan!”
Review of The Swan Hotel

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The Swan Hotel
Ranked #1 of 7 Hotels in Arundel
Certificate of Excellence
London
Level 5 Contributor
82 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“An Ugly Duckling, not a Swan!”
Reviewed 6 April 2010

Stayed here for 2 nights and whilst the location is fantastic as it is on the High Street and close to all local amenities, the standard of the room was poor, especially for £70 a night excluding breakfast. The room was very small which as we spent most of our time exploring Arundel was okay, however the bathroom was just grotty - filthy tiles, marks in the bath and in general need of an update. There was also an issue with the door to the car park sticking when trying to get in with the key after closing and we were woken up by other guests literally pounding down the door down to try and get in both nights we stayed as there are no staff onsite after the pub closes!! We opted out of breakfast but enjoyed a few drinks in the bar each night - staff were okay but not particularly friendly. There are lots of restaurants in Arundel (Parpadalle is lovely although you will need to make a reservation) and would recommend trying these rather than eating in the hotel as it lacked ambience and the food combinations sounded a bit strange!!
All in all, I'd recommend finding another hotel in Arundel as this one needs a serious re-vamp! Arundel itself though is lovely and well worth a weekend break!

  • Stayed April 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LondonBezza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Arnside, United Kingdom
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 April 2010

The hotel itself is in a lovely location within picturesque Arundel. Our room was on the top floor. The bed linen was lovely, clean and fresh, as were the towels. The en-suite shower room was not in the best of conditions, especially the shower which had mouldy coloured grouting around the bottom. The toilet seat was loose and the cheapest of toilet paper was used. We felt that much of the hotel needed some decoration, especially the stairs and landings - they looked very tired and worn.
The tray for the tea and coffee in our room was made of some wicker and had its' fair share of dust in it and smelt. The quantities of tea and coffee were extremely mean. The windows in the room, again, needed a coat of paint or two.
Breakfast was very disappointing. We waited over half an hour for the breakfast to be prepared and served. The breakfast when it arrived had alot of grease/fat on the plate which wasn't pleasant at all. When my husband asked for a coffee refill the young man bought out another coffee in a cup - no saucer!
On a positive note the staff were friendly and the bar (although very expensive - nearly £5 for a small glass of wine!) was very pleasant and warming - especially with a lovely warm fire in it.
This hotel has the potential to be great - it needs some money spent on decoration and more attention to detail!

  • Stayed January 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PGTips64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 31 January 2010

Stayed one night in Arundel, great little village full of antique shops and friendly cafes. Great place to come for a weekend get-away, perhaps do a little walking, or visit the castle in the summertime.

The Swan Hotel was ok, with a comfortable room, however, not impressed with the level of cleanliness and maintenance. Checked in to room to find hairs in the bath, a great big build-up of scum around the rim of the bath and tissues left in the bin... The radiator in the bathroom was fixed in high and the room quickly became like a sauna. Tap above bath dripped all night... Single glaze window allowed noise below to travel straight up into the room, however this did cease just after 11pm.

The Swan is in a great location, however a little bit more attention is required in the cleaning and maintenance department.

Breakfast is as you would expect. Good service and friendly staff. At £75 B&B, it's probably about £10-£15 over priced for what you get. Not sure if I would stay there again...

  • Stayed January 2010, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MTH75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 December 2009

The room was pretty dingy and we had to complain that the heating was turned off for most of the time we were there. The window in our room was way passed needing replacing, draughty and rotting and the curtain was hanging off the rail when we got there!!!!

  • Stayed November 2009, travelled as a couple
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alison A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds
Level 6 Contributor
269 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed 13 November 2009

We loved it - large comfy rooms, large bathrooms, very comfy beds, great breakfast, Jim & Stacey the perfect hosts, great team, very affordable, great location, car parking, total relaxation - highly recommended!!

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CatK2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Sussex
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 January 2009

We stayed at the hotel for two nights and had a fabulous time. The hotel is clean, comfortable and well decorated.
We had breakfast both mornings and dinner on one evening and found the food to be of a very high standard.
The main strength of this hotel is the staff who are friendly and supply excellent service.
A lovely hotel with great staff.

  • Liked — The standard of service
  • Stayed January 2009, travelled as a couple
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sussex20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 January 2009

I really liked this hotel which was centrally located in the picturesque town of Arundel on a cute street close to the castle and within steps from a bunch of interesting shops, restaurants and pubs. We ate dinner in the great pub in on the main level and had some tasty English fare. The staff was friendly and helpful.
As for the room, it was the least expensive place we stayed but was smaller than the other places and my partner thought the bathroom could use some more attention. Overall, I loved it and would go back. I posted 3 pictures of our stay which shows the hotel Dec 23rd 2008 (pub on main floor, rooms on 2nd) and a view up the street from the hotel.
Matthew

  • Liked — location
  • Disliked — bathroom
  • Stayed December 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank matthewzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Swan Hotel

Property: The Swan Hotel
Address: 27-29 High Street, Arundel BN18 9AG, England (Formerly Arundel Swan Hotel)
Phone Number:
Region: United Kingdom > England > West Sussex > Arun District > Arundel
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Arundel
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Swan Hotel 4*
Number of rooms: 14
Official Description (provided by the hotel):
In the heart of the West Sussex market town of Arundel, The Swan Hotel is a traditional country pub with 14 stylish ensuite rooms. Full English breakfast with local sausages, fish and chips and drinks, The Swan Hotel really is one of the town's hottest eateries. Free wifi. ... more   less 
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Also Known As:
The Swan Hotel Arundel, West Sussex

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