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Reviews (1,103)
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All reviews the pub roll top bath fresh milk lovely hotel lovely room comfortable bed central location beautiful town car park sunday lunch high street excellent breakfast weekend break centre of town evening meal tea and coffee fullers
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Reviewed 16 July 2021 via mobile

Nice hotel for a one night stop and in a great location with pay parking behind.

Room was cosy as per description but comfortable with a good bathroom and very clean.

Dinner was generally very good apart from one dish, cod with pea and bean risotto. The fish was excellent but the risotto was very stodgy albeit nice flavour.

Breakfast was outstanding very well cooked with top notch produce.

The staff were all excellent.

Date of stay: June 2021
Trip type: Travelled as a couple
Thank steved935
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Swan Hotel, General Manager at The Swan Hotel, Arundel, responded to this reviewResponded 17 July 2021

Thank you for your review, I am pleased you were have enjoyed your experience with us not only the hotel its self, but the staff and our beautiful surroundings.
Regards Jasmine, Deputy Manager

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Reviewed 28 June 2021 via mobile

Decor is a little tired, but clean. Tables were diligently cleaned between customers and social distancing obversed.
The service was excellent. Would particularly commend Darren who looked after us so efficiently and pleasantly and Charlotte who was constantly on the lookout for people requiring service and ensuring their needs were promptly satisfied

Date of stay: June 2021
Trip type: Travelled with family
Thank 179jacd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Swan Hotel, General Manager at The Swan Hotel, Arundel, responded to this reviewResponded 3 July 2021

Hi 179jacd,

Thank you for leaving this review however, I believe this has been posted to the wrong trip advisor page. We do not have a Darren or a Charlotte working for us. Have a lovely day.

Kind Regards, Harry Cottey
Service Coach

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Reviewed 12 June 2021 via mobile

We had such a lovely stay at the swan, lovely rooms, perfect location (2 mins from the castle) beautiful food & cocktails ( best espresso martinis I’ve ever had) and the staff are all so lovely & attentive, our new favourite hotel, we will definitely return :)

Date of stay: June 2021
Trip type: Travelled as a couple
1  Thank loukerr84
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Swan Hotel, General Manager at The Swan Hotel, Arundel, responded to this reviewResponded 14 June 2021

Hi Lou, thank you for this lovely review. I am pleased that you enjoyed our cocktails and the food! When you return, you will have to try out some of our other tasty cocktails and dishes from the menu! We look forward to welcoming you back again soon.

Kind Regards, Harry Cottey
Service Coach

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Reviewed 2 June 2021

Our room was as advertised as Snug ( the only one available..) Rare a buisness is honest in its descripition.
Yes.. snug,but all the mod cons, you would want, robes, slippers.. but best, a small flask of fresh milk, replaced each day, excellent idea Biatta.
All the staff were proffesional, friendly, with nothing to much trouble, the Manager leading by example. The two lady's who did the the House keeping were the perfect example of treat your staff well and they will deliver their own high standards.
Breakfast was a treat, despite the present restrictions, great choice and service.
Evening meal, the staff and chef were willing to amend the menu, for our benefit, try the smoked Trout as a main.. its rare you get this complete level of service in a three / four star hotel, so even more the credit to the Swan, as it's Brewery owned
The Swan is central to Arundel making it a great base.

Room tip: Snug is Snug..
Date of stay: May 2021
    • Value
    • Rooms
    • Service
Thank SiTri63
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Swan Hotel, General Manager at The Swan Hotel, Arundel, responded to this reviewResponded 7 June 2021

Hi SiTri63
Thank you for your lovely review, I am pleased you have enjoyed your time with us. I will pass your feedback to the team.
Regards Jasmine, Deputy Manager

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Reviewed 31 May 2021 via mobile

Just back from our 2 day stay at The Swan Hotel - Staff are super friendly but professional. Our room was cosy and comfortable in fact perfect. The breakfast was exceptional. We have stayed at other hotels in Arundel in the past but this one really hit the spot. Car park at the rear of hotel which is only £7.40 on Ringo for 24 hours

Date of stay: April 2021
Trip type: Travelled as a couple
Thank Lyndeley
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Swan Hotel, General Manager at The Swan Hotel, Arundel, responded to this reviewResponded 7 June 2021

Hi Lyndeley
Thank you for your lovely review, i am pleased you have enjoyed your time with us. Looking forward to welcoming you back to Arundel soon.
Regards Jasmine, Deputy Manager

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