We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not a good idea!”
Review of The Swan Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
The Swan Hotel
Ranked #1 of 7 Hotels in Arundel
Certificate of Excellence
Bexley, United Kingdom
Level 5 Contributor
84 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Not a good idea!”
Reviewed 11 November 2010

We stayed here in October half term to visit the castle. When we were shown to our room which we had booked over a month before we were taken to a room with 2 single beds, we had booked a double and as we have only been married since Feb we were not amused. We asked for a different room but was told the hotel was fully booked.
We complained and had £9 taken off our bill with a promise that the beds could be pushed together! Later we found this had been done and have to say the beds were comfortable, although we had no appology for the mix up, just a rattled member of staff!
The bathroom was basic and old fashioned with dirty window sills and paper pealing off the walls.
We had also phoned on 2 occasions to request gluten free bread, but at breakfast was met with a flustered, over worked lady (who was serving evryone alone and the hotel was fully booked that night!) who had no idea about the bread. She found the message later on a post it note but this had not got back to the kitchen staff after being promised it would be provided! She did mention the hotel had had 3 managers in as many months so that speaks volumns!
It's a shame as it is well appointed in Arundal and the room was warm and comfortable.
We wouldnt stay here again!

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Davids-girl61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

645 reviews from our community

Traveller rating
    327
    209
    82
    20
    7
See reviews for
83
397
14
54
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (110)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Japanese first
  • Any
English first
UK
Level 4 Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 19 October 2010

We dined in this Hotel, although suroundings seemed quite pleasant, the food in the restaurant was poor and we all agreed something not to be repeated.

  • Stayed October 2010
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Theo1Uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 August 2010

stayed at the swan hotel for 1 night in july room was pre booked .on arrival at the hotel wasnt sure where to check in realised it was at the bar where you order your drinks. was given room no3 tiny double with the bar and kitchens air con outside our window very noisy no air con in bedrooms instead a small fan. small bathroom with bath and only hand held shower. bin in the bedroom had not been cleaned floor had not been hoovered. one good point though breakfast was lovely. hotel lacks attention to detail.

  • Stayed July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank champs66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 5 Contributor
82 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 6 April 2010

Stayed here for 2 nights and whilst the location is fantastic as it is on the High Street and close to all local amenities, the standard of the room was poor, especially for £70 a night excluding breakfast. The room was very small which as we spent most of our time exploring Arundel was okay, however the bathroom was just grotty - filthy tiles, marks in the bath and in general need of an update. There was also an issue with the door to the car park sticking when trying to get in with the key after closing and we were woken up by other guests literally pounding down the door down to try and get in both nights we stayed as there are no staff onsite after the pub closes!! We opted out of breakfast but enjoyed a few drinks in the bar each night - staff were okay but not particularly friendly. There are lots of restaurants in Arundel (Parpadalle is lovely although you will need to make a reservation) and would recommend trying these rather than eating in the hotel as it lacked ambience and the food combinations sounded a bit strange!!
All in all, I'd recommend finding another hotel in Arundel as this one needs a serious re-vamp! Arundel itself though is lovely and well worth a weekend break!

  • Stayed April 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LondonBezza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arnside, United Kingdom
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 April 2010

The hotel itself is in a lovely location within picturesque Arundel. Our room was on the top floor. The bed linen was lovely, clean and fresh, as were the towels. The en-suite shower room was not in the best of conditions, especially the shower which had mouldy coloured grouting around the bottom. The toilet seat was loose and the cheapest of toilet paper was used. We felt that much of the hotel needed some decoration, especially the stairs and landings - they looked very tired and worn.
The tray for the tea and coffee in our room was made of some wicker and had its' fair share of dust in it and smelt. The quantities of tea and coffee were extremely mean. The windows in the room, again, needed a coat of paint or two.
Breakfast was very disappointing. We waited over half an hour for the breakfast to be prepared and served. The breakfast when it arrived had alot of grease/fat on the plate which wasn't pleasant at all. When my husband asked for a coffee refill the young man bought out another coffee in a cup - no saucer!
On a positive note the staff were friendly and the bar (although very expensive - nearly £5 for a small glass of wine!) was very pleasant and warming - especially with a lovely warm fire in it.
This hotel has the potential to be great - it needs some money spent on decoration and more attention to detail!

  • Stayed January 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PGTips64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 31 January 2010

Stayed one night in Arundel, great little village full of antique shops and friendly cafes. Great place to come for a weekend get-away, perhaps do a little walking, or visit the castle in the summertime.

The Swan Hotel was ok, with a comfortable room, however, not impressed with the level of cleanliness and maintenance. Checked in to room to find hairs in the bath, a great big build-up of scum around the rim of the bath and tissues left in the bin... The radiator in the bathroom was fixed in high and the room quickly became like a sauna. Tap above bath dripped all night... Single glaze window allowed noise below to travel straight up into the room, however this did cease just after 11pm.

The Swan is in a great location, however a little bit more attention is required in the cleaning and maintenance department.

Breakfast is as you would expect. Good service and friendly staff. At £75 B&B, it's probably about £10-£15 over priced for what you get. Not sure if I would stay there again...

  • Stayed January 2010, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MTH75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 December 2009

The room was pretty dingy and we had to complain that the heating was turned off for most of the time we were there. The window in our room was way passed needing replacing, draughty and rotting and the curtain was hanging off the rail when we got there!!!!

  • Stayed November 2009, travelled as a couple
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alison A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Arundel
0.1 mi away
Norfolk Arms Hotel
Norfolk Arms Hotel
#2 of 7 in Arundel
1,004 reviews
2.7 mi away
Hilton Avisford Park
Hilton Avisford Park
#5 of 7 in Arundel
1,994 reviews
1.0 mi away
Comfort Inn Arundel
Comfort Inn Arundel
#6 of 7 in Arundel
216 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Arundel Park Hotel
Arundel Park Hotel
#7 of 7 in Arundel
84 reviews
3.6 mi away
Angmering Manor
Angmering Manor
#1 of 1 in Angmering
312 reviews
4.2 mi away
Travelodge Arundel Fontwell
Show Prices
Show Prices
Show Prices

Been to The Swan Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Swan Hotel

Property: The Swan Hotel
Address: 27-29 High Street, Arundel BN18 9AG, England (Formerly Arundel Swan Hotel)
Phone Number:
Region: United Kingdom > England > West Sussex > Arun District > Arundel
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Arundel
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Swan Hotel 4*
Number of rooms: 14
Official Description (provided by the hotel):
In the heart of the West Sussex market town of Arundel, The Swan Hotel is a traditional country pub with 14 stylish ensuite rooms. Full English breakfast with local sausages, fish and chips and drinks, The Swan Hotel really is one of the town's hottest eateries. Free wifi. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Odigeo, Booking.com, Expedia, Hotels.com, Priceline and Evoline ltd so you can book your The Swan Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Swan Hotel Arundel, West Sussex

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing