We stayed here in October half term to visit the castle. When we were shown to our room which we had booked over a month before we were taken to a room with 2 single beds, we had booked a double and as we have only been married since Feb we were not amused. We asked for a different room but was told the hotel was fully booked.
We complained and had £9 taken off our bill with a promise that the beds could be pushed together! Later we found this had been done and have to say the beds were comfortable, although we had no appology for the mix up, just a rattled member of staff!
The bathroom was basic and old fashioned with dirty window sills and paper pealing off the walls.
We had also phoned on 2 occasions to request gluten free bread, but at breakfast was met with a flustered, over worked lady (who was serving evryone alone and the hotel was fully booked that night!) who had no idea about the bread. She found the message later on a post it note but this had not got back to the kitchen staff after being promised it would be provided! She did mention the hotel had had 3 managers in as many months so that speaks volumns!
It's a shame as it is well appointed in Arundal and the room was warm and comfortable.
We wouldnt stay here again!
- Official Description (provided by the hotel):
- In the heart of the West Sussex market town of Arundel, The Swan Hotel is a traditional country pub with 14 stylish ensuite rooms. Full English breakfast with local sausages, fish and chips and drinks, The Swan Hotel really is one of the town's hottest eateries. Free wifi. ... more less
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- Also Known As:
- The Swan Hotel Arundel, West Sussex