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“First but won't be the last visit”

Real Burger Kitchen
Ranked #19 of 242 Restaurants in Chichester
Certificate of Excellence
Price range: US$13 - US$26
Cuisines: American, British
More restaurant details
Restaurant details
Good for: Child-friendly
Dining options: Breakfast, Lunch, After-hours, Dinner, Delivery, Reservations, Takeout
Description: Great food deserves to be served in a great environment, The Real Burger Kitchen is a comfortable, contemporary restaurant staffed by friendly, efficient staff. Our free WiFi and free use of computer consoles on booth tables give your visit that bit extra…We use the very best locally sourced ingredients to create mouthwatering, fresh gourmet burgers.The prefect diner for a cheap quality meal with the family serving some the best burgers in town along with fantastic shakes and smoothes
Chichester, United Kingdom
Level 4 Contributor
47 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
“First but won't be the last visit”
Reviewed 16 May 2014

Juicy beautifully cooked burger, we had the Swiss and the goatie, both served with fries. Good and friendly service. Place was packed with a nice atmosphere. Reasonably priced and will definitely visit again.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank 186406Sue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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424 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Cambridge
Level 5 Contributor
47 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 41 helpful votes
“OK for a quick burger but nothing to shout about”
Reviewed 12 May 2014

On the plus side the burger did taste of flame grilled beef and the service was attentive and engaging.

On the negative side the taste of the added-value bits was poor. I had a Vive La France burger - the melted brie added little and the caramelized onions weren't caramelized at all - straight from a tin I'd suspect.

At £8.75 for the burger I'd say this was not good value.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank GenuineFoodFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Sussex, UK
Level 5 Contributor
80 reviews
54 restaurant reviews
common_n_restaurant_reviews_1bd8 64 helpful votes
“Great burgers (as usual)...but...”
Reviewed 5 May 2014

£4.50 for a not very big milkshake. Seriously NOPE. That's about £2 too much and loses you our future business.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Linker3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chichester
Level 5 Contributor
46 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 94 helpful votes
“Food Ok but....”
Reviewed 23 April 2014

Just had a quick bite to eat in the Real Burger Kitchen. The food was ok, however the service was poor.
Our plates and knives and forks were taken away and our mains brought out, but no sign of any cutlery as the waiting staff seemed to spend a lot of time in the kitchen preparing drinks rather than waiting we then had to wait a couple of minutes to catch their eye again to get some cutlery.
Finished the main and were asked if we wanted to see the dessert menu, we asked to see it, twenty minutes later no sign of it so when we finally caught their eye we asked for the bill.
The tap in the gents was broken, am hoping the staff have a separate toilet with working tap. I did point out that the tap was broken but the waiter said it's only just broken, the green copper staining told a different story.
So the food was good but as eating out requires good service can only give two stars.
I am hoping that the restaurant is not still owned by the same person who opened it as his eateries used to be among some of the best in the area but this falls well short of his previous standards.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Grant H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric H, Manager at Real Burger Kitchen, responded to this review, 24 April 2014
Hi I am really sorry you had bad service at The Real Burger Kitchen. If you would like to contact me on 01243 788398 and let me know what day and time you visited so we can do the appropriate staff training. We take customer service and feedback very seriously and will act accordingly. We take personal hygiene and food safety very seriously as well and have all the appropriate facilities in place. I really hope you can visit us again and see how we really do things.
Eric Homer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Sussex, United Kingdom
Level 4 Contributor
38 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
“Really gone downhill.”
Reviewed 18 April 2014

This used to be one of my favorite places to eat in Chichester but having returned a few times the food quality really seems to have deteriorated. Last time I had a pulled pork sub fries and coleslaw, which was quite expensive for what it was. The pork was nice, but the bun tasted cheap and of poor quality and the coleslaw was totally inedible. The service was okay, but the place was completely empty. Really disappointed as the food used to be so great.

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank RSC778
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric H, Manager at Real Burger Kitchen, responded to this review, 20 April 2014
We are really sorry you had sub standard meal at The Real Burger kitchen. If you would like to tell me when you visited so we can ensure this does not happen again. Please feel free to contact me on 01243 788398 to discuss this further.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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