I have been to Crispins a couple of times. While the food is tasty enough, the service is variable. I was put off today because the tea-cake I had ordered arrived ready buttered and sliced, and I wanted to butter it myself. This ruined the experience for me, and I felt short-changed because the waitor did not ask me whether or not I wanted the tea-cake ready buttered, and I just assumed that it would arrive with a foiled slab of butter. As it was, I had to remove quite a bit of the butter with a knife because there was too much on there. In order to provide a decent service, the waitor must ask customers whether or not they want to butter the tea-cake themselves!
The service could also be improved by providing a jug of hot water with the tea.
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