booked a party for my son's birthday in September. Kept all the shoes near us but when we were leaving my daughters shoes had been taken. We hunted everywhere and eventually she had to go home without shoes. Whilst we accept no one at Lake side in Chichester are responsible for this, they really did not care that the shoes were missing and not one staff member offered to help look. The place was quite quiet and there was no excuse for such ambivalence, after all we had a large party and had spent a considerable amount on refreshments etc. I rang a few days later to see if anyone had found the shoes but again a "not bothered" reply...I then rang back a few weeks later to check again. Sadly they had been stolen. The only plus side is that they although they looked like a pair of very expensive children's shoes (known brand of fashion shoes) they were in fact look a likes from a small store....although pretty not worth stealing! Customer service therefore bad! Good value on a Thursday pm but otherwise overpriced and place needs some TLC.
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