We recently stayed at this hotel as part of a visit to see WarHorse at the Alhambra Theatre. We did not realise how close the hotel was to the theatre and this made it so much more convenient as we had ladies with us who could not walk great distances.
The hotel is very modern, clean and presentable. Restaurant meals are good value but drinks (typically) a little expensive.
A disappointing comment to this review was that we had prepaid the accommodation through another travel site but on arrival we were asked for full payment again! Embarrassingly the management waived this but I felt the customer service and reception handling were left wanting.
I contacted the travel site who arranged the booking and they immediately contacted the hotel -confirming that payment had indeed been fulfilled.
Reception was later let down again when I requested an additional bedsheet (quilt far too warm) that evening - promises for the sheet to be brought to my room ASAP did not transpire and disappointlngly we made our own arrangements. Assuarnces to repair a faulty room telephone also were left unaddressed.
Overall a fairly good stay - car parking facilities could perhaps be made clearer - overnight stay at nearby NCP costs about £6.80 (hotel discount as not complimentary)
Would probably stay again.More
- Free Wifi