Parking fees. On the booking confirmation, it states, “Daily Parking Fee £4”. This does not explain the car park charges every time you leave the car park. We had to leave after check in to attend a meal and paid £2.60 for the one hour we had been there. Upon check out we then had to pay another £3.60. I realise there isn’t a huge difference in the amount shown on the confirmation, however, I believe as a guest at the hotel, a pass should be provided for the £4 shown on confirmation to allow guests to leave and return to the car park as many times as they require during their stay.
No blankets provided for baby in cot, so is a good job I brought my own from home – later explained by the manager on duty at the time of check out that this is because of health and safety regulations, however, I believe that should be mentioned on booking or at latest, check in.
Although I put on my booking I would like a cot to be provided for us, the reception when checking in did not know this and therefore no cot was in the room, however, the gentleman on reception brought a cot to our room. This was a broken cot. My partner and I didn’t realise when we initially put the cot in the room, when looking at the cot, we thought there to be a slat missing out of the “mattress” therefore we put the cover from the sofa bed into the cot to lay our son on top, to provide a bit more cushioning. As it was late when we arrived back at the hotel, my son had fallen asleep on the way back and I had to carry him from the car park to the hotel, we used the cushioned cot rather than wait for the hotel to change the cot for us (Needless to say, he ended up in bed with us). Upon dismantling the cot, we realised the supporting bar had broken as it wouldn’t go down correctly. We know this as we have the same travel cot ourselves which we have put up and down on many occasions. Answer
The shower wouldn’t drain the water when you were inside it, therefore when my son splashed; water went all over the tiled floor, making it slippery. I had to make sure towels were placed on the floor before he got out of the shower. Perhaps it was a blocked drain in that particular room? I will say I thought the room was well kept, although old fashioned, it was clean.
Breakfast – Not a lot of choice, however, it does not bother me too much as we didn’t pay a huge amount to stay over. However, what was provided wasn’t great. The croissants were stale. My son couldn’t chew them and didn’t end up eating them. The bread was obviously cheap and was hard around the edges. The sausages, free choices of tea, coffee and juices and the cereals on offer were all good, on the other hand. Once choosing our breakfast and taking it to our seats, the highchair available for my son was FILTHY. And I mean horrid. It had clearly only just been wiped down rather than cleaned. It also wasn’t assembled correctly, resulting in my sons bottom falling through the seat. It’s a good job we used the straps and my partner was sat next to him to hold him in. unsurprisingly, he ended up sat on my lap.
I raised these issues with the manager on duty once checking out, who did not even introduce herself; therefore I cannot provide you with a name. She was most unhelpful only providing any sort of response as to why they cannot provide blankets for cots, she did not apologise and even said, I quote, “What would you like me to do about it?” I truly believe you need to train your staff, in particular your DM’s on customer service. The gentleman and lady on reception on check in and checkout weren’t unfriendly; however they weren’t particularly friendly, either. One lady, I’m unsure of her job role, was very friendly during breakfast as she walked around each table saying good morning, so you have at least one member of staff to be proud of.
One word to describe this hotel – Disappointing.
- Official Description (provided by the hotel):
- Holiday Inn Express Bradford City Centre is located within the Leisure Exchange, a restaurant and leisure complex just a short walk from the centre of Bradford. The hotel is within easy reach of the motorway network, 10 miles from Leeds Bradford International Airport and only 12 miles out of Leeds. Bradford Interchange Station is behind the hotel for catching a bus or train. Each room features a choice of soft and firm pillows, free Wi-Fi, tea and coffee facilities, irons and en-suites with power showers. The Express Start breakfast is included for guests and offers cereals, toast, pastries and fruit as well as four hot items: bacon, scrambled eggs, sausages and beans. The snack menu is available in the hotel's Great Room lounge for light bites including panini's, pizzas and curry and the lounge bar is open throughout the day for drinks. For fun days, head to the nearby National Media museum, Bradford Ice Arena or Broadway Shopping Centre, all less than 10 minutes away. ... more less
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- Also Known As:
- Holiday Inn Express Bradford City Centre Hotel Bradford
- Holiday Inn Bradford
- Bradford Holiday Inn
- Holiday Inn Express Bradford City Centre Yorkshire