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“What a dilemma!!!”

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The Cartwright Hotel
Ranked #18 of 27 Hotels in Bradford
Crossmichael, United Kingdom
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“What a dilemma!!!”
Reviewed 13 August 2012

The dilemma isn't ours - it was the Cartwrights! Are they are classy luxury hotel as advertised in their blurb or are they a temporary stop over for the homeless.
Yes we couldnt believe it either!!!
We feel strongly that the Cartwright management have to get their clientele sorted as you don't pay money to stay in a hotel and have the local 'worthies' wandering in and out to discuss their days activities with one another. Yes you have lots of security cameras which is a bad message in itself but there are no staff on the shop floor to deal with the people coming and going.
Our deal was with living social so you could say we got what we paid for - but there is a limit. . To be fair we got a good, clean room - apart from the crime scene mattress on the bed which had a blood stain or something equally sinister on it. The towels were new but there were no wardrobes to put our clothes - but there were coat hangers - bizarre. Our shower room was new and quite good but the window was screwed shut and there was no extractor.
The staff were friendly if a bit exhausted - so exhausted that they forgot to get us toilet roll..and tea..and batteries to make the remote control in the bedroom work.. but hey there was only one person on for the first 24 hours we were there and he was also serving at the bar.
Breakfast was equally interesting. Part of the dining room ceiling also fell down the first morning we were there, then we had to sort out the dining room, ask for juice etc and had no choice other than a full english which was adequate but greasy and the sausages had been almost reheated but didnt quite reach the hot mark. Also be prepared to sort out your table, the cutlery, the crockery and all the other bits and bobs yourself As a consequence we decided we couldn't manage any more early morning drama and opted to miss breakfast on the second morning.
The thing is the Cartwright could be good if it just sorted its self out. There are no finishing touches, jobs left undone, and furniture in a disgusting state. You advertise a £350k refurb but it would be better if you SPENT some time looking at what is wrong and then fixing it - in short it has no soul and needs a female eye. Get a woman in to look at it - preferably Alex Polizzi - sort it out and sort out your customers and then put the offers out there for people to snap up and they will then hopefully recommend you to their friends and family. At the moment you are not doing yourselves any favours and just throwing good money after bad. Sorry.
On a good note Bradford is a fine city with fabulous museums and parks and was a great experience for us - and even the dodgy moments at the Cartwright had their own 'one for the album' edge to them.

Room Tip: dont check the mattress - it will put you off travelling for life
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  • Stayed August 2012, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank AhrleneFerguson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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112 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
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English first
ROTHERHAM
2 reviews
Reviewed 6 August 2012

We booked the weekend through Living Social. The hotel staff on both days were only to described as a credit to the hotel management, both girls were friendly and very helpful , Breakfast was very good , and room was very clean , and newly decorated . very good value.
There was no wardrobe to hang our clothes, on the down side ,one of the guests had been smoking in the room next to us , may i suggest , notices should be placed that this should not be allowed.
Overall an enjoyable stay for myself and partner and , we were made to feel very welcome, will deffinately visit again ...

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank ALAN S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burnley
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 2 August 2012

We booked this weekend break through Living Social as a value for money deal. The hotel was described as 'recently refurbished', but was in fact nowhere near finished.The bar area was being replastered and there were decorators materials left on the stairways.
When we arrived, the receptionist was friendly and helpful and when we entered our room (109), we were impressed with the decor and large flat screen TV. It had obviously been refurbished, though there was no wardrobe! I was assured it was on it's way :-)
As the hotel was going through a transitional stage, only breakfasts were being served in the hotel, but evening meals were available at the sister hotel The Lister nearby.
Both hotels accepted the 'Tastecard', so we dined at the Lister on our first evening. The food was excellent, but as we were the only customers, there was no atmosphere - more chiefs than Indians. The staff there were very friendly.
Back at the Cartwright we went to the bar for drinks. Tanya served us and it was apparent that she was the mainstay of the hotel. When we complained earlier about the lack of coffee and milk in our room, she supplied us with ample portions,
We had a good nights sleep in a very comfortable bed, and in the morning a modern shower with nice fluffy white towels.
Later, we enjoyed a good English breakfast after having had one of a variety of cereals. My one complaint was the waiter was very forgetful and we had to repeatedly ask for toast and coffee,
If you want to explore Bradford, I suggest you visit the National Media Museum. It's a must see and it's free, but the IMAX theatre is extra.
We enjoyed our stay at the Cartwright hotel. The staff were very friendly and down to earth as Yorkshire folk are. We are from Lanashire, Lol.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravellerBrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newcastle
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 August 2012

I didnt even get to stay at the Cartwright Hotel because they mixed up my booking.

I booked this through Living Social as a present for my boyfriend, and needed to change my original booking date. The revised date (August) was never entered in the system, instead they incorrectly booked me in for September. I only found this out when I received a confirmation email two days before I was due to arrive.

I was then advised that the hotel was full, and that no compensation would be paid to me (because we now need to book another more expensive hotel at short notice). I was also told that to get a refund I have to speak to Living Social, and essentially there is nothing that can be done for me.

The manager I spoke to was not the manager of the Cartwright itself, but the manager of a whole chain of different businesses, and frankly didnt give a damn. The staff at the Cartwright were very apologetic and did try to help.

The flaw is not with the Cartwright staff, but with the management. They have a process whereby they only send booking confirmation emails one week before guests are due to arrive, and by then its too late to change any mistakes.

Stayed August 2012, travelled as a couple
Helpful?
1 Thank ellzyio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Bradford hotels

west yorkshire
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 15 July 2012

We arrived at 8 in the evening and were welcomed by Tanya who was working behind the bar. We were in room 106, it was very small but appeared to be clean, there was a newly refurbished bathroom and fluffy white towels, clean white sheets and a rail to hang our clothes. There was a bit of a fusty smell which we put down to the carpet that had seen better days. As we had arrived late we decided not to venture out but to chill in the bar. As previously stated in other reviews it was rough (very rough) and we are very open minded. People way past drunk and very loud, abusive language. Bar service and drinks good. We sat outside on the large patio area but it overlooks a very noisy, busy main road / junction so not very relaxing. Cooked breakfast first morning poor, young girl serving took dirty plates off the table next to ours and cleaned the table by using her hand to sweep the bread crumbs onto the floor then re-set the table for the next guest. Tanya reccomended places for us to see and we took her advice and had a great day ( we went to Skipton), she also sorted a taxi for us to go into Bradford in the evening.Second morning breakfast not good, "chef"( well a man in a very grubby, dirty chef type top) came into breakfast room, enough to put anyone off your breakfast. Dirty crockery, long wait, wrong breakfast. While we were packing to go home i moved the bed sheets and was appalled by the state of the mattress. I have never checked a mattresses when staying in a bed and breakfast but i will in the future because if we had seen the state of it when arrived then we wouldn't have stayed there as we now knew where the fusty smell had been coming from. It was filthy and stained, i felt sick that we had been sleeping on that, and this was a refurbished room. Fire doors still wedged open as stated in other comments. There is plastering work going on in the bar area and i dont know what they have planned but unless they get the basics right e.g basic cleanliness throughout, not just here and there then i doubt they will get people returning. We only paid £59 for 2 nights on a website deal(it wasn't worth that) so not too upset but people paying full price would be gutted. I wonder if the owner of the hotel would book members of his family to stay in the bed we slept in for the night and enjoy the ambience of his hotel bar for the evening? It is such a shame because the building itself looks very impressive from the outside. Tanya was very impressive, she was the receptionist bar staff cleaner waitress.

Room Tip: ask when booking for a refurbished, quiet room that doesn't have a filthy mattress
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank WestYorkshireChris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York
Level Contributor
118 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 8 July 2012

I've given the overall review lower than one might think from the individual item ratings for several reasons, see below...
First the good points. The rooms have had a makeover since new owners have taken over, and give a very smart and welcoming appearance. Ours could not be faulted for cleanliness either. Furnishing in the bar area and breakfast room is very nice. The bar service was good and we had some welcome advise from the friendly locals in the bar about where to visit round about.

The hotel is in a great postion for exploring the area, and if you want to travel around by bus as we did, a large number of services pass the door frequently. Lister Park across the road, not mentioned by other reviewers, is beautiful and immaculately kept.

However, there are some downsides. Importantly, I got a strong impression this hotel has not been inspected by the fire department. Fire doors in the accommodation areas were either permanently wedged open, absent or not properly secured. There were no fire evacuation instructions. Secondly, a multitude of little things smack of slack management generally. We did not see people smoking in the hotel as reported previously it is true but just outside the front door where people go to smoke, there was a profusion of dog ends on the ground not cleared up. The hotel surrounds were untidy, as reported by previous guests, and this would take only a small effort to deal with. Staff at breakfast, though charming, gave the impression of minimal training. The flowers decorating breakfast tables were well past their best before date. On the first morning of two it was just as well we were not in a hurry because the cooked breakfast took ages to serve. Tea and milk provision in our room was minimal, and the two sachets of milk used on the first morning were not replenished for the second, indeed so far as we could tell no-one came in the room to check anything.As reported by other reviewers, there was nowhere in the bedrooms to hang or store clothes.

Although throughout our stay, boards were up advertising evening meals, none were actually available on the days we were there, apparently due to kitchen problems, and other guests on full board packages were told to go up to the Lister Hotel for tea.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Davidanddeirdre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 July 2012

After my partner booked an internet deal for a chance of a well earned mini break we looked on trip advisor at the reviews for the hotel. There seemed to be some good and bad, and surely the worst reviews were just from over picky people. How wrong could we be! The car park is patched up with bits of tarmac and the "gardens" had long ago seen better days. Kids running riot at the front of the hotel, using language that would make the roughest person blush. The carpet in the entrance is dirty and grotty and vases of dead flowers on the dining room tables. The bar was full of loud vulgar people, although they were helpfully loud enough for us to overhear that the children outside were part of a social services family that were living at the hotel, and that this is a regular occurance. Staff are fantastic and rooms spotless there is no deniying that, and the bar area appeared to be under going some decorating which proves the suposed re-furb us going ahead. Although this seems pointless when the experience is more weekend in a hostel than a hotel!! Breakfast was poor, if you decide to rough it in this hotel stick to the buffet, I could'nt wait to get home! If your thinking of staying here please don't!! If the management took more notice of trip advisor and sorted this hotels MAJOR problems out, I'm sure it could be a top notch place, but we will NEVER EVER return to find out!!!!

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank vimto80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Cartwright Hotel

Property: The Cartwright Hotel
Address: 308 Manningham Lane, Bradford BD8 7AX, England
Region: United Kingdom > England > Yorkshire > West Yorkshire > Bradford
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #18 of 27 Hotels in Bradford
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Cartwright Hotel 3*
Number of rooms: 14
Official Description (provided by the hotel):
A recently refurbished, Victorian hotel located close to the nationally acclaimed Cartwright Hall Museum, Alhambra Theatre and of course Bradford City FC, as well as being within easy reach of the Yorkshire Dales - you certainly won't be bored during your stay at The Cartwright! All the rooms are beautifully decorated and en-suite, with Free view TV, DVD player, WiFi, tea and coffee making facilities, an iron and a hairdryer - what more could you need? As well as a full licensed bar, the Hotel offers a patio area overlooking the award-winning Lister Park. Jazuzzi room available, perfect for birthdays or any special occasion. Breakfast is very popular at the Cartwright and served from 7am every morning. ... more   less 
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Also Known As:
The Cartwright Hotel Bradford, Yorkshire

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