This hotel sadly underwhelmed me despite the mainly positive reviews.
I stay in a lot of Hilton branded properties and I am a HHonors Gold member (and will be moving to Diamond this year all under my own spend).
As part of the scheme I receive complimentary room upgrades subject to availability. The hotel was nowhere near sold out and I could see that upgraded rooms were still for sale online. Having checked in in the evening I was quite brusquely dealt with when I asked if there was an upgrade available. I was told my "high floor" was an upgrade - which it isn't, it's in my room preferences on my Hilton profile(!). The check in experience wasn't great and I was told breakfast was extra, despite it being part of the rate I prepaid for. When I pointed out the hotel did have available rooms to upgrade me if they wanted I was met with a flat no.
The room itself was quite spartan and didn't feel terribly homely. There are iMacs for TV and Internet access which is different - but felt quite gimmicky. There was only a shower in the bathroom, no bath, which is a little disappointing.
Breakfast was fine - the usual Doubletree offer.
Overall this would have been a 3/4 star review had it not been for a poor check in experience that soured the whole stay. I felt fobbed off, which isn't good when I spend so much money with Hilton every year.
- Official Description (provided by the hotel):
- *** Please note that Bridgewater Place is close until mid-May. Diversion signs are in place however if you would like further information on this please do contact the hotel directly *** Our Leeds hotel, built in 2009, is part of the revitalised Granary Wharf area, next to Leeds station and the Leeds to Liverpool canal. All 333 of our bedrooms are styled with absolute consideration for your comfort and feature a 42" flat screen television, complimentary wi-fi and bottled water in each room. Dine in the sophisticated surroundings of City Cafe restaurant or dine alfresco on our south facing, canal-side terrace. There are two bars, our Ground Floor Granary Lounge bar and the very popular 13th floor Sky Lounge offering fantastic cocktails and dining options day through the night with breathtaking view of the city. ... more less
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- Also Known As:
- City Hotel Leeds