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“Great Stay - will be back !!”

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Holiday Inn Express Leeds East
Ranked #37 of 86 Hotels in Leeds
Portpatrick
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great Stay - will be back !!”
5 of 5 bubbles Reviewed 12 December 2012

We stayed overnight midweek, welcomed by a nice friendly informative receptionist. Very comfortable, nice breakfast, clean and tidy rooms, what more could you want from a Hotel. Blackout curtains most welcomed !. Also, great value for money, approx £50 per room for 1 night with brekkie !!

Great to have a Toby Carvery on site, literally a few steps and your back at the hotel. We had our evening meal here and have to say its the best carvery we have ever had. Janet, our waitress, was superb, she found us a nice quiet table, as they seemed to be alot of kids on that night. Would be great if there was a "kids free" separate dining area, but hey ho, thats life. Nothing worse than sitting down to a meal, and screaming kids all around.

Can't wait to return to the Hotel. Just another mention, the breakfast staff were great too, nice and friendly, nothing too much trouble. The coffee is fab !!

Room Tip: Top floor, backfacing. Ask for a room with a sofa bed as they tend to be larger.
See more room tips
  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathy-Leeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE_LeedsEast, Manager at Holiday Inn Express Leeds East, responded to this review, 20 December 2012
Dear Guest,

Thank you for your lovely comments and praise following your recent stay.
The hotel prides itself on achieving high standards and value for money for our guests and I am pleased we met your expectations.
Thank you also for your kind comments regarding your dining experience at the Toby Carvery, I will ensure your comments are passed on to the team.
Once again thank you for taking the time to write a review and we look forward to welcoming you back to the Holiday Inn Express Leeds East in the near future.

Kind Regards
Karen Wood
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

424 reviews from our community

Traveller rating
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    54
    17
    7
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (97)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Wolverhampton, United Kingdom
Level Contributor
45 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 5 December 2012

I firstly think the entrance to the carpark is not great as passed it initialy as was not expecting the entrance to be directly level with the island.
Initial overview of the hotel is good. I was greeted by a polite receptionist and was given all the necessary information.
First downside is no lift...luck had only two bags but otherwise you would struggle.
The rooms are slightly small but everything was working correctly. The room was clean and the bed was comfortable.

As a Priority Club member it does state that you can get late chwckout till 2pm but on my stay this was only offered till 1pm.
Not happy about this as taken up with Holiday Inn Customer services also as needs to be made clear that it varies for each hotel but would not expect this if i am a Platinum member.

Free parking is a bonus as really do not want to be paying seperate parking fees.
You have a Tobys Carvery on the same site.

Checkout was smooth also, and carnt really grumble as stay was reasonably good.

Room Tip: Rooms facing the rear of the hotel are quite as fields behind and is a quite location.
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  • Stayed November 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mo Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE_LeedsEast, General Manager at Holiday Inn Express Leeds East, responded to this review, 11 December 2012
Dear Guest,

Thank you for taking the time to write a review of your stay at Holiday Inn Express Leeds-East. Guest feedback is always appreciated and we use any comments given to help improve our service and procedures. Thank you for highlighting the issue you had with gaining access to the hotel, I am sure other visitors will find this information useful. With regards to the situation of not having use of a lift in the hotel, we only have one level of rooms above ground floor and I can assure you that staff members are always on hand to help guests with any luggage, we will also allocate ground floor rooms on request.
Regarding the late check out, I can confirm that Priority Club members can receive an extended check-out until 2pm, however as per the terms and conditions this is subject to availability. As such on the day in question we were only able to offer the extended check out time until 1pm due to the need to prepare the room for the next incoming guest. I apologize if this was not made clear at the time.
Thank you for your comments regarding the interactions you had with our team members on reception, I will pass on your kind words to them, and i would also like to thank you for taking the time to mention that free parking is available.
In closing, I would like to once again thank you for your review and we look forward to welcoming you back to the hotel in the future.

Best Regards

Steven Millington
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 4 December 2012

Stay 4.12.12

Fantastic, after my disaster at the Chester Racecourse Holiday Inn, a return to form. Spotless bright rooms, and fantastic helpful staff. No evening restaurant but they arranged a table at the pub next door, were all setting off early in the morning before the six thirty am breakfast start and reception have said they will try and fit in with us and have some food laid out. An absolute credit to the group.

Internet should still be free for usiness travellers though!

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mike m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE_LeedsEast, Guest Relations Manager at Holiday Inn Express Leeds East, responded to this review, 11 December 2012
Dear Guest,

Thank you for taking the time to write a review, your comments are much appreciated as guest feedback is helpful in order for us to improve our services.
The hotel prides itself on high standards and we are delighted that you were pleased with the quality of your stay.
We look forward to welcoming you back to the Holiday Inn Express Leeds East in the future.

Yours sincerely,

Karen Wood
Guest Service Manager
Holiday Inn Express Leeds East
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
nyc2011
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 17 November 2012

Stayed here for 3 nights but would not stay again as beds were not as comorable as other hotels I have stayed in. Although rooms clean and staff friendly. Toby Inn next door - sticky place which I would avoid.Not sure if there is anywhere decent close by to eat . Would eat before arriving . Ok for cheap one night . Breakfast basic and self sevice everything including cutlery and hot drinks.Free newspaper and TV in restaurant area a bonus.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nyc2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE_LeedsEast, Guest Relations Manager at Holiday Inn Express Leeds East, responded to this review, 22 December 2012
Dear Guest
Thank you for your comments and for taking the time to write a review.
Guest comfort is of high importance and I am sorry that you found the beds disappointing, guest feedback is always appreciated in order for us to review and improve our services.
Our reception team are available 24 hours a day and are able to provide local knowledge regarding dining facilities in the area and answer any queries guests may have.
Thank you once again for your comments and I hope we can welcome you back to the Holiday Inn Express Leeds East in the near future.

Kind Regards,
Karen Wood
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Yorkshire, United Kingdom
Level Contributor
147 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed 5 November 2012

Both myself and my partner along with other family members were staying for a few nights whilst attending a wedding at the nearby Oulton Hall Hotel. rooms were spacious and had all that wqs needed for our stay. the breakfast was great and was well worth the money. would stay again.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrsM-330
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE_LeedsEast, Guest Relations Manager at Holiday Inn Express Leeds East, responded to this review, 22 December 2012
Dear Guest
Thank you for taking the time to write a review your kind comments are much appreciated.
The hotel prides itself on high standards and good value for money and I am delighted that you were pleased with the quality of your stay and we met your expectations.
Thank you once again for your comments and we look forward to welcoming you back to the Holiday Inn Express Leeds East in the near future.

Kind Regards,
Karen Wood
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rugby, United Kingdom
Level Contributor
247 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 bubbles Reviewed 5 November 2012

to this good example of this hotel brand. The room quality is good, the beds comfortable, the 'free' breakfast more than adequate, if rather 'samey' if you visit too often.
The staff are helpful and generally very friendly, and having a Toby Carvery just a few yards from the front door is an added convenience. There are other eateries within easy walking distance.
For the first time, we had a first floor [upstairs] room at the back. We had some traffic noise as we were close to the road, but it was acceptable and didn't affect our sleep.

Room Tip: Rooms at the back to the left side of the entrance are the quietest.
See more room tips
  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Azalel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE_LeedsEast, Guest Relations Manager at Holiday Inn Express Leeds East, responded to this review, 26 December 2012
Dear Guest
Thank you for your kind comments regarding your comfortable stay. The quality of our rooms and breakfast facilities is of high importance and I am pleased that we met your expectations.
The team will also be pleased to receive your feedback as we endeavour to provide our guests with a high level of customer service.
Once again thank you for taking the time to write a review and we look forward to welcoming you back to the Holiday Inn Express in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 18 October 2012

Stayed one night on the way to Scotland. Great value, good breakfast included, clean rooms, friendly staff. Went to the next door Toby Carvery for dinner, food the usual thing, staff were very friendly. Plenty of parking. Rooms don't fit a cot though, but that wasn't a problem for one night. Would recommend it to anyone and would definitely stay there again.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PopPrincesa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE_LeedsEast, Guest Relations Manager at Holiday Inn Express Leeds East, responded to this review, 26 December 2012
Dear Guest,
Thank you for your kind comments following your stay, the hotel prides itself on high standards and good value for money and I am delighted that we met your expectations.
Thank you for highlighting the problem you had with the cot causing limited space, the hotel does have a number of rooms which are slightly larger than others and wherever possible we try and allocate to guests who require cots.
Once again thank you for taking the time to write a review and we look forward to welcoming you back to the Holiday Inn Express Leeds East in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Leeds East

Property: Holiday Inn Express Leeds East
Address: 2 Aberford Road | Oulton, Leeds LS26 8EJ, England
Phone Number:
Region: United Kingdom > England > Yorkshire > West Yorkshire > Leeds
Amenities:
Bar / Lounge Free Breakfast Free Parking Restaurant Wheelchair access
Hotel Style:
#8 Family Hotel in Leeds
#10 Romantic Hotel in Leeds
#17 Business Hotel in Leeds
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Leeds East 3*
Number of rooms: 77
Reservation Options:
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Also Known As:
Holiday Inn Express Leeds East Hotel Leeds
Holiday Inn Leeds
Leeds Holiday Inn

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