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Holiday Inn Express Leeds East
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Reviews (476)
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All reviewstoby carveryoulton hallthree horseshoesstayed herebeansthe sofa bedfree breakfastyogurtroom was cleanhot itemsno liftthe breakfast areaplenty of free parkingblackout curtainsself servicebudget hotelcar park
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247 - 252 of 476 reviews
Reviewed 16 April 2014

Nice hotel, updated rooms. Pub over road, but nothing much else. Did find a Lidl and dominos just round the corner though. Staff friendly and polite.

Room was adjacent to the pub bins. amazing how much noise bottles make being disposed of late at night!

Room Tip: Ask for one not facing the pub.
  • Stayed: April 2014, travelled on business
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Thank Durham_Bloke_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE_LeedsEast, Manager at Holiday Inn Express Leeds East, responded to this reviewResponded 22 April 2014

Dear Sir,

Thank you for taking the time to review the Holiday Inn Express Leeds East. We appreciate all feedback on how we are doing and are always looking to improve the experience of our guests.
I apologise for any disturbance you experienced with regards to external noise. We will endeavour to, where possible, assign guests a room of their preference.

I am pleased to hear you found our modern rooms to be comfortable for your stay with us. We aim to provide a consistently high standard of service.
We look forward to welcoming you again in the future.

Kind regards,

Jamie Hayes
Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2014

Stayed one night at a bargain price. We were greeted warmly by friendly efficient staff and were given a double room on the first floor accessed via a staircase. The room was warm, clean and furnished to the standard one expects from a budget hotel, however the appearance was marred by large areas of staining of the ceiling from what I think has been a roof leak. The beds were a little soft but choice of pillows is a nice touch, shower efficient with loads of hot water.The free wifi worked well with good download speeds Breakfast was included and the scrambled egg were delicious.
Would stay here again when visiting Leeds.

Room Tip: If you have mobility difficulties ask for a room on the ground floor as there is no lift.
  • Stayed: April 2014, travelled as a couple
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Thank poppycatNewcastle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE_LeedsEast, Manager at Holiday Inn Express Leeds East, responded to this reviewResponded 22 April 2014

Dear poppycatNewcastle,

Thank you for taking time out to review the Holiday Inn Express Leeds East. Feedback from our guests is always greatly received and we are always looking on how we can improve the experience of our guests.

I am glad to hear that you found the room to be up to your expectations, but I can only apologise regarding the stain on the ceiling. We will investigate further into this issue and would like to reassure you that this is not the standard we aspire to.

It is pleasing to hear that you found the services and amenities at the hotel to be of good quality and efficiency. Our Express Start breakfast is complimentary to all of our guests and includes a selection of continental items with sausage, scrambled egg and baked beans.

We look forward to welcoming you again to our hotel in the near future.

Kind regards,

Jamie Hayes
Management Team

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Reviewed 14 April 2014

We had a really good overnight stay at the Holiday Inn at Oulton. Having stayed previously at the Holiday Inn, Garforth, this one was far superior, probably because it is purpose-built budget accommodation and it is far better than the Premier Inn at Halton owing to the good quality Toby Inn next door. As a frequent visitor to Leeds it is now my overnight hotel of choice. The room and breakfast deal was good very good value.
Breakfast offered lots of choices in a pleasant dining area. There were plenty of continental-style choices on offer with limitless tea and coffee. The hot choices were OK. Steamed or micro-waved scrambled eggs were improved b plenty of seasoning and butter. The sausages were basic "value" grade but with a good portion of baked beans they were palatable. But at the special room and breakfast price it was a good deal!
The room was clean and tidy but with minimal hanging space for clothes. The décor was fresh and the bed was very comfortable. A clean, modern bathroom with plenty of hot water was very welcome.
The decor and layout of the room was very reminiscent of the Campanile chain, which I like- but it was not quite as stylish. Nevertheless, it was a very pleasant stay, good value and I'll choose this hotel again!! Premier Inn watch out!!

  • Stayed: April 2014, travelled as a couple
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1  Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE_LeedsEast, Manager at Holiday Inn Express Leeds East, responded to this reviewResponded 17 April 2014

Dear Chris P,

Thank you very much for taking the time to write a review of our hotel. We do take all feedback we receive on board and are always looking at how to improve your time with us.

I am very pleased to hear that you found our bedrooms, with their fresh and modern designs, to be a comfortable place for you to spend the night. All guests staying at our hotel enjoy a complimentary breakfast, along with complimentary parking and WiFi. When it comes to our scrambled eggs, we do intentionally leave the task of seasoning up to the guest, so they can do it to their own taste!

It is great to hear that we are going to be your hotel of choice for Leeds from now on, and we look forward to welcoming you in the near future.

Kind Regards,
Jamie Hayes
Management Team

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Reviewed 3 April 2014

Greeted by courteous & friendly staff. Arrived 30mins early & the room was ready and available for me.
The room was basic but ok for an overnight stay, it was also very clean & tidy. The bed was a little lumpy but have slept on worse, also had a choice of soft or firm pillows. Great shower and plenty of towels.Breakfast was disappointing with very little choice, considering the room & breakfast cost.

  • Stayed: April 2014, travelled on business
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1  Thank Myk M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Leeds East, responded to this reviewResponded 19 April 2014

Dear Myk M,

Thank you for taking the time to write your review following your recent stay. We appreciate your kind words regarding our friendly staff. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. I am sorry our hotel did not live up to your expectations with regards to the breakfast program. We are working hard to ensure that our breakfast service meets our guests expectations and value your feedback.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Connie D
Case Manager
IHGCare

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Reviewed 2 April 2014

In a quiet location with Toby Carvery on same car park. Excellent helpful friendly staff. rooms good size and very clean, free wifi worked well. Great shower, good towels, comfy beds and pillows. Late bar to guests until midnight. Breakfast included was varied with cereals, fruit, yogurt and scrambled egg, beans, sausage and toast and pastries. Pleasant dining room with great coffee machine to choose expresso, cappuchino, choclate and cafe au lait. Would definitely visit again with being convenient for M1/M62 Leeds centre and First Direct Arena. Top marks

Room Tip: Good place for an overnighter or visit to Leeds Area
  • Stayed: April 2014, travelled as a couple
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1  Thank NormandieGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIE_LeedsEast, Guest Relations Manager at Holiday Inn Express Leeds East, responded to this reviewResponded 28 June 2014

Dear Guest,
Thank you for taking the time to write a review, I was delighted to read your comments regarding your excellent stay with helpful friendly staff, comfortable guest rooms and our varied buffet style breakfast.
The hotel prides itself on high standards and I am pleased that we met your expectations.
Once again thank you and we look forward to welcoming you back to the hotel in the near future.
Kind Regards,
Karen Wood
Guest Relations Manager

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