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“Great Hotel for Business Traveller” 5 of 5 bubbles
Review of Crowne Plaza Leeds

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Crowne Plaza Leeds
Ranked #14 of 87 Hotels in Leeds
Certificate of Excellence
Leeds, United Kingdom
1 review
“Great Hotel for Business Traveller”
5 of 5 bubbles Reviewed 17 March 2011

I use a number of IHC hotels and have found the Crowne Plaza one of the better in the chain. Front office staff are all very pleasant and helpful. I was booked in by Saj and Karolina who ensured I had an upgraded room, and on departure Erin was very good in explaining the breakdown of my bill.

The room was very clean and bright, with a newly renovated bathroom. I really appreciated the new large flat screen TV's with a good range of free to air HD channels and Sky Sports 1/2/3, although these were unfortunately not in HD.

I did not eat in the restaurant, so can not comment on this, but I did partake in breakfast which was varied from fruit to a cooked buffet. I had poached eggs which were superb and staff were very attentive. Likewise the bar staff were very friendly and helpful as well

Location of hotel was good, just on the edge of the city with an easy 5 min walk to the main part of town with plenty of resturants and bars to choose from in the evening.

Overall I can highly recommend the hotel and will be returning next time I am in Leeds.

  • Stayed March 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank G70057
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
louisest, Guest Relations Manager at Crowne Plaza Leeds, responded to this review, 18 March 2011
Dear Guest

Thank you for taking the time to provide us with some excellent customer feedback.

I am delighted to read that you enjoyed your stay with us, and found that the hotel suited your requirements.
Our flat screen televisions are definitely a welcome addition to the bedrooms!

Please be assured I have passed on your kind comments to Saj, Erin and Karolina as they serve as a great motivator.

Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests.

We look forward to welcoming you back to the Crowne Plaza Leeds very soon.

Kind Regards
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,586 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (248)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Spanish first
  • Swedish first
  • Any
English first
uk
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 17 March 2011

Stayed at the plaza to visit my daughter and sample the leeds nightlife. The hotel was clean staff welcoming and breakfast was good. No gripes whatsoever.Yes you do have to pay for parking but its a busy city centre hotel and £9 for 24hour parking is'nt to much. 10 minute walk to city shops and pubs' go for it.

  • Stayed March 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank joc49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
louisest, Guest Relations Manager at Crowne Plaza Leeds, responded to this review, 18 March 2011
Dear Guest

Thank you for taking the time to provide us with some excellent customer feedback.

I am delighted to read that you enjoyed your stay with us, and found that the hotel suited your requirements.

Please be assured I have passed on your kind comments to all of my team, as they serve as a great motivator.

Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests.

We look forward to welcoming you back to the Crowne Plaza Leeds very soon.

Kind Regards
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doncaster, United Kingdom
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 4 March 2011

we loved it at the crowne plaza only down side was the heat in the public areas especially at breakfast! beds were comfy & clean bathroom was ok just needs a little update but its nothing major we are definately going back easy check in & nice friendly staff thanks

  • Stayed February 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank suze31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
louisest, Guest Relations Manager at Crowne Plaza Leeds, responded to this review, 10 March 2011
Dear Guest

Thank you for taking the time to provide us with some excellent customer feedback.

I am delighted to read that you enjoyed your stay with us, and found the majority of our facilities were up to standard.

I apologise if our public areas were not at a suitable temperature for you. We want to ensure that our guests feel both comfortable and relaxed in these areas, so it is disappointing to hear that on this occasion you were not. The temperature is adjustable in these areas, so if this was to cause you a problem in the future, we could certainly rectify it.

Please be assured I have passed on your kind comments to all of my team, as they serve as a great motivator.

Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests.

We look forward to welcoming you back to the Crowne Plaza Leeds very soon.

Kind Regards
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Level Contributor
94 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 3 March 2011

A comfortable 4 star Hotel,reasonably convenient to the city centre but well catered for with Taxis. Tidy and well furnished rooms and a variety selection of Breakfast ingredients.
Swimming pool readily available.

Stayed March 2011, travelled with friends
Helpful?
Thank keirhardy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
louisest, Guest Relations Manager at Crowne Plaza Leeds, responded to this review, 10 March 2011
Dear Guest

Thank you for taking the time to provide us with some excellent customer feedback.

I am delighted to read that you enjoyed your stay with us, and were delighted with our facilities.

Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests.

We look forward to welcoming you back to the Crowne Plaza Leeds very soon.

Kind Regards
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
5 of 5 bubbles Reviewed 28 February 2011

The Crown Plaza Leeds offered us exactly what we needed, excellent facilities attentive staff comfortable room with crisp white bedding and pillows and little extra's to make our stay romantic. Room service was very prompt. There is also on site car parking facilities and spa for extra relaxation. With just a short walk to the city centre
A must for any one looking to stay in Leads.

  • Stayed February 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ashleigh70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
louisest, Guest Relations Manager at Crowne Plaza Leeds, responded to this review, 10 March 2011
Dear Guest

Thank you for taking the time to provide us with some excellent customer feedback.

I am delighted to read that you enjoyed your stay with us, and were delighted with our facilities.

Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests.

We look forward to welcoming you back to the Crowne Plaza Leeds very soon.

Kind Regards
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxford, United Kingdom
2 reviews
4 of 5 bubbles Reviewed 23 February 2011

Stayed in Crowne Plaza in February. The hotel is beautiful however rooms need to be refurbished as soon as possible. Really friendy staff- reception- Polish girl called Carolina was great!!!!! Came with my husband and kids for weekend break. She was really helpfull and very polite. My kids absolutly love her!!!! Always smiled and lovely. Also girl from Spirit was nice think was called Lizzy:)

  • Stayed February 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Francis186361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
louisest, Guest Relations Manager at Crowne Plaza Leeds, responded to this review, 24 February 2011
Dear Guest

Thank you for taking the time to provide us with some excellent customer feedback.

I am delighted to read that you found our staff friendly and helpful throughout your stay. Please be assured I have passed on your kind comments to both Karolina and Lizzie.

Within the hotel, we are consistently seeking to improve the standards of our facilities, so I apologise that you felt your room was in need of improvement. We have recently refurbished our executive floors within the hotel and have received some really positive feedback about them.

Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests.

We look forward to welcoming you back to the Crowne Plaza Leeds very soon.

Kind Regards
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochford, United Kingdom
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 19 February 2011

The first time I stayed here back in October or so last year I wasn't that impressed, but my last 2 stays have changed my mind. The rooms are lovely and quiet, well equiped for business and the room service prompt. It has a nice leisure centre on site with a pool that, sadly, is next to the breakfast area...so you may see more than you bargained. Otherwise, good reception staff, good management and good breakfast staff (compared to the Nottingham Holiday Inn staff they're amazing). Good job.

  • Stayed February 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pfiguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
louisest, Guest Relations Manager at Crowne Plaza Leeds, responded to this review, 22 February 2011
Dear Guest

Thank you for taking the time to provide us with some excellent customer feedback.

I am delighted to read that you enjoyed your stay with us, and although I was disappointed to here that your stay in October was not up to standard, I am glad we have had the opportunity to show you our usual high standards since then.

Please be assured I have passed on your kind comments to all of the team, as they do have a really positive impact.

Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests.

We look forward to welcoming you back to the Crowne Plaza Leeds very soon.

Kind Regards
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Leeds

Property: Crowne Plaza Leeds
Address: Wellington Street, Leeds LS1 4DL, England
Phone Number:
Region: United Kingdom > England > Yorkshire > West Yorkshire > Leeds
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Leeds
#11 Luxury Hotel in Leeds
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crowne Plaza Leeds 4*
Number of rooms: 135
Official Description (provided by the hotel):
Modern Hotel located in downtown area, 1/4 mile from Leeds train station. ... more   less 
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Also Known As:
Crowne Plaza Leeds Hotel Leeds
Leeds Crowne Plaza

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