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“Absolutely outstanding!”
Review of Crowne Plaza Leeds

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Crowne Plaza Leeds
Ranked #20 of 87 Hotels in Leeds
Certificate of Excellence
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Absolutely outstanding!”
Reviewed 2 February 2014

My partner and I stay in many hotels but we were very very impressed with the Crowne Plaza. We had a one night stay on the 25th Jan, and we couldn't fault a thing. Staff were wonderful and welcoming, our room was immaculate, clean and very modern. The spa is also good for a relaxing swim. The only issue we had was our mini bar was not stocked however when we told reception they sorted it out right away. There was an incredible young lady on reception (sorry I didn't catch your name) who has big black glasses, I must say she is a credit to the hotel, she was incredibly helpful, kind and easily arranged our last min late checkout. Thank you so much, we will be staying again!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Asher H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
louisest, General Manager at Crowne Plaza Leeds, responded to this review, 14 February 2014
Dear Guest

Thank you for taking the time to provide us with some excellent customer feedback.

I am delighted to read that you enjoyed your stay with us.

Please be assured I have passed on your kind comments to all of my team, as they serve as a great motivator.

Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests.

We look forward to welcoming you back to the Crowne Plaza Leeds very soon.

Kind Regards
Matt Byram

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (257)
Date | Rating
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English first
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 28 January 2014 via mobile

Stayed at the Crowne Plaza Leeds for one night and as soon as we approached check in we were treated to a huge smile and genuine interest in ensuring our stay was perfect from start to Finish Emma is a credit to the IHG chain in outstanding customer service.we were able to park at the hotel, yes you pay £10 to park but it it is secure parking and price matched to other car parks in the area. Our room was clean and comfortable on the 6th floor no issues there . We had a drink in the bar on the mezzanine floor and was greeted by a cheery member of bar staff while Emma organised a taxi to our restaurant. the city is ten minute walk down the road handy for lunch and some retail therapy! Check was equally as smooth and dealt with proficiently by Emma who wished us well on our journey. The Staff at the hotel are super and we could not fault them for customer service much better than other IHG chains we have stayed in and would recommend the hotel to others in a heart beat.

Stayed January 2014, travelled as a couple
Helpful?
Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
louisest, General Manager at Crowne Plaza Leeds, responded to this review, 30 January 2014
Dear Guest

Thank you for taking the time to provide us with some excellent customer feedback.

I am delighted to read that you enjoyed your stay with us.

Please be assured I have passed on your kind comments to all of my team, as they serve as a great motivator.

Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests.

We look forward to welcoming you back to the Crowne Plaza Leeds very soon.

Kind Regards
Matt Byram
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huddersfield, United Kingdom
Level Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 28 January 2014

I was surprised by my recent visit as to how cheap the Crowne Plaza was. I have to say the rooms were clean, check in was easy and the bed comfortable.

The only downside is the noise insulation between rooms. I could hear everything going on in the adjacent room.

It is also a good 10 minute walk from the station but more importantly a walk in the opposite direction to the city centre.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DRCran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
louisest, General Manager at Crowne Plaza Leeds, responded to this review, 30 January 2014
Dear Guest

Thank you for taking the time to provide us with some excellent customer feedback.

I am delighted to read that you enjoyed your stay with us.

Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests.

We look forward to welcoming you back to the Crowne Plaza Leeds very soon.

Kind Regards
Matt Byram
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
85 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 26 January 2014

Stayed at the Crowne Plaza for a night on business. I thought rooms were nice, relatively modern and breakfast was ok. Staff at reception were very helpful and friendly. My only negative comment would be regarding the heating (or lack of) in the room. My room was absolutely freezing when I arrived so I turned the heating on. Woke of in the middle of the night in sweats from the heat. A hotel like that should have properly functional (radiator) heating.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank starfruitsalad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
louisest, General Manager at Crowne Plaza Leeds, responded to this review, 30 January 2014
Dear Guest

Thank you for taking the time to provide us with some constructive customer feedback.

Please be assured I have passed on your comments to our maintenance team.

Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice.

We look forward to welcoming you back to the Crowne Plaza Leeds very soon.

Kind Regards
Matt Byram
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Driffield, United Kingdom
Level Contributor
67 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 25 January 2014

This hotel was fab when we stayed in December abd was just as good yesterday

I dont know what the training regime is but its so different to many IGH hotels ( and I stay in lots!) You are greated with a cheerful mmemeber of staff where ever you go - reception, breakfast room, the bar, in corridors and nothing is too much trouble

We stayed in room 618, great room - loads of space, such a comfy bed - we slept like babies!!!!

Its an easy walk into town, so for us a great location for a day of retail therapy, a nice lunch out and then dinner at Kendells Bistro which was also fab - a great combo!!!

Thanks to you all and we will be back again soon!

Room Tip: 618 a great one!!!
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jaxi66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
louisest, General Manager at Crowne Plaza Leeds, responded to this review, 30 January 2014
Dear Guest

Thank you for taking the time to provide us with some excellent customer feedback.

I am delighted to read that you enjoyed your stay with us.

Please be assured I have passed on your kind comments to all of my team, as they serve as a great motivator.

Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests.

We look forward to welcoming you back to the Crowne Plaza Leeds very soon.

Kind Regards
Matt Byram
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essex/London
Level Contributor
141 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 24 January 2014

On arrival late on a Sunday evening, welcomed with a smile from a friendly face, checked in promptly and had a lovely room; clean, chocolates and pillow spray to help me sleep. Up early refreshed and used the gym and pool which were both as you would want. Will stay again

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jonesy_Chelmsford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
louisest, General Manager at Crowne Plaza Leeds, responded to this review, 30 January 2014
Dear Guest

Thank you for taking the time to provide us with some excellent customer feedback.

I am delighted to read that you enjoyed your stay with us.

Please be assured I have passed on your kind comments to all of my team, as they serve as a great motivator.

Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests.

We look forward to welcoming you back to the Crowne Plaza Leeds very soon.

Kind Regards
Matt Byram
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derry, United Kingdom
1 review
Reviewed 23 January 2014

This is a great hotel within a short walking distance of train and town centre. Staff are lovely and very helpful. Rooms are spacious and bed comfortable. They even include a little lavender sleep solution which is a nice touch.Only thing I was disappointed with was the price of using wifi which was £5 an hour although it is cheaper if you purchase for 24 hrs-but this is for continuous use and lets face it you are sleeping for 7 or 8 hours. Carparking has also increased to £15 per day so it all adds up.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
louisest, General Manager at Crowne Plaza Leeds, responded to this review, 30 January 2014
Dear Guest

Thank you for taking the time to provide us with some excellent customer feedback.

I am delighted to read that in the main youenjoyed your stay with us.

Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests.

We look forward to welcoming you back to the Crowne Plaza Leeds very soon.

Kind Regards
Matt Byram
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Leeds

Property: Crowne Plaza Leeds
Address: Wellington Street, Leeds LS1 4DL, England
Phone Number:
Region: United Kingdom > England > Yorkshire > West Yorkshire > Leeds
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Leeds
#13 Luxury Hotel in Leeds
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crowne Plaza Leeds 4*
Number of rooms: 135
Official Description (provided by the hotel):
Modern Hotel located in downtown area, 1/4 mile from Leeds train station. ... more   less 
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Also Known As:
Crowne Plaza Leeds Hotel Leeds
Leeds Crowne Plaza

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