This is my 2nd stay at this particular propery last month. Hilton is indeed my preferred hotel chain and as a HHonors member have stayed in Hilton hotels throughout the world and im therefore very aware of the high standards that Hilton adhere to, hence this hotel needs performance managing by a regional manager as its simply not up to Hilton standard. Infact I stayed at the Hampton by Hilton in Liverpool recently, where the standards were 10 times higher! However lets return to fact.
I arrived at the hotel on the afternoon of Sunday Dec 30th where we discovered the main door was broken and one of the lifts were out of order, not a good start. I did however appreciate the early check in on a cold december afternoon, on what was a short stopover between London and Northumberland. Our room was located on the 11th floor. The bathrooms are brand new and beautiful with the usual Peter Thomas roth toiletries. Unfortunatly the bathroom which was immaculatly clean was the hotels only redeming factor. The room itself was very compact, not even an easy chair to relax on,while there was clearly space for one. The carpet was grotty and had not been vacumed from the previous guest. The heating did not work. It simply blasted out cold air and would not switch off.I informed the duty manager who tried to rectify the situation but all he was able to do was switch the entire system off at an external trip switch. I then booked a wake up call which did not arrive, fortunatly id also set the alarm on my mobile. The icing on the cake however was when i came out of the shower that morning in room 1104 obviously in my bare fet and without glasses on, I went to open the wardrobe floor and cut my foot on two large sharp nails that were sticking out of the carpet. I received not even as much as an apology from the disinterested reception staff when I asked them to record it inthe accident book, which I hope they have done as this situation now has the potential to become a legal matter. We had a 7:45am train but going to the restaurant was not possible since breakfast service did not commence until 8:00am on a non bank holiday Monday Morning! totaly unacceptable for an International hotel. A complete catalogue of errors. Hilton need to sort out this property which has some very apparent Issues. Outdated lobby clearly needs a complete refurbishment as does the health club which was very basic for a hotel of this calibre. Communal showers in the mens changing room!!!! While im not at all shy about my body this is not something one expects in a hilton property
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- Also Known As:
- Hilton Leeds City Hotel Leeds
- Leeds Hilton