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“Generally quite good”
3 of 5 bubbles Review of Hilton Leeds City

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Hilton Leeds City
Ranked #33 of 86 Hotels in Leeds
North Yorkshire, United Kingdom
Level Contributor
163 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
“Generally quite good”
3 of 5 bubbles Reviewed 18 January 2014

Busy city centre hotel with great location. Rather dated now and rooms a little small, but if you can get a deal including breakfast it is not a bad place to stay. Worth £80, but would not pay more. There is a hughe choice in Leeds - just pick the best at the time.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PaulausTirol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janet M, PA to the General Manager at Hilton Leeds City, responded to this review, 20 January 2014
Dear PaulausTirol
Thank you for taking the time to place your comments on Tripadvisor, in regard to your recent stay at the Hilton Leeds City.
Great to hear that you enjoy our hotel`s city centre location.
Thank you once again for taking the time to place your comments online and we look forward to welcoming you back very soon.
Kind regards

Steven Hall
General Manager
Hilton Leeds City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,045 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (291)
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English first
London, United Kingdom
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 17 January 2014

I chose the Hilton Leeds, as I wanted a change from my normal Leeds hotel. The Hilton was more expensive, but I thought I would have a better experience. On the upside, the room was clean, bed was comfortable - no complaints.

However, the downside far outweighed it. I walked in door and the smell of Swimming Pools was eye watering and only a little better in the lobby. Dining in the 'City 3' bar was unpleasant, not just due to the pool smell, but the food which was expensive and below average. My burger was black, rock hard served with soggy frozen fries. Breakfast was equally as disappointing, the scrambled eggs, bacon, coffee – all tasteless and NOT worth the money.

Room Service - I called for a toothbrush, waited 45 minutes then went to reception to get one, thinking they were busy, only to find 4 staff members stood around it, talking and joking. No problem with happy people, but get the tasks done first.

The final straw was my “adjoining room” and its female occupants and their male guests who arrived back at 3am laughing, screaming, shouting. This took 30 minutes for the Hotel Night-staff to resolve, removing the males, then all was quiet. Until 6am when the occupants started shrieking and laughing about the previous nights antics. Sorry Hilton - a miserable experience, I expected more.

Room Tip: Don't get an 'adjoining room' and eat out.
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ja5en
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janet M, PA to the General Manager at Hilton Leeds City, responded to this review, 20 January 2014
Dear Ja5en

Thank you for taking the time to place your feedback on Tripadvisor, in regard to your recent stay at the Hilton Leeds City.
Please be assured that all your comments have been noted and shared with the relevant Heads of Department to ensure that the appropriate corrective action is instigated. I am sorry to read of your disappointment. We do have Duty Management available on a 24/7 basis, contactable via Reception, who would have been delighted to be of assistance to you, had you highlighted your concerns at the time.
Thank you for taking the time to place your feedback online.
Kind regards

Steven Hall
General Manager
Hilton Leeds City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Leeds hotels

Spennymoor, England, United Kingdom
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 15 January 2014

Stayed here July 2013, hotel was spotless throughout.

Rooms were amazing and as it was a special occasion we were given a free upgrade, included bottle of wine and chocolates.

The hotel is situated not far from train station and centre of the city, so excellent location no matter what your plans are.

The bar area was clean and friendly and breakfast was amazing.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gareth A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janet M, PA to the General Manager at Hilton Leeds City, responded to this review, 17 January 2014
Dear Gareth A

Thank you for taking the time to place your kind comments on Tripadvisor, in regard to your stay at the Hilton Leeds City, last July.
Delighted to read that you thoroughly enjoyed your stay with us. I have taken the liberty of sharing your kind feedback with all my team, here at the Hilton Leeds City.
Thank you once again for taking the time to place your comments online and we look forward to welcoming you back very soon.
Kind regards

Steven Hall
General Manager
Hilton Leeds City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winsford, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 14 January 2014

Having spent in the region of £270 for 2 nights B&B i was surprised to find issues with our room (which were very obvious). The self closer on the door was hanging off and did not allow the door to close properly unless you gave it a tug. The mirror in the room was cracked, and the quality of glazing for the windows (which were difficult to open) was something from the 70's, not something i was expecting from a Hilton. I was more than happy to complain but my wife wanted a quite weekend (we were there celebrating our birthdays) and did not want any fuss. I expected a lot from Hilton but got very little, which has now tainted my opinion of the brand and will make me think twice about using them again.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Michael V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janet M, PA tp the General Manager at Hilton Leeds City, responded to this review, 15 January 2014
Dear Michael V
Thank you for taking the time to place your feedback on Tripadvisor, prior to completing an online survey, in regard to your recent stay at the Hilton Leeds City.
Direct contact has been made with you on a more personal level, which I do hope brings the matter to a satisfactory conclusion for you.
I am sorry to read of your disappointment in regards to your stay with us. Please be assured that all your feedback has been noted.
Thank you once again for taking the time to place your comments online and we look forward to having the opportunity of welcoming you back very soon.
Kind regards

Steven Hall
General Manager
Hilton Leeds City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beaconsfield, UK
Level Contributor
46 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 13 January 2014

Stayed here on a Saturday night whilst visiting relatives in the area. The location was ideal, within easy walking distance of the restaurants and shops of Leeds. It was good to have hotel parking as we've found this to be tricky on past visits to the city. Check-in and check-out were both friendly and efficient and our two rooms were comfortable, well-maintained and equipped with everything we needed, although we would have appreciated free internet access. We didn't have time to have breakfast, nor did we use the gym, bar etc so can't comment on these but would definitely stay here again.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RSB_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janet M, PA to the General Manager at Hilton Leeds City, responded to this review, 14 January 2014
Dear RSB_9

Thank you for taking the time to place your feedback on Tripadvisor, in regard to your recent stay at the Hilton Leeds City.
Delighted to read that you enjoyed your stay with us. Please be assured that all your feedback has been shared with my team, here at the Hilton Leeds City.
I am sorry to read of your disappointment in regards to the internet offering. Free Wi-fi is available for all our guests via the 3rd Floor Lobby area, I am sorry if you were not made aware of this during your stay with us.
Thank you once again for taking the time to place your comments online and we look forward to welcoming you back very soon.
Kind regards

Steven Hall
General Manager
Hilton Leeds City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 8 January 2014

I've stayed here a few times with work, most recently in December 2013

In short, It's clean & tidy, nice staff, alight Gym & pool, very good location, excellent restaurant.

But i think it's still a little pricey

Room Tip: Higher the better from what I've experienced, although the suits are quite cool too.
See more room tips
  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Daveyboy1878
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janet M, PA to the General Manager at Hilton Leeds City, responded to this review, 14 January 2014
Dear Daveyboy1878
Thank you for taking the time to place your feedback on Tripadvisor, in regard to your recent stay at the Hilton Leeds City.
Delighted to read that you enjoyed your stay with us. Please be assured that all your comments have been noted.
Thank you once again for taking the time to place your comments online.
Kind regards

Steven Hall
General Manager
Hilton Leeds City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax, United Kingdom
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 8 January 2014

The Hilton hotel is in a great central location.Easy access to the hotel from the railway station & near all the shops, bars & restaurants. Loved the swimming pool. Good breakfast. Lovely room. Friendly staff.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jane882013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janet M, PA to the General Manager at Hilton Leeds City, responded to this review, 14 January 2014
Dear Jane882013
Thank you for taking the time to place your kind feedback on Tripadvisor, in regard to your recent stay at the Hilton Leeds City.
Great to hear that you enjoyed our hotel`s central location and that you found it beneficial to the great shops, bars and restaurants that Leeds has to offer.
Delighted to read that you found time to enjoy our swimming pool.
Please be assured that all your kind comments will be shared with my team at the Hilton Leeds City.
Thank you once again for taking the time to place your comments online.
We look forward to welcoming you back very soon.
Kind regards

Steven Hall
General Manager
Hilton Leeds City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Leeds City

Property: Hilton Leeds City
Address: Neville Street, Leeds LS1 4BX, England
Phone Number:
Region: United Kingdom > England > Yorkshire > West Yorkshire > Leeds
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#18 Luxury Hotel in Leeds
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Leeds City 4*
Number of rooms: 206
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Ebookers, Odigeo, Priceline, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your Hilton Leeds City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Leeds City Hotel Leeds
Leeds Hilton

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