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“Beware the car park!”
Review of Hilton Leeds City

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Hilton Leeds City
Ranked #34 of 87 Hotels in Leeds
Banbury
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Beware the car park!”
Reviewed 9 June 2014

Nice enough hotel at a reasonable price and the service and breakfast were good. But, the car park needs to come with a size warning: I could barely get out though I got in OK - there was inadequate turning space for my Picasso Xsara to get out down the exit ramp, and though there was a space for reversing to help with the manoeuvre, the car present in the adjacent bay meant I still could not swing round adequately. Very unhappy as I dented the side of my rear driver's side car door on the corner - and I am used to parking in tight spaces!!!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wheeley64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janet M, PA to the General Manager at Hilton Leeds City, responded to this review, 11 June 2014
Dear Wheeley64
Thank you for taking the time to place your comments online via Tripadvisor, further to your recent visit to the Hilton Leeds City.
Delighted to read that you enjoyed your stay and enjoyed my team`s service offered to you and your Hilton Breakfast.
I have noted your feedback in regards to the hotel car park. I am sorry to read of your disappointment. Large disclaimer notices are displayed for all to guests to see prior to entry to the car park.
Thank you once again for taking the time to place your feedback online. We look forward to welcoming you back once again very soon.
Kind regards

Steven Hall
General Manager
Hilton Leeds City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (296)
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Ipswich, England, United Kingdom
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 June 2014

The hotel location is good and room was clean. However my room and the hotel is tired. My bed was old and uncomfortable, it would have been poor in a budget hotel. I asked at reception if the mattress could be checked and if possible changed and nothing happened and i had no feedback, so i was forced to conclude that they felt this was satisfactory. As a Hilton Honours member and a regular user of Hiltons and other hotels, it is poor for the cost.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Andrew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janet M, PA to the General Manager at Hilton Leeds City, responded to this review, 11 June 2014
Dear Andrew C
Thank you for taking the time to place your feedback online via Tripadvisor, further to your recent visit to the Hilton Leeds City.
I am sorry to read of your disappointment in regards to the mattress offered to you. There can be no excuse for the lack of empathy shown to you by my Reception team. We do have Duty Management available on a 24/7 basis, contactable via Reception who would have been delighted to assist you and ensure that the bed offered to you, was more to your satisfaction.
All our beds offered are of Hilton Standard. Once again, I am sorry for your disappointment.
Thank you once again for taking the time to place your feedback online.
Please feel free to contact my PA, Janet McAteer via email: janet.mcateer@hilton.com prior to your return, and we will do our utmost to ensure that your stay is of the standard you quite rightly expect of Hilton.
Kind regards

Steven Hall
General Manager
Hilton Leeds City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Leeds hotels

Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 June 2014 via mobile

A very tiny room at a price of an exotic room in London even !!

I ordered a chicken curry from the night menu and surprisingly they sent me Tesco's £3 frozen ready made curry @ £20 !!!!!!!!!!

This is ridiculous !!!

When i checked out, I forgot my key chain and they charged me £10 to send it to my address using a service that costs £2 !!

Stayed June 2014, travelled on business
Helpful?
2 Thank Faisal A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janet M, PA to the General Manager at Hilton Leeds City, responded to this review, 9 June 2014
Dear Faisal A
Thank you for taking the time to place your detailed feedback online via Tripadvisor, further to your recent visit to the Hilton Leeds City.
I am sorry to read that your stay was not up to your expectations.
All your feedback has been noted and shared with the relevant Heads of Department, I am sorry to read of your disappointment.
Thank you once again for taking the time to place your feedback online.
Kind regards

Steven Hall
General Manager
Hilton Leeds City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai, India
Level 5 Contributor
60 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 6 June 2014

was here for 2 days for business for 2 days, it is a nice hotel, loacted quiet near to the train station. so travelling in and out of the town is very easy. decent stay and good front desk service. The restaurant is oka, but does not offer much for eatery. though the food we had was very good i must admit. located pretty much at the heart of the city so you have nearby restaurants or sight seeing places.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MoumitaMumbai_India
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janet M, PA to the General Manager at Hilton Leeds City, responded to this review, 9 June 2014
Dear MoumitaMumbai_India
Thank you for taking the time to place your kind comments online via Tripadvisor, further to your recent visit to the Hilton Leeds City.
Delighted to read that you enjoyed your stay and found our hotel centrally located to the train station, nearby restaurants, and places of interest whilst sight-seeing.
Thank you once again for taking the time to place your feedback online. We look forward to welcoming you back once again very soon.
Kind regards

Steven Hall
General Manager
Hilton Leeds City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 June 2014

Nice hotel, staff very nice and centrally located. A couple of minor criticisms but nothing to spoil the stay. We were given some complimentary wine and some sliced fruit as it was a special occasion although booked at short notice. You are only a short walk from shopping centre and just round the corner of the hotel near the water are some nice restaurants. Worth getting the check out staff to validate the parking ticket as they also gave the overnight parking as complimentary. Would stay again

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Craig D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janet M, PA to the General Manager at Hilton Leeds City, responded to this review, 6 June 2014
Dear Craig D
Thank you for taking the time to place your comments online via Tripadvisor, further to your recent stay at the Hilton Leeds City.
Great to hear that you enjoyed your stay, and in particular liked our hotel`s central location to local shops and restaurants and your complimentary wine and sliced fruit.
Thank you once again for taking the time to place your feedback online. We look forward to welcoming you back once again very soon.
Kind regards

Steven Hall
General Manager
Hilton Leeds City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ferryhill, United Kingdom
1 review
Reviewed 2 June 2014

Our stay here was affordable, comfortable and convenient - what more do you need? Great location in the heart of Leeds, the rooms were decent quality with excellent beds - very comfortable. 8 Friends all enjoyed our stay, shame about the savage hangovers we all had thanks to the stag party. I wouldn't hesitate to visit this hotel again.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Adrian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janet M, PA to the General Manager at Hilton Leeds City, responded to this review, 6 June 2014
Dear Adrian F
Thank you for taking the time to place your kind comments online via Tripadvisor, further to your recent stay at the Hilton Leeds City.
Delighted to read that you enjoyed your stay with us and hope the Stag Do went well.
Thank you once again for taking the time to place your feedback online. We look forward to welcoming you back once again very soon.
Kind regards

Steven Hall
General Manager
Hilton Leeds City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blackpool, United Kingdom
Level 4 Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 June 2014

stayed her for two night whilst at the Cherish conference at Leeds Arena. What a pleasant surprise when we arrived to our room to find we had a suite. Complementary bottle of wine and fruit. Huge room, Lovely contemporary feel. Clean and light. Bathroom included a bath and a separate shower.
breakfast was excellent.
all the staff were helpful and considerate.
We have already booked again for next years conference.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank caroline r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janet M, PA to the General Manager at Hilton Leeds City, responded to this review, 6 June 2014
Dear caroline r

Thank you for taking the time to place your kind comments online via Tripadvisor, further to your recent stay at the Hilton Leeds City.
Great to hear that you enjoyed the Cherish Conference at the First Direct Leeds Arena, what a fantastic place, we are so proud of this venue in Leeds.
Delighted to read that we were able to offer you a Suite upon arrival and that you enjoyed the fruit and wine offered to you and your Hilton Breakfast, along with my team`s hospitality.
I have taken the liberty of sharing all your feedback with my team, as it acts as a great motivator. Thank you so much.
Thank you once again for taking the time to place your feedback online. Great to hear that you plan to return for next year`s conference. Your loyalty is very much appreciated.
Kind regards

Steven Hall
General Manager
Hilton Leeds City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Leeds City

Property: Hilton Leeds City
Address: Neville Street, Leeds LS1 4BX, England
Phone Number:
Region: United Kingdom > England > Yorkshire > West Yorkshire > Leeds
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#20 Luxury Hotel in Leeds
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Leeds City 4*
Number of rooms: 206
Reservation Options:
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Also Known As:
Hilton Leeds City Hotel Leeds
Leeds Hilton

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